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Verified
3/5

2023-06-13

Communication problems

"My technician was great, he did everything well, and the online customer support people were good and thorough, however some of the people behind the scenes have been a problem with communicating, I had an appointment for Sunday with a 4pm to 6pm window, however no one came, then I contacted customer to find out that no one was coming, rather then them reaching out to me, also I was charged full price plus my down payment due to no one communicating to the technician that I already paid a down payment so I was charged for both "

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Verified
5/5

2023-06-13

Valve cover gasket replacement

"Justin was so nice and a very clean worker. He let me know step by step what has was doing and took the time to explain things. Then after he double checked his work and was so professional. Great and easy service to provide a mobile mechanic! Will recommend to anyone who has service needs in the future."

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Verified
5/5

2023-06-10

Pleasantly surprised

"This is my first time using a mobile service for car maintenance. I received a quick response time. Same day service. The technician was punctual, efficient and knowledgeable. Fabulous customer service. Highly recommended."

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5/5

2022-10-06

Excellent

"Mike was a great technician. After reviewing my vehicle, he gave me some great recommendations for the issue. His customer service was beyond 5 stars!"

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5/5

2023-06-07

Outstanding!

"Outstanding! Service tech was very knowledgeable and professional! "

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5/5

2023-06-07

Very pleased

"Mr. Charles and Justin were very thorough and quick with their service today!! Mr. Charles explain the issue with my vehicle in a way I could totally understand and I appreciate that! They definitely got the job done."

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5/5

2023-06-06

Super Speedy Knowledgeable Service at a fair price

"The technician was very knowledgeable and fast. He showed and explained what and why the parts need to be replaced. He took time to make sure everything was running correctly and the fluids were good.
The appointment was next day and communication from appointment to work completed was exceptional.
The cost was the same as the estimate and 50% less than my usual shop.
Super convenient not having to drop the car off at the shop and then having to pick it up when completed.
I would recommend to everyone!
Way to go RepairSmith!!!
"

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5/5

2023-06-06

Speedy and punctual.

"Jeff was great. Showed up right on time and handled the job like a true professional. Absolute life saver when you unexpectedly find yourself stuck with a battery that needs to be replaced. "

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1/5

2023-06-04

A/C problem

"The mechanic arrived right around 8 o'clock this morning which was really awesome ,and he got right to work he thinks he found the problem After doing some diagnostics with my own shop manuals he thinks he Found the problem ,It's a vacuum leak but he's coming back tomorrow to make sure because the equipment that he needs is not on the truck for some reason and do the vacuum test just to make sure ! So the next day i get a text telling me the tech will be there between 10 and 12 . Which by the way was not the same tech. I get another text telling me he's running late finally gets here at 2pm i ask him if he's here to do the vacuum and smoke test he tells me that what the notes say he was smug arrogant which I won't put up with then proceeds to get his ladder out and just climbs on my truck without even asking if I wanted to cover the front up before climbing into my engine bay area I tell him that I had some components change he then tells me that his not suppose to even work on my truck which by the way I informed the 1st tech and he never said a word . So I'm getting a little mad and I told him we'll maybe you shouldn't work on it then so he tells me no it's okay I'll just take a look. I told him know what I don't think I want you working on my truck , he tells me there is no need to get an attitude so after we argue for a little bit i said get off my truck get your S@$t and get off my property you smug arrogant punk so when he climbs down of my truck he steps right on my light bar and dislodges it I tell him just leave now he was very unprofessional with a chip on his shoulder .I do not recommend this company for their service !"

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Rep reply posted 2023-06-06
A rep from RepairSmith, RepairSmith, has responded:

“Hi, John. We’re sorry to hear about your experience. Please email us at care@repairsmith.com as we’d love to follow up with you.​”


5/5

2023-06-04

My old car is running on all Cylinders tomorrow like it was brand new

"The technician, John, came out and diagnose the problem in about 15 minutes. Tomorrow he will come back and install the problem areas. Good as new!"

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5/5

2023-06-04

He was very professional and did excellent work

"He was really good at what he does, he knows his work and is very quick. He was a very nice and kind guy who I want to work on my vechical again. I highly recommend him "

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5/5

2023-06-04

Give that man a raise he is amazing

"Yall need to give that man a raise, he is amazing, very professional, great person, fast, and was able to do what my other mechanics did much faster "

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5/5

2023-06-03

Andrew was an awesome Mechanic!

"He reassured me of his expertise by explanations and patience. He is a quality and very professional Mechanic! I must thank him for my service, reassurances and solutions to my vehicle's issues! He provided excellent service and solutions!!! Please take care of this man! I know I will get quality with your mechanics after seeing Andrew at work."

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5/5

2023-06-03

Reliable, quick

"Came through on time. Did exactly what he was supposed to and was done within an hour. "

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5/5

2023-06-02

Book them

"Definitely recommend RepairSmith. They are very professional and friendly. The job gets done really fast and they explain very well any issues and recommendations. "

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