"Ordered a Canon EOS 20D with Canon 28-80 Lens, 1gb 80X card. Got the camera, a sigma 28-105 les and a -40X mem card. And they charged my CC $1000 more than quoted!"
"Crooks! Typical Bait-n-Switch tactics. Low advertised price, then try to sell you the rest of the normal accessories at inflated prices. These people should be busted under the RICO laws."
"DO NOT BUY FROM THIS RESELLER !!!!!!
BUYER BE AWARE THESE PEOPLE ARE CROOKS !!!!
Royal Camera publishes low prices on items in order to lure customers to place orders with them. However as the others have stated they tell you that you have to purchase additional items for the camera that come standard anyway.
I purchased a Sony DSC-F828 camera from this company. I placed my order online and they did not ship my order in a timely manner. When I called to find out about my order, I was told that I needed to buy a battery pack and the connectors for the camera which comes standard. They told me that this will cost another
$ 290.00 which makes the camera more expensive than others out there.
Again DO NOT PLACE ANY ORDERS AND WASTE YOUR TIME WITH THESE PEOPLE. WORK WITH REPUTABLE COMPANIES. THESE PEOPLE ARE CROOKS.
I will also report them to BBB as well to make as many people aware. People should not get a way with abusing buyers. "
"I ordered a Nikon D100 for $619 (£355) from Royal Camera online and then received an e-mail asking me to telephone them to confirm order. I live in the UK and so this isn't cheap at anytime to phone the USA. The SOB I spoke to was rude, arrogant, obnoxious and INSISTED I buy another 3 items at ridiculously inflated prices...I declined naturally. The guys comment to me was "Either you buy these items or I will cancel the order and I can then get on with my day!"...my reply..."Cancel it!" and hung up. I sent this e-mail but never received a reply...I wonder why..."Sirs,
I have just telephoned your department and spoke to a man whom I consider to be the most arrogant of people whom I have had the displeasure to deal with.
The surprise that I did not have American Express or Diners card was then met with the insistence that I purchase another THREE items. I explained that I did not want any other accessories as I have all the lenses, memory cards and flash equipment that I need...I was then met with the comment of "Either you purchase the items or I'll cancel the order and I can then get on with my day"...naturally I cancelled the order! He insisted that it stated this on the site...well I couldn't damn well see it anywhere!
Considering that I had phoned from the UK and held the line for several minutes I consider that the attitude of your representative was ABYSMAL!
I feel certain that you will not permit this negative testimonial to be put on your customer comments!
Yours resentfully,
PJ Sawyer"
DO NOT BUY FROM THIS COMPANY!!!
"
"I called them and asked if the camera on the website for $520 was an american model with all the accessories and if I could get it in a week. I was told it was with everything but a battery, but the battery was $300 and that I could get the camera in a week if I got expedited shipping. I called Canon and was told differently in regards to the battery so I bought the battery from Canon. I called these clowns back and was told I would have to wait 4 weeks if I didn't want the battery, since the camera w/o the battery is grey market. Basically they keep changing their minds and lying. Beware of Larry at Royal Camera, he is rude and obnoxious telling me he doesn't have time for me to voice my complaint. Don't buy from these people. Atleast they cancelled my order."
"I placed my first order with Royal Camera and they called to confirm the order. The first thing they asked for was my credit card security code. Then they tried to upsell me stuff I didn't need. Finally they disclosed that the camera was grey market and if I wanted a US model, then it would be $1,200 almost double the original price. So I cancelled my order along with my card in fear that they are a scam just trying to get peoples credit card information.
Rob
Phoenix, AZ"
"Terrible seller, completey rude on the phone, these people should've been coralled like the swine they are into the emptied trade centers prior to 9.11, what better than swine taking out swine?
Placed internet order and was emailed to call to confirm order. I call and am muscled into buying all these different accessories, and a completely different camera altogether. Very rude.
I am told the battery and ac adapter for the nikon D100 is $599, and I can upgrade to a quick charger for a hundred dollars more!
I used the term "Outrageous" more than once, to which the salesbi--- was even more rude!
After having cancelled the order, a feat that required being put on hold four times, I checked my credit card balance, and I'D BEEN CHARGED EVEN AFTER CANCELLING!!!
Terrible, terrible, terrible. Royal Camera should change their names to "We're a bunch of thieves, so call us and expereince for yourself just how excrement sounds on the phone-Camera"
Don't give them your credit card info, trust me on this one."
"I had my doubts about purchasing a nikon d100. It was a little scary making a purchase from these stores because they foce you to buy extras with it. All my fears were in vain. Their sales people were extremley helpful and not the least bit pushy. They made helpful suggestions about extended warranties. They shipped the product in 2 days and it arrived on time in perfect condition. I would not hesitate recommending them to anybody. It was painless. They shipped the product after being told it was on Back order by 3 other vendors."
"Purchased the Canon Digital Rebel as seen on their website for $649. I called and gave them my credit card information. Today they called to confirm the order and stated that I had ordered the over seas version and the manual came in another language and the product was not as good as the USA version and also is not under warranty.
They said that it would cost $900 for the USA version and said that I would want that. I told them that the website doesn't say this is overseas. They were very rude and told me I must either order the overseas one or upgrade to the USA one.
DO NOT USE ROYAL CAMERA. Not only are they rude, but are scam artists that do the bait and switch on their customers."
