"I orederd the camera off of a search engine site, when I called I spoke with Chad and ordered the camera I "Thought" I wanted when Chad asked me a few questions to qualify how and what I would be using the camera for, I learned that another camera was really what I was looking for. The camera he suggested was a little more in cost but he included a few extra options to make up for the incresed expense. I appreciate Chad taking the time to ask the questions so that I might get the camera that would suit my needs better. I recieved the camera in the time I was promised. I would reccommend the Fotoconnection to others and will continue to do business with them in the future.
Sincerely,
Jon"
"The agent was attentive and knowlegable.
The camera I wanted was in stock and it was delivered on time.
The price which was a consideration was the lowest.
Service-Price-on time delivery what could be better."
"If anyone says that they are satisfied with the treatment they have received in dealing with these crooks is either lying or is a cousin on the payroll. These people are the biggest crooks I've ever dealt with and I've been buying things on the internet for several years. I ordered something on 11/14/07 and what they sent to me was not what I ordered and when I called to discuss it with them all I got was a bunch of rude damnyankees who gave me one excuse after another. Even though the invoice states very clearly that the customer can return items if the item does not "meet their need", I was told that electronic items are unreturnable. As far as I can tell, all they sell are "electronic items". These people are guilty of malfeasance and how they continue to stay in business I do not know."
"Spoke with these jerks on the 6th to confirm the US model of the Canon XTi and the availability of the item. Placed my order and did the obligatory call back for their strong arm tactics. Was assured order was in stock and ready to ship. Now September 11 I called to find out where you tracking number is (Web Site is down) and the Bonehead said it is not in stock and that it is a Asian version etc. When I questioned this due to prior phone calls he get belligerent and foul. Calling me an A$$hole etc. I have called my credit card company to cancel order and re-issue my card as these guys are a class 1 scam act.
STAY AWAY AT ALL COSTS"
"Fantastic service and received exactly what I ordered. I would order again, no problem."
"I ordered a Samsung Sport Cam from them and it was suppose to be 7-10 business days Ground shipping. I waited for 3 weeks then call them back to see why it's taking so long to find out that they haven't even ship it out yet. They apologized and said that it will be shipped out the next day and that I would get a tracking number. I called the next day to find out that there's no tracking number. I wanted to cancel and they just cancel it like they didn't need my business. Ohh well I guess they must be making enough from these kind of ratings to not need my $500. "
"This guys are scam artists! They sold me a $1,000 Samsung Home Theater and claimed it was new when in fact it was refurbished. Refurbished by an un-authorized dealer making the warranty void. I encountered problems and was left holding the bag! I have the original receipt to prove that it was sold to me under the pretext of being new.
STAY AWAY FROM THESE GUYS!!!"
"TOTAL SCAM! Ritebuys.com had a great price on a Canon XTi. Their lens price was not good, so I ordered the lens I wanted from a different website. When I returned home from work I received an e-mail asking for a confirmation phone call. I knew I was int trouble at that point. "It doesn't come with a battery." How much? $150. No, I'll buy one elswhere. "Do you want firmware". I was incredulous. "Do you just want to buy a non-working camera body?" He offered a package for $250 more. I stated I could get one with a lens at Costco for that price. His comment was that I'd have to pay sales tax. I canceled the order and will call my credit card company next to verify that they have not charged anything against my card."
"STAY AWAY! Fishy from the start, this company's handling of my order got worse and worse. Like so many others, I wish I'd read these reviews before I made the mistake of ordering from Ritebuys.com. The fast-talking salesman tried to offer me all kinds of extra warranties and shipping options, which he claimed that "the company is not making any money on, we just want to make you a happy customer," but then proceeded to offer me better and better deals until I finally refused. I was put on hold at least 15 times in ten minutes, he asked for my credit card info three times, and kept getting my order specs wrong. I was sent a sketchy "credit card confirmation" email that I absolutely HAD to reply to, but when I said I was uncomfortable doing so, he said it was a mistake and I didn't need to reply. I was promised an order confirmation and tracking number within the next 48 hours.
When four days passed and I had neither (but my credit card had been charged) I called back. The same guy told me it was due to the showstorm, which was about like "the dog ate my homework." I was promised the confirmation and tracking number in the next 48 hours, again.
Two more days passed, still neither one, and I called to demand cancellation. He refused, wheeling-and-dealing and telling me that I'd have it the next day. I insisted he cancel it, but he said it was already on the truck. I asked for a tracking number and he said he sent it already. I hadn't gotten it, and he said "oh, we're sorry, we've been emailing you about your order to the wrong email address! We used xxxxx.net instead of xxxxx.com! Sorry, just a simple mistake!" I caught him in that lie, saying that my email works at either domain, but he just kept on rolling and lying some more." He did send me a tracking number, telling me that it wouldn't be active for another 12 hours, even though the order was on the truck already (yeah, right!). That tracking number was completely phoney, and even when the package did arrive the next day (having been overnighted at HUGE expense to the liars because I'd caught them trying to trick me) it came under a completely different tracking number than the one they tried to stall with.
