"I initially ordered a rug back on Dec 30th. I recieved an immediately confirmation number, but never recieved my rug. Then 5 days later I called to see when it would be arriving, and the customer service told me that it was never shipped because of an invalid credit card number. I stressed that i was never notified that it was an invalid number and he acted like he could literally careless and talked and laughed to someone in the background when on the phone with me. Then I asked to speak to a supervisor, and he said I will forward you to her voicemail, but you probably won’t recieve a call back. When I asked why, he said she was going to be busy. “very busy”, then abruptly sent me to her voicemail. This is my first time ordering from RugsUSA by a recommendation from my friend, and already it was a terrible first time experience and I still haven’t recieved a call back from the supervisor , or recieved the new rug I ordered."
"Second time I have purchased rugs from Rugs USA. Very satisfied with the quality of rugs."
"I love how i was able to do a digital rendering of the rug to see the perfect size in my living room before purchasing."
“Hi there Shanel,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"It was fun to use the visualizer. You take a photo of your room and you can see what it looks like. It was easy to find a rug, there were so many options. "
“Hi Connie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Love your website, so easy to navigate and I found exactly what I wanted!"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you found the perfect lamps for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Has issues with checking out with safari on mobile "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear that you are having technical difficulties accessing our website and placing your order. We are not currently aware of any problems; however, our website runs best on Google Chrome or Mozilla Firefox. If you are already using one of these browsers, you can try clearing your cookies.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I found the perfect rug for my living room! Cannot wait to see it in my space! Super easy website and great photos to cyber shop. Quick shipping with in-stock inventory too"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I’ve been trying to process this order for days. Now the shipping will be later than I hoped for.
Whenever I submitted the order it just kept working on it and never completed. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so sorry that you had trouble placing your order! I see that your order is being prepared for shipment and will ship very soon!
Best,
Rugs USA Customer Support ”
"Buying through my Amazon account appealed to me. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you found the perfect rug for your bedroom and had an easy checkout with your Amazon Pay account.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"The ability to add a photo of my own room and then add the rugs I was considering to the photo greatly helped me make my choice. It's a great tool for people like me who find it hard to visualize. I have only just purchased the rug, so I'm waiting to see if the colors are true to what I saw in the photo. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Best rugthat you can wash them. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you found the perfect washable rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Loved the selections! Just what we wanted."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so pleased to hear that you love our selection and found the perfect rugs for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"You have a lot of good looking rugs to choose from, I really needed a rug for the outside for the Lanai found one plus you had a sale on it which was really nice. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad that you found the perfect outdoor rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I absolutely love my area rug! The shipping was quick and the packaging was amazing! I just came back to order two more rugs. Great pricing as well! "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad to hear that you loved your first rug and decided to come back for more rugs!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Lots to choose from and a great value"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"great deal, easy to use the website."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so glad to hear that you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
A rep from Rugs USA, RugsUSACS, has responded:
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”