"Okay... I tried to purchased a Sigma 50-500mm lense from this company but got RUDE customer service. The guy said he WOULD NOT sell me the lense!!!! I called them to order the lense but I had a question becuase they have this lense listed 3 times with 3 different prices so I simply asked him what the difference was. He told me, that he only had one showing for $800.00. I then said, well there is three showing on you website & I gave him all the prices. He responed by saying "Well then, take the cheapest one!" I told no, that I wanted to know the difference between them and he just tried to force my to buy it. He said I can give it to you for only $800.00. I then told him that I rather go to place where they know there product and he yelled at me "GO AHEAD & PAY MORE THEN!!!" and hung up on me. I tried calling again to hopefully get someone else or talk to a superviser but with my luck I got the same jerk!!! He started yelling at me & saying I was the one being rude. I then told me that I just said I wanted some that knows the product they are selling and he started yelling that the difference between them was the years in the warrenty! I told him to calm down, stop yelling at me and that why couldn't he tell me that when I first spoke to him. He told me that it didn't matter and that he is "not going to sell anything to me!" then he hung up on me!! I would NOT buy anything form this place. I tried to & they just try to rush the sale & were rude. This web site is a scam & they are criminals!!! They belong in jail!!! I wish someone would shut down websites like this. I reccommend to anyone when they see a website like this that promises low & "unbeatable" prices to 1st call the place and see how professional they are... NEVER order 1st online. I've done this with a number of websites and found them to be a bunch of crooks like this one. I hope no has the bad luck to get robbed from these criminals!"
"Here is the deal: I called em and asked for the digital rebel. After a very rude, "hold on" as soon as they picked up, i was placed on a 5 min hold and then when he came back, gave me the price and asked if i wanted one.
i asked him if it came with everything that the box advertises (wise, after reading this board) and he said NO!. Said thanks and hung up.
god bless this site for saving us from those lying crooks. They are far worse than the petty criminals on the streets donning the mantle of respectability and conning innocent people. what a bunch of jerks. What does it take for such a thing to be brought down and shut?"
"I just want to thank all you people that have taken the time to expose these "merchants!" and to whoever is responsible for putting up this web site. I wanted an Olympus c-8080 very bad and was prepared to order it. However after reading all of your comments I came to my senses. I had forgot that the basis for every sting operation is the greed of the mark. Of course, who wouldn't want a Porsche or a BMW even though an Escort would do everything that I needed a car for. Does this mean these sellers are not crooks?
Of course not. 95% of the murders in prison gave the reason they had murdered as "the victim had asked for it". These sellers need to be punished for their crimes. Although from the comments I am reading some have been in business for years with impunity. And we can't blame the manufacturers for creating our greed. They will sell their goods for what we are willing to pay. These digital cameras are extremely overpriced. For a $1000 digital you can get a comparable film type for about $200 and I'll bet the film type costs more to manufacture! If I really "need" a new camera I will just have to wait two years and the price will be the "real fair cost". Thanks again to everyone for bringing me back to Earth."
"Product was in stock. Processing took 3 days; shipping by UPS was easily tracked. The product was exactly as advertised at the lowest price on the internet."
"
"Royal Camera gave me the "ROYAL" treatment allright. I am not a happy camper at this point and will NEVER purchase anything from them again.
Let me give you some specifics:
1. Order arrived 3 days late.
2. I ordered a Canon 10D at what I thought was a good price, $719.00, which they did honor a price that was below their website listed price of $799, because another website had not updated their listed price back to $799, the new price...so good so far, but here is the catch:
3. They charged me for the battery ($79.99) and the charger ($189.99) WHICH SHOULD BE INCLUDED WITH THE CANON 10D, ACCORDING TO CANON'S "BUNDLED ITEMS" DIAGRAM AND LIST IN CANON'S MANUAL.
4. It gets even worse...their CF card (512 meg)price was $399, online the MOST expensive one that I could find was $160; this is a $240 overcharge!
5. THEY SUBSTITUTED A SIGMA FLASH MODEL NUMBER EF 500 DG FOR THE CANON 550 EX FLASH I ORDERED. Their price on the Sigma flash was $299, commonly available online for $180, overcharge of $120. I called them and ROYAL said that the Sigma was a "better" flash due to a higher guide number and faster recycle time - both statements true, however, they did not mention that the Sigma flash is NOT TOTALLY COMPATIBLE WITH THE CANON 10D UNIT - it does not support the "custom functions of the 10D! I found this in an online article with one search on Sigma flashes.
6. THEY SUBSTITUTED A SIGMA LENS (28-105 F2.8-4) FOR THE CANON LENS (EF 28-135 3.5-5.6 IS USM) THAT I THOUGHT THAT I ORDERED. Their price $399; this Sigma lens is commonly available online for $299. In fact, even the Canon lens is $20 less online. Overcharged $100 for the same Sigma lens available online.
THE TOTAL OVERCHARGES THAT I GOT WERE $727.98 FOR ORDERING WTIH ROYAL CAMERA!!!!
I called them to complain about the equipment substitutions, which is a classic "bait and switch" but all the ROYAL person said was that they would send me a Canon camera bag. Whoop-de-do!
They do not accept returns "if packaging is not in its original condition". Meaning that once you open the packaging, it's yours.
In short, I got taken to the cleaners on an order that cost me $2,257.13 that should have cost only $1,529.15 for this system.
Buddy Lee
President & CEO
MAARS, Inc."
"I ordered a Canon XL1S camcorder through Royal Camera because it was the best price I found. When I asked them a question via email, they just said "yes, we have it in stocK". When I ordered it I never recieved a confirmation so when I called by phone the next day they started to ask what accesories I wanted and if I wanted a lens. The web site image and description showed and talked about it coming with a lense. When I said I didn't want the order without a lense he very rudely said, "BYE!" and hung up. DO NOT ORDER FROM ROYALCAMERA.COM. THEY ARE RUDE LIARS. THIS IS A SCAM."