"Was very pleased to chat with a service rep located in Fremont California. He walked me through the process to connect online and he then took over to correct my printer problem. The effort saved me time and money taking the machine to a repair facility or having to potentially replace the machine all together. the whole process was done in less than 5 minutes and the machine is working like new. Amazing to be able to fix this via the internet!"

"It was very well and professionally taken care of.
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"I loved Franz. I consider him my personal techie





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"Fast, very thorough. Also very courteous."

"I know the tech worked very hard, however the computer although apparently free from malware is still exceptionally slow. Also Explorer EXE appears to be a problem, it does not allow the computer to shut down completely. Shutting down is also a slow process. I would like to know if Malwarebytes pro handles viruses because if it doesn't I will have to download a virus program. I ran a full scan on windows which took over 7 hours. Windows did not find any errors but it is not meant to substitute for a virus protector. Please advise. Thank you Carol Rodiguez"

"The service was excellent and the Roy was efficient and courteous.
One question: When the one step maintenance is opened I cannot do the maintenance, a purchase ad shows up. In fact when I try to open any of the Tune up icons all I get is the ad to purchase the Tune up program."

"Your technicians are very knowledgable and helpful. Best of the season and regards, George."

"I was told I was getting a two year contract and the email receipt referred to a one-time. I have emailed the company about this discrepancy and have not heard back. Not good."

"The service was very good"

"Technician deleted about $150 of pro versions of installed software. When I asked him about this, he said they were free. Was made to feel like do not ask any questions."

"They were very helpful and fixed the problem I had."

"It was sometimes hard to understand the person speaking but everything was fine"

"Technicians were well informed very curtious. They were also persistent untill problem was redolved"

"JUST A LITTLE HARD TO UNDERSTAND THE TECK, LANGUAGE DIFFERENCE. NO SOUTHERN DRAWL!!! HA HA.
REAL DID HELP ME TO CORRECT MY COMPUTER, WITH VERY LITTLE INPUT FROM ME.
THANK YOU,
****@****"

"very very helpful glad the i have the service thanks mike"