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Product & services pricing
4.53/5
Chance of future purchase:
4.50/5
Shipping & packaging:
3.50/5
Customer service:
4.37/5
Return/Replacement policy:
1.67/5
Featured Review


Verified
5/5

2024-05-13

Quick easy

"Found what I wanted quick check out"


Rep reply posted 2024-05-13
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We’re so glad to hear that you had an easy shopping experience!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-05-13

easy to search and find what i need

"found great price and color options"


Rep reply posted 2024-05-13
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We’re so glad to hear that you had an easy shopping experience!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-05-13

Satisfied

"Easy peasy lemon squeezy lets go"

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Rep reply posted 2024-05-13
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We’re so glad to hear that you had an easy shopping experience!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-05-13

HAPPY MOTHERS DAY TO ME...BEST DEALS EVER!

"EASY SHOPPING, GREAT PRICES, AMZING SELECTION AND THE ROOM VIEW KNOCKED IT OUT OF THE PARK! Thank you!"

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Rep reply posted 2024-05-13
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Happy Mother's Day! We are so glad that you found a great gift for yourself and that you enjoyed using our "see it in your room" tool!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-05-12

Yum

"Really really good pricing. "

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Rep reply posted 2024-05-13
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I'm glad we were able to meet your expectations!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-05-12

Leopard print rug

"Finally found what I was looking for. They had the best prices out of all the places I looked. No complications checking out like on other websites."


Rep reply posted 2024-05-13
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad you found the perfect rug for your space!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-05-12

Stellar!!

"Anytime I need a room to be spruced up I immediately run to rugsusa.com. They are a tri and true fix for any space, The rugs come in very quickly and are always in phenomenal packaging. Highly recommend using!! "

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Rep reply posted 2024-05-13
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

Thank you for being a repeat customer! We're thankful for amazing customers like you!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
3/5

2024-05-12

No purchase confirmation

"I can’t tell if my rug was purchased so I ordered again "


Rep reply posted 2024-05-13
A rep from Rugs USA, RugsUSACS, has responded:

“Hi Marniharp,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I am so sorry that you didn't get an order confirmation! It looks like the first order did go through, so I will email you privately about this issue.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
3/5

2024-05-11

No Goft Options

"There was no option to wrap order"


Rep reply posted 2024-05-13
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I apologize that we are not able to offer gift wrapping at this time.

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-05-11

Funky rug

"Awesome quick delivery reasonably."

Detailed Review Benchmark + -
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Rep reply posted 2024-05-13
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We’re so glad to hear that you had an easy shopping experience!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-05-11

HAD TO FIX A BOO BOO

"APPLEPAY PRE-POPULATED MY ORDER TO BE DELIVERED TO MY OFFICE, ROBERT ON CHAT CANCELLED ORDER AND WE RESUBMITTED CORRECT DELIVERY TO MY HOME."

Detailed Review Benchmark + -
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Rep reply posted 2024-05-13
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I'm sorry that there was an issue with the address on your order, but I'm glad we were able to fix it for you!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-05-10

Cover me Danno

"Easy to order and the 20% discount didn’t hurt!"

Detailed Review Benchmark + -
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Rep reply posted 2024-05-13
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We’re so glad to hear that you had an easy shopping experience!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
4/5

2024-05-10

Nice surprise

"Great to find clearinghouse of rugs"

Detailed Review Benchmark + -
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Rep reply posted 2024-05-13
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We are so glad that you loved our clearance section!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-05-10

Lovin rugs USA

"I absolutely love RUGS USA! There are plenty of different colors and designs for every budget. And the lamps are also good quality and beautiful.
Finally, shipping is free!! And fast.
"

Detailed Review Benchmark + -
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Rep reply posted 2024-05-13
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

I am so glad to hear that you have had a great experience with us and love your purchases!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”


Verified
5/5

2024-05-10

awesome

"quick and easy. great prices!"


Rep reply posted 2024-05-10
A rep from Rugs USA, RugsUSACS, has responded:

“Hi there,

Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.

We’re so glad to hear that you had an easy shopping experience!

Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!

Best,
Rugs USA Customer Support ”