"I was very disappointed with the quality and sizing of the products I ordered. Only 2 of the 3 items came by courier and I had to pay almost as much as I paid for the items themselves!! This was not stated anywhere that I could find and when I tried to call the help line I got a message that there was no service and the email help kept giving me errors. This is the only way I could find to communicate my problem."
"Ordered $70.00 worth of items.some wrong items included in the order, others wrong colors, EVERYTHING did not fit. The material was see through and crap quality.
I ordered smalls in everything, some were way too big, others were way too small. I contacted customer support and after some back and forth they agreed to refund me my money plus my return shipping. I followed their instructions and another $22.75 later I mailed them back their items. 3 months later, still no refund, plus they have their items.
SCAMMERS.
Do not buy from this company.You wont get your correct items or your money back once they send you the wrong items or sizes."
"Yesterday has received a new order - was pleased with the quality of sandals. They are wonderful !!! I recommend ;) (Sweet Elastic Band and Rhinestones Design Sandals For Women)"
"I am ecstatic at having ordered my latest dresses from Rosegal. Rosegal always offers me with a variety of clothing items which tremendously suit my style. I am truly in love with these clothes and only wish there was some way in which the transportation time could have decreased. But in spite of that Iam truly impressed with shipping speed and customer services of Rosegal. They are truly helpful and quick in solving my problem.
I recommend Rosegal to all my friends. I am never going to stop shopping from here. "
"For me the most important thing when shopping online is the speed of delivery of the store and of course the quality of the goods ordered. I believe that my requests were fully satisfied - as a result, the delivery of 2.5 weeks in Poland and the quality of the goods on the evaluation of 4.5 points out of 5 :) Special thanks to packaging service workers! "
"If I could rate a negative star, I would in fact I will here -10 rating. I will NEVER, NEVER, EVER order from these people again!!
Its already been over a month (March 31, 2016) and my item hasn't left China!!!! It's May 7, 2016 as I'm writing this and my shipping info says;
"There is a package in your tracking history:
Date Tracked Tracking # / Order # / Package # Status
2016-05-04 04:20:55 (GMT) IB14604675162491 Alert: Shipment with your package has finally cleared China Customs and is at HKG airport waiting for the next available flight to the US. We apologize for the delay. The tracking status will be updated once your package departs China."
I sent an email April 27, 2016 to cancel the item when I got the below tracking info;
"We are sorry but the tracking number you provided cannot be found in our system. We may not have received your package from the supplier or the tracking number is not valid. Please valid your tracking number and try again.
There is a package in your tracking history:
Date Tracked Tracking # / Order # / Package # Status
2016-04-27 18:12:57 (GMT) IB14604675162491 Unknown"
Then they played with the shipping info having it read a few things (can't fit all here) and then tells me they CAN'T cancel it because it's been shipped. Shipped?! Shipped to where exact?!!
Please DO NOT order from this company their customer service doesn't exist and they don't care. Save yourself the headache. "
" I am very grateful that there is such store as rosegal.com I like to buy, and I think it is not my last purchase here! Thank you for your work and very-very good prices!
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"Although both of the items that I ordered were XL, one was true to size; the other was not. Customers be advised: sizing is NOT consistent. I will not order from this site again.
"
"Every time receiving an order from the site Rosegal fills me joy - all of my purchases were just awesome !!! It must be ordered jewelry, clothes and even shoes - absolutely everything has come in size and I really, really liked it!"
"My order took about 6 weeks to arrive and the merchandise looks nothing like the photos. The material is cheap and smells like toxic chemicals!! The sizing is also WAY off. I'm too embarrassed to put these items in a donation bin - I can't imagine anyone wanting to wear them. Trying to find a way to put in a complaint on their website is futile....."
"Rosegal.com is a clothing website that offers great deals and discounts. Sadly, they do not accept returns for discounted or sale items. Their sizing is completely off as well. I wear a size 2 in pants, ordered medium bottoms in a swim suit to find the item so extremely small that a child probably could not wear the bottoms. The articles of clothing arrived from Germany smashed into a tiny envelope, that should have been my first clue to refuse the package.
My recommendation is to NOT order from rosegal.com as you won't know what size will arrive and you will have no way of returning the item because of their lousy refund policy."
"This is my second purchase on this site and I am once again pleased! Thank you for a good price and good quality! Keep it up!"
"My experience with this company is it ok"
"I recently ordered 2 items from Rose Gal, and they arrived yesterday. One was the Round Neck 3D Eagle and Flag Print Long Sleeve Men's T-Shirt, supposedly in a size "XL"... and the second was the Round Neck 3D Eagle Flag Print Slimming Short Sleeve Men's T-Shirt, which was supposedly a size "2XL"... I AM EXTREMELY DISAPPOINTED, as NEITHER of these 2 items is anywhere close to being their respective sizes! I typically do not have a problem when purchasing clothing, be that online or in person... typically I wear an XL T-shirt, and sometimes even can comfortably wear a size "L." As such, I usually feel comfortable ordering an "XL"... however, with regards to the second shirt, "XL" wasn't available, so I opted for the "2XL"... much to my DISMAY, NEITHER SHIRT WILL PROPERLY FIT ME! The supposed "XL" is at best a Medium... and the "2XL" is likewise a Medium, and possibly a smaller Large, at best. Again, I am EXTREMELY DISAPPOINTED & will not order from Rose Gal again. I'm not sure who determines the accuracy of Rose Gal's sizing specifications, but they're definitely not anywhere close to being right, as they appear to be anywhere from 2 to 3 sizes smaller than advertised! "
"I recently wrote a review saying I was unhappy as I was unable to contact the company to return some itens. It turns out they had left me several messages under 'ticket' on my account on the site. The reason for my confusion is I was exoecting them to e mail me. I have to therefore apologize to the company the after care service once I understood how it worked turned out to be wonderful. Some of the outfits recieved would have been fine but were too small despite ordering the biggest size. I would order from them again but I would choose my sizes carefully. Many thanks for all your help ...much appreciated. Jo"