ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.53/5
Chance of future purchase:
4.50/5
Shipping & packaging:
3.13/5
Customer service:
4.35/5
Return/Replacement policy:
1.67/5
Featured Review


Verified
5/5

2023-06-28

Amazing Sales

"I got an amazing deal on a beautiful rug! Can’t wait to see it in my dining room!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2023-06-28
A rep from Rugs USA, christinarugsusa, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad you found the perfect rug for your dining room!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2023-06-28

"Love that the reviews are so accessible, photos are a bonus. "


Rep reply posted 2023-06-28
A rep from Rugs USA, christinarugsusa, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are pleased you had an easy shopping experience!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
3/5

2023-06-28

"Wanted a different rug but found out after I ordered and paid you no longer can ship the rug. All sites need to do a better job of updating their sites with current info before customers pay and then have to wait for a refund "


Rep reply posted 2023-06-28
A rep from Rugs USA, christinarugsusa, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are sorry the item you originally ordered was not available to ship. Someone will be reaching out to you directly regarding this concern.

Best,
Rugs USA Customer Support ”


Verified
5/5

2023-06-27

Awesome Purchase

"I can't get over how great everything is that I ordered, and the best prices. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2023-06-28
A rep from Rugs USA, christinarugsusa, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad we were able to meet your expectations!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
4/5

2023-06-27

washable vs non washable

"I am glad I paid attention because I definitely need washable and I guess not all you rugs are washable! This is my 1st order ever."


Rep reply posted 2023-06-27
A rep from Rugs USA, christinarugsusa, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

The Raquel Geometric Washable rug and the Victoria Medallion Washable rug were great choices!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2023-06-27

Great service and selection and price

"Found great rugs for great prices and says both will arrive fast"


Rep reply posted 2023-06-27
A rep from Rugs USA, christinarugsusa, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad we were able to meet your expectations!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2023-06-26

quick and easy

"loved it.so easy to buy what I needed"


Rep reply posted 2023-06-27
A rep from Rugs USA, christinarugsusa, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2023-06-25

"Lots to choose from great prices"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2023-06-26
A rep from Rugs USA, christinarugsusa, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2023-06-25

Love washable rugs!

"We have pets so these washable rugs are great in high traffic areas and look great as well,"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2023-06-26
A rep from Rugs USA, christinarugsusa, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad you love our Washable rug selection!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2023-06-25

Easy value

"Great price on this rug! Very impressed"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2023-06-26
A rep from Rugs USA, christinarugsusa, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2023-06-25

Awes

"Easy user friendly simple instructions "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2023-06-26
A rep from Rugs USA, christinarugsusa, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are pleased you had an easy shopping experience!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2023-06-25

Cutest Rugs!

"Found the cutest rugs to go with our room theme. Ordering was a breeze!"


Rep reply posted 2023-06-26
A rep from Rugs USA, christinarugsusa, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad you found the perfect rugs for your space!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2023-06-25

great experience

"excellent value; very good product"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2023-06-26
A rep from Rugs USA, christinarugsusa, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad we were able to meet your expectations!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2023-06-25

Quick Find

"Typed in the size I was looking for and then found the rugs I liked on the first page "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Rep reply posted 2023-06-26
A rep from Rugs USA, christinarugsusa, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are pleased you had an easy shopping experience!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2023-06-25

Rug anxious

"Very easy and informative process !!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Rep reply posted 2023-06-26
A rep from Rugs USA, christinarugsusa, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”