"I was looking for a rubber sealant. It was easy find on this website."
"It is with great sadness that I am writing to describe my outright unacceptable experience with Rubber Flooring, Inc. In mid-August 2020 I ordered 170 tiles – 4 colors. Although the site indicated that the product would be delivered in the first week of September, no tiles arrived at that point. After calling the customer service number on more than 10 occasions and speaking with at least 5 or 6 different agents, I learned that the tiles never left the warehouse. Eventually, they were shipped (per the agent – 22 boxes) but only 20 of the 22 boxes arrived. I immediately reached out to inform Rubber Flooring, Inc and was told that matter would be looked into. Over the past week, I have called the customer line repeatedly, sent countless emails, and called the customer service manager on 4 occasions (who, despite his voicemail which assures the caller that he will call back, has never reached out). I have been unable to complete the installation as I am still missing 13 tiles. At this point I have come to the conclusion that I will need to re-order them. Unfortunately, Coin-Flex-Nitro tiles although sold through multiple sites are all seemingly coming from the same manufacturer leaving me with limited options. Although the customer service agents have all been pleasant (and I believe they have tried to resolve the matter) my experience with this vendor has been outright horrific and therefore I cannot in good conscience recommend that anyone purchase from this seller – Rubber Flooring, Inc. – shame on you!!"
"We ordered rubber rolls and they were easy to cut, but make sure you have plenty of blades and change them out after two or three cuts. Went down easy and looks great. Ordering the spray adhesive as I will make a mess with the polyurethane. Tape holds okay, but I want it a little more secure as will be doing high intensity work outs. "
““Thank you so much PoisedAnt, we really appreciate that!
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"Easy website to navigate. Super easy to purchase"
““Thank you for the great review ClearChameleon!”
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"The representative was very helpful. "
““That is amazing to hear AmusedCondor, thank you for the amazing review!
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"Fast, easy, and much better price than Amazon!!!!!!"
““Thank you for the amazing review Nsjalali!
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"I have called and multiple messages with no returned calls. I have sent several emails with no response. Online chat has no response. My floor was supposed to ship weeks ago and I still don’t have it. Website said it was supposed to ship weeks ago. Be sure to read all reviews for this company and stay away. I requested a full refund and hope I get my $644.00 back. Myself and dozens of other customers have left negative comments on their sponsored Facebook posts. Then this company the next day goes and deletes all negative comments. They have plenty of personal to try and cover their negative feedback but not take care of customers who have already paid and received no product. I highly recommend people to review the reviews on Houzz with multiple 1 star ratings and other honest review sites with true customers. If you want to place an order with this company call to place the order and you will see no one answers their phone. Don’t just put your card info online to be charged and receive no product. Myself and multiple other customers have filed complaints with the BBB. This place is a scam and needs to be shut down!"
““Hello DerekclaflinI do apologize for the inconveniences that occurred during your order. I pulled up your order and I do see that you have been fully refunded for this order . Please give us a call at 1-800-613-0996 if you have any further questions regarding your order and we are happy to assist. ”
"Contacted sales regarding my home gym, received prompt reply with a few different options that would work for me."
““Thank you so much for the fantastic review EnchantingSwan!! ”
"easy to order selection, small problem with completing order"
“Thank you so much for your review, we appreciate your feedback!”
"Chat helped me find exactly what I wanted, it was on sale to my surprise and I paid less than I expected."
"So easy to Order! Great Financing Options of 0% interest!!!"
"Found the checkout process a little confusing. When you click on checkout and don't have an account all it says is, "Whoops, it looks like you forgot something." Since I had filled in the zip code, which was all that screen required, I was confused. I had to click on Continue Shopping and then return to the cart."
“Thank you for your honest feed back. we use our customers feed back to improve our process I will pass this on to our IT department. ”
"Loved chatting with the couple people that called me to help me with my large order for our office gym. A+ service thus far"
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“Thank you so much jzuppke, we really appreciate that!
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"Kim was most helpful in navigating me through my purchase. Very much appreciated. Looking forward to finishing our big project!"
““That is amazing to hear Cgmoran, thank you for the amazing review!
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"Easy to order, great variety and good prices."
““That is amazing to hear FaithfulTiger, thank you for the amazing review!”
A rep from Rubberflooringinc.com, IncStores1, has responded:
“We are so glad to hear that you were able to find what you were looking for. Thank you so much for the great review! ”