"I initially ordered a rug back on Dec 30th. I recieved an immediately confirmation number, but never recieved my rug. Then 5 days later I called to see when it would be arriving, and the customer service told me that it was never shipped because of an invalid credit card number. I stressed that i was never notified that it was an invalid number and he acted like he could literally careless and talked and laughed to someone in the background when on the phone with me. Then I asked to speak to a supervisor, and he said I will forward you to her voicemail, but you probably won’t recieve a call back. When I asked why, he said she was going to be busy. “very busy”, then abruptly sent me to her voicemail. This is my first time ordering from RugsUSA by a recommendation from my friend, and already it was a terrible first time experience and I still haven’t recieved a call back from the supervisor , or recieved the new rug I ordered."
"Tons of rugs to choose from. Reviews and photos are super helpful. But the mobile site is very glitchy… lots of error messages and I had to refresh to get rid of them. "
"Love this Rug!!!!! It looks absolutely amazing "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"RUGUSA is the best rug warehouse to order from all of the time, anytime!!"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"The website is easy to use, the filters really help sort through hundreds of options. Shipping times are fast."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Easy , simple and fast ! Makes shopping more relaxing and trouble free. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Great options and ability to see in my room was very helpful"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Easy ordering process better than most I have ordered products on line"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Needed to change address and customer service was quick to respond and easy to work with. They gave me a refund on the first order no questions asked! I placed a second order with the correct address and the process took 2 mins since I already knew what I wanted :) This is my 3 rug overall from RugsUSA! Love the prices, design selection, and quality!"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words about your experience with us! Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Had trouble checking out because you would not accept my Apple Pay. Wanted me to add a card…bogus."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We apologize for any issues you may have had with our Website.
We'll pass your feedback onto our team for review.
Best,
Rugs USA Customer Support ”
"I don't like buying "what everyone else has". The selection is great and I know my choices are not going to be in everyone's house!"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Have wanted this rug and can finally afford it."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I love these rugs . They’re perfect for my hallway.
Easy to order and fast delivery."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rugs for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"My family and I order from Rugs USA and are never sorry!"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you for being a repeat customer!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"OH MAN! I was looking for some rugs for my new home, but couldn't find anything that fit my style. I was on this site for 10 minutes. Found what I liked for an awesome price.... it's coming to my house in 4 day. BOOYAH!! "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience and found the perfect rugs for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Great deals and always the best selection! "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
A rep from Rugs USA, christinarugsusa, has responded:
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We apologize for any issues you may have had with our Website.
We'll pass your feedback onto our team for review.
Best,
Rugs USA Customer Support ”