"I bought foam tiles green grey easy to install. Wish they had a contractors are for purchasing. Now bought rubber floor i would purchase again."
"We bought 35 of the eco-lock 8mm rubber tiles. We love the tiles - they fit together very well, including the straight edge pieces which provide a nice finished look, and there was very little rubber odor. But the shipping cost was quoted at $269 which seemed like a lot to me. I played around with the quantities and determine that for an order of 16 tiles shipping would be $72 but for an order of 17 tiles it would be $260 (for 1 more tile!). That's crazy. I called customer support and asked if there was anything I could do other than breaking up my order so each order was no more than 16 tiles and was told no. So I placed three orders, for 15, 15, and 5 tiles and shipping came to a total of $180 (a savings of $89). If you take this approach make all your orders different quantities so it's not delayed while they wait to contact you to verify they are not duplicate orders (which delayed the shipping of the second order by 5 days). "
“Thank you For the amazing review and honest feedback. I will have our shipping department look into this oddity for you!”
"easy site to order from just couldnt figure out how 8ft x8ft needed 27 2x2 tiles as web site recommended so manually switched it to 16..."
“Good evening GloriousFox, I do recommend calling in to our sales reps as 16 tiles will not be enough for your project. Because these tiles interlock they lose some size interlocking with each other. By my calculations you will need at least 18-20 to fill that space. ”
"Very easy to order. I haven't received it yet, so i can't comment on the quality."
“Thankyou for the splendid review Glorious Owl!”
"Customer service is very pleasant but completely ineffective. There is a huge disconnect between sales/customer service and the warehouse. I placed my order weeks ago. I explained the timeframe I needed the delivery made in. Was reassured that was not a problem. Received a tracking number. Order appeared to be on schedule until it delivered and was signed for out of state. Then told they gave me the wrong tracking number. After a couple of days on hold, I finally get a human, and told it had shipped yet. Spoke to at least 5 customer service reps, generally after being on hold for at least 45 minutes to an hour. Same went for the online chat. Long wait times. All very polite but never followed through, said they would call back to confirm, never did. After all of the other similar poor service reviews, I have serious concerns."
"Ron was such a darling, you're lucky to have him working for you!"
“Thankyou for the splendid review!”
"Quick Helpful info from customer service
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“Thank you For the amazing review!”
"Thank you for making these in the US"
“Thank you ExcitedRooster for the great review!”
"Great Products Excellent Prices and Customer Service "
“Thank you so much HilariousBass for the FANTASTIC review!!”
"I sent my floorplan to Kimberly and within minutes she sent me a quote with the amount of flooring I needed. Super easy and quick. "
“Thank you Clevermanatee for the amazing review!!”
"I have been repeatedly sent the wrong color and wrong types (male vs female edge) of tiles. I wanted to complete my project so I reordered these items and just ate the extra cost caused by their mistakes. They have no way to remedy this because no one answers the phone number listed and after 10 minutes on hold they ask you to leave a message, but no one responds. They don't return emails and live chat doesn't work so it is impossible to correct these problems. Don't order anything from this company! Look somewhere else."
““Hello ShyParakeet I do apologize for the inconveniences that occurred during your order. Please give us a call at 1-800-613-0996 Option 2 for customer service if you have any further questions regarding your order and we are happy to assist.”
"My experience ordering went smoothly."
“Thank you for the great review FierceSailfish! ”
"representative I spoke to was knowledegeable, and answered all of my questions. I feel more confident about my purchase having spoken to him"
“Thats Amazing to hear! Thank you for the awesome review. ”
"Nice selection of products at good prices. Shipping costs were very good as well."
“Thank you for the amazing review!!!”
"easy to place order. The chat support has been very helpful for me to decide what to order and how much I should order."
“Thank you for the amazing review!!!”
A rep from Rubberflooringinc.com, IncStores1, has responded:
“Thank you For the amazing review!”