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Product & services pricing
4.38/5
Chance of future purchase:
3.75/5
Shipping & packaging:
3.75/5
Customer service:
3.13/5
Return/Replacement policy:
5.00/5


5/5

2024-11-20

Fast shipping, easy process.

"The team at Roberts Camera were super knowledgeable and easy to work with. 10/10 on customer experience. Thank you! "

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5/5

2024-08-27

Great service, friendly staff

"I'm a knucklehead and make things more difficult than needed, but Robert's staff doesn't care. They're always super friendly and helpful. They're my go to for selling old gear, and the first place I look for my next purchase. Hope they never change."

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5/5

2024-08-10

I love this company

"Buying from Roberts has a very different feel than buying from the big guys. First and foremost if you buy something used, it has the shutter count of the equipment and the equipment is appropriately rated so you’re not going to be thrown a curveball. This camera was no exception, it was rated as good quality, but showed up looking Like new, and there’s still a massive amount of life left in this camera. I will always default to Roberts and used photo pro for my equipment purchases because they have the best price, fastest shipping and clearly operate with integrity."

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4/5

2020-03-01

Everything was great with just one glitch, and Roberts staff fixed it quickly

"When I ordered three used lenses, two were shipped UPS and I had them ship to my nearest UPS store. The third ended up being shipped USPS -- but my order had specified my local UPS store, and it turns out that USPS won't leave a package at the UPS store if the recipient is not there. So USPS started the process to return it to Roberts -- I contacted Roberts support and they found another matching lens and shipped it out UPS to the same store and I got it in a few days -- so all is well! The pricing, condition and availability were great -- just the one glitch in shipping."

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5/5

2015-01-08

Fast & easy!

"I needed a second Z7 II and found what I was looking for at Robert's UsedPhotoPro.

The actual item is photographed and the shutter counts were listed. In comparison shopping on other major sites and eBay, this was the best value overall and from a reputable dealer who stands behind their product.

As a bonus, they sent the package two-day for no additional fees.
"

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2/5

2024-07-12

TERRIBLE PACKAGING FOR SHIPPING

"I bought a refurbished camera from Roberts Camera eBay store. It was shrink-wrapped and came with an OEM box which says "refurbished camera". The problem is - the OEM box was torn open and the camera was lying loose inside a large eBay box, with two small pieces of bubble wrap and one small piece of packing paper. THIS IS NOT PROPER PACKAGING FOR A PROFESSIONAL CAMERA STORE!!"

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5/5

2024-06-04

Great service since 1978 for me.

"Purchased a Canon EOS 620 that was in great condition; got a 40mm pancake too I was very pleased!"

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5/5

2024-05-19

Fast delivery!!

"Easy transaction and fast delivery. The only hang up was communication with UPS. Thoroughly satisfied with your business and will be back again. "

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1/5

2024-05-10

Fisheye lens

" My first time buying from Robert’s but it will not be my last ! The entire experience was top shelf. I thought I was buying used gear but it looks new and acts new !! Purchase , shipping, packaging, all were first rate ! Highly recommend Roberts Camera "

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5/5

2023-12-24

used wide angel lens

"Looking forward to using this used wide angle lens for my photography trip to yellowstone in Januarry 2024."

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5/5

2023-11-06

Olympus E-m1 mark ii

"The condition I got this in was INCREDIBLE!! I will definitely be shopping with you guys again. Very pleased with my camera!! The price was awesome!!"

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5/5

2023-10-06

First time but not the last!!!

"IMHO, when shopping for used equipment, pricing and condition go hand in hand. We’ll I found that Used Photo Pro (Robert’s used operation) was top marks on both counts. Delivery was timely, checkout process was clear and smooth and the product was delivered in excellent shape thanks to thoughtful packing. "

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2/5

2023-09-18

Not the personal touch I expect from Roberts Camera/UPP

"I emailed a rep I have worked with there in the past who didn't respond to my message. I forwarded it to the general customer info email and they simply responded that they had a copy of the lens I was looking for with no other next steps. I called in and the person on the phone wouldn't take an order over the phone, but offered to help me learn how to order from the website. I know how to order off of a website, but that's not why I choose to buy from Roberts Camera. I have appreciated their personal customer service in the past. It's nice to actually talk to a person who knows the gear and confirms that they are handling the order. If I am just buying from a website, I'll use B&H, Adorama, or Amazon. I always try to give Roberts/UPP my business because of their personal customer service which seems to not be their current model anymore."

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2/5

2023-09-14

Beautiful camera. Shutter did not fire

"Wasn't listed in the post but the camera's shutter did not fire unfortunately. "


5/5

2023-09-09

Love this place!

"I come back again and again because what I need is always in stock and they take affirm. "

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