"I placed two orders for shoes that were in stock. Both orders were cancelled. No reason was offered as to the first order being cancelled, while the second order was cancelled due to "out of stock". I immediately went back to their site, which still showed the item being in stock. Calling Rockport Customer Service was a waste of time, as the recording states to contact them by email...which I did...to no avail. Goodbye, Rockport. "
"I'm using an ASUS E203M notebook, purchased new from Best Buy in 2019. It runs Windows 10 and has 4gb of RAM. I'm using the EDGE browser and the laptop is running in "S" mode. I have Xfinity wifi service in the Chicago area so I have robust service. The website is so slow and unresponsive I feel like I'm on mid-1990's dialup. I have this laptop for travel and for use at work, because I can't do personal shopping on my work laptop, and want only a small laptop for travel. Well... you will lose sales from me if you continue to have a website that requires gaming PC specs to load and operate correctly. In the end I could NOT place my order tonight."
"Decided to give Rockport a try. Order online. Shoes arrived and it was clear as day they were used shoes. Not used once or twice but as if someone wore them for a month. Absolutely shocked I call customer service for a exchange but they no longer have my size. To make right, the customer service rep offers me a 15% discount on my next order. Problem is I originally bought the shoes with a 40% discount, and their website was currently offering a 25% discount on any shoes. I then send an email expressing my frustration - no reply. A week later I send a follow up email - no reply. This company is garbage. Dont waste your time or money. "
"There quality of shoes have gone so far down hill it is sad and pathetic. No longer do you get real leather. Their shoes do not look or feel like leather either. The only thing you will get that is real is the sole. The shoe itself feels like card board and your feet will hurt with only walking a short distance. Chalk this company up as another one who have sold out to get more money out of you while making an inferior product."