"Rude and not helpful. The employee obviously didn’t want to be there. Toyota, you can do better. "
"Tundra Window strips arrived quickly and were easy to install. Original equipment for slightly more cost than off brands. Well worth the price. Great transaction!!"
"Tried to put information too many times before it was finally excepted "
"Roseville Toyota's Parts Department exemplifies excellence. because of its awesome staff--especially Jim [last name unknown].
Whether I've typed in the wrong VIN number for my car or don't know the part number or part name for that thingy I need for my whatchamacallit, Roseville Toyota's Jim has quickly, patiently, courteously and knowledgably ensured that I've gotten the right parts for my car.
And when I've made errors in my orders, Jim has quickly emailed and/or phoned me to get my approval to send the right part for my car--rather than just sending the wrong part I'd ordered for a car or truck I don't own.
Also, if the part I need is cheaper than the wrong part I've ordered, Jim has ensured that the price difference was refunded to my credit card.
As someone with blonde roots, I'm so very grateful to Jim and his co-workers in Roseville Toyota's Parts Department: Without them, I'd be walking, bussing and Ubering during a pandemic--rather than keeping my old Camry running.
Because of their awesome customer service, I'm now "a Toyota girl for life" and will buy another Camry when I can afford one.
P.S. I also love that Toyota makes great vehicles and parts that are built to last, and its website's Parts Section doesn't make us customers ever log into an online account (or even have an online account if we don't want one).
And the Toyota website's Parts Section lets us email our shopping list to ourselves, so we can finish shopping later.
Great job, Toyota, for doing the right things and hiring great people!
"
"Saved my 1994 Land Cruiser"
"Quick and easy, staff was also helpful in letting me know what my options were."
"Thanks to John for explaining how to take advantage of the free shipping offer on my recent order!"
"Thank you for making the service available!"
"Talked to a parts person told them I was coming to pick them in a day and when I got there all the cars were gone. They moved em’ to seal the black top and I could not get in. I guess they’ll ship them, don’t know yet."
"Everything with the order was ok except that the order did not accept my free shipping code. It looks like it increase the cost of the order by $30 as a result. "
"Parts personnel were very helpful. They give you part numbers and the website address to order at a discounted price. Not all Toyota dealerships give you part numbers. Shipping was quick and correct."
"I know the parts will fit. No guessing with aftermarket parts."
"Easy shopping and fast shipping item."
"They ran the vin number, and although the parts computer system said the one I ordered would fit, the parts dept realized it wouldn't be a perfect match, and so called me to verify, and direct me to the part I actually wanted. "
"Why is there a fee to pickup an item in store ???? that is stupid and should not exist.
$2.95 for instore pick up fee ????!!!!!!!?????? - stupid and dumb
$9.95 shipping fee - Normal
"