"I initially ordered a rug back on Dec 30th. I recieved an immediately confirmation number, but never