Thank goodness I have an excellent credit card company, and Ritebuys will have to deal with them now that I've filed my fraud claim. But what an ordeal. Please spread the word - DON'T GET ANYWHERE NEAR THESE GUYS. THEY BELONG IN JAIL."
"PLEASE READ BEFORE BUYING! I bought a brand new Canon G7 from these guys and got some other accessories with it. i was very sceptical after reading all the other HORRIBLE reviews about these guys on here. Well, I just got everything in today and I'm more than happy to report I LOVE IT! THESE GUYS ROCK! I GOT A HELL OF A DEAL! I DEFFINATELY RECCOMMEND THESE GUYS. THEY'RE EXCELLENT! THANK YOU RITE BUYS!"
"STAY FAR FAR away from this company they are scammers. They currently have nearly 300 complaints against them with the New York BBB. They also use the following names : 1 Stop Camera & Computers
1 Stop Camera & Electronics
4U Digital
Digital Net Shop
ePhoto Club
Inoax
One Stop Camera & Computers
Rite Buys
Superior Dealz
The New Connection
The Wiz Store
The listed owner is David Feinsod, President
They also hide behind numerous addresse and phone numbers. They use this one the most:
FOTO CONNECTION
1421 Sheepshead Bay Road, Suite #220
Brooklyn , NY 11235
"
"This organization are made up of scam artists, who know nothing of their products, but how to sell you stuff you don't need. They are "BAIT AND SWITCH" sellers, who do not advertise what you will get, and then force you to call their sales rep to begin the scam. SCAM ARTISTS-STAY AWAY!"
"**UPDATE***
Cancel your credit card if you placed orders with them. A few weeks after this all happened to me, I found random charges on my relatively new card and ended up canceling my card.
All people affected by this scummy company please go to
http://www.oag.state.ny.us/online_forms/complaint_alert.jsp
and file a complaint, it is a very quick process! Lets get them shut down!
now my review:
I bought a camera from these people, after having to call them to "confirm" I got a fast talking sales person (Tom) who said the default battery didn't last very long, but that wasn't a big deal since he would throw in a better one. He argued with me about the warranty, I didn't want it, as I used to be a laptop hardware repair person, so I can fix it myself if it breaks! He eventually let up and let me off the phone. I got a new invoice saying it shipped and that it was for 100$ more than what I agreed to. Called Tom and he said it was because the battery and that the camera I bought was a japanese import which he changed to an american and also added a new battery. So on the phone with him I looked at the page I ordered from and it didn't say import or japanese at all, I called him out on it and he just put me on hold. When he got back on he told me I was getting a great deal. I explained to him I didn't want anything more than what the box comes with, and I wanted to price that I agreed to pay. He kept saying I ordered a Japanese model eventhough the item description doesn't say that. He kept talking about the battery life, so while he was talking I looked it up in consumer reports. Turns out, default battery has a longer life than most digital cameras. I told him that and he kept saying "no it doesn't" I was getting nowhere. He said I could return it for a restocking fee. I explained what a Bait and Switch is, and asked him to cancel the order. He said he couldn't. So I checked the tracking number and UPS hadn't received that package, so I told him to cancel it again saying that they hadn't sent it. He put me on hold. Came back with the same song and dance. So I told him to either cancel the order or I am contacting the BBB and my credit card company to dispute this. He was really rude at that point, so I said "you know the options, good bye". It's been a day and UPS still doesn't have the package. Maybe they canceled it? I don't have my money is for sure. Do not buy from these people, they used to operate under a different name that has the same terrible reviews. Now this is in the hands of my credit card company."
"I placed an order with RiteBuys and received an email saying that I should call James at his extension. When I called him, he told me that it didn't come with a battery and I had to buy a new one. I told him I already had one and he told me he'd cut me a deal, told him I didn't want it and he started selling me a warranty that I didn't want. I told him I wasn't interested and got the same pitch as the battery. After hanging up I read the ratings here and tried to cancel my order. I spoke to 8 different people in 3 different calls, 3 of whom put me back on hold, 1 of them left the phone off the hook (I could hear work in the background), and 1 of them just flat out hung up. The next person put me on hold again, but picked up 2 minutes later and said it had been cancelled, have a good night, and hung up. I called back and after speaking to someone that put me on hold, I got another person to verify that the order had been cancelled.
STAY AWAY AT ALL COSTS"
"I did not receive the item ordered. When I called customer service to remedy the situation, the customer service agent ended the call before solving the problem. I called back and waited at least 15 minutes on hold to speak with another agent, who informed me that they could exchange the wrong item for the correct one, but I would have to pay shipping to return the incorrect item. When I pointed out that this was unfair, he said that he would send me the necessary form and then "We'll see what happens." I do not reccommend buying from this company. I found the same item from another seller for the same price and wish I had bought from them."