"I am very pleased with the shopping in this shop. Each time clothes come exactly so like in the description on the side. They are fashionable, cheap and nice are looking."
"Great experience. This is the best online store. This store has so many amazing products."
"I just love the clothing at rosegal there customer service is fantastic they have very stylish clothing all my friends comment on my clothing i tell everyone and anyone shop at rosegal "
"Rose Gal has an incredible selection of clothing. The quality is good, the styles are beautiful and they are almost always at least as nice as they are shown on the website to be. Customer service is great, they are very accommodating and go out of their way to make sure you are not only satisfied but happy with your purchases and/or experience of shopping with them. If something is wrong, they will make it right! Shipping is usually fairly fast as well.
I have ordered MANY items of clothing from Rose Gal and am thrilled with 95% of the items I have purchased. The 5% that I wasn't happy with, they went above and beyond to make sure I was happy in the end. I will continue to shop there and I would recommend Rose Gal to anyone who wants great looking clothing at reasonable prices with no hassle returns (when necessary)."
"I have purchased several items from Rose Gal. I appreciate the wide variety of merchandise and product information. Items are well described both verbally and visually. Rose Gal also provides free delivery! With such a wide range of sizes there is something for everyone to enjoy.
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"Ordered a swimsuit in May but didn't have it by July. I put in a ticket and they tell me since I didn't pay for order tracking and my order is coming from China I need to wait for 25 business days before they will look into it further. They also want me to call the post office to make sure it is not just sitting there. It is now September and still no swimsuit so I have put in another request for refund. They should tell you upfront that they think it will take 3 months to get a swimsuit because now summer is over and no need for a swimsuit anyway! They have kept my money this whole time and I don't even know if they even sent a swimsuit. Use this site at your own risk!"
" I DO NOT HAVE WORDS TO EXPLAIN THE TERRIBLE COSTUMER SERVICES I ENCOUNTERED WITH ROSE GAL. I ORDERED AND PAID FOR A QUICK DELIVERY ON JULY 26/2017 OF 5 ITEMS TODAY SEPTEMBER 8 /2017 I HAVEN'T RECEIVED ANYTHING ELSE THAN EMAILS.
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"To everyone who thinks this site is rubbish - I can personally let you know that it is not. A couple of my packages went 'missing' and I thought the worst. They have taken my money and there will be no delivery. I messaged them and everything was fixed up quickly and resent - with no extra money coming from my pocket. Shipping takes a while but the items are worth every cent. My only advice is to order a couple of sizes larger than you usually are just in case. It's much easier to have things altered to make them smaller if need be. Thanks Rosegal for your assistance and I look forward to dealing with you again soon. "
"Nickname: Ms K
I have loved shopping at Rosegal after hearing about it from friends and seeing on Facebook a few times..I was very surprised by the vast amount of stock and the different size options, I really like how I can buy things from Rosegal and give it to my mother who is a plus size women and have her be happy about getting nice clothing that fits her. I glad I found Rosegal and it's my number one stop online.
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"I love shopping at Rosegal. I saw it advertised on Facebook a few times and finally checked it out. I am a plus size woman (size 24-26) and they have a great selection for me. Be sure to pay attention to the size charts because I am normally a size 2X to 3X but on Rosegal I am a 5X. But that was easy to determine with the size chart. Everything has fit perfectly! I have bought tops, a dress, a beach cover-up, earrings, necklaces. I done a couple of orders and have stuff in my cart right now. They have a great points reward system too! Really happy to add this affordable store to my plus size shopping!
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"Nickname: saramorenoguisado
I'm very excited since I discovered Rose Gal. Recently I need plus sizes for my body, because I have a baby born. When I received my first order (two dresses) I was very impressed! The sizes matches perfectly with the description chart. The quality of the dresses are very fine and all it's pretty. I will buy again very soon! I finally discovered a REAL plus sizes store! Thanks so much Rose gal!"
"I have placed 4 orders and I got what I expected; was pleasantly surprised with the workmanship & quality of the clothes.
I'll be rating on a scale of A, B, C, D or F; here are my comments:
**Overall Design of Merchandise: A/B+
**Quality of Merchandise: A/B+
**Packaging: A/B+ (packaging is in very nice quality Zip Lock bags in most cases)
**Shipping Time: B+/C
**Returning Merchandise: C
**Overall Contact and Communication with RoseGal: B/C+
**Live Chat: A+
**Toll Free Number Live Service Reps: A/B+
The instructions from RoseGal on returning items are a bit difficult to understand.
Making a "Ticket" means making a request or a reply or a response or correspondence in most cases.
Note: If you are sending an email, you are "creating a ticket number" each time.
To return merchandise, you must make a "ticket" (request)
Note: next to the item shown on your order page, if you are RETURNING an item, select "CONTACT US" at which time you will be creating a ticket.
Be sure to give them AMPLE information such as Order Number, Sku Numbers and Reasons for your return.
If the merchandise is questionable, give them a full explanation for the return.
Make sure ALL of your order is received before returning merchandise and KEEP A COPY OF ALL TRACKING NUMBERS FROM USPS upon returning merchandise: (the only form of return mail RoseGal requires is USPS! DO NOT return using DHL, UPS or any other service other than United States Postal Service (USPS)
When calling their toll-free number, it is based on MILITARY/CHINA time. I make calls to them after 11:00pm Pacific Time (California) and can usually speak to a live operator or agent.
In closing, I would suggest using RoseGal but be PATIENT in receiving orders or returning orders for full credit or refund; orders come from overseas (China) and return orders can be sent back via USPS and are usually mailed to a local distributing facility within you zip code in the United State.
I live in Palm Springs, CA and my returns are sent to Rancho Cucamunga, CA, an hour from my residence.
Happy Shopping,
C"
"I personally think Rosegal is amazing when it comes to online shopping. To the people who have complained about sizing - have you actually taken a minute to read the size charts on the articles you purchased? Because they are very clear, and have been accurate for all my orders.
Some other customers have also criticized the fabric, claiming that it is cheap... I mean, do you expect high quality flannels with such prices? I think the quality of the items are in accordance with their prices. But I also want to clarify that I do NOT think it is cheap, or bad - it's just not the best there is in the market, and it's normal! Rosegal provides us with amazing, diverse products for a very cheap price. People are so picky!"
"Rosegal is awesome! Their clothes are cute and their customer service is top notch. I will continue to do business with them again. "
""Save your money don't order from here. Their sizes are all wrong and you have to pay for the return even though its clearly their fault. Above all of that they will accept returns using USPS only."
The above was my earlier review, but they actually gave a full credit back, even though problems with sizes atleast they are a honest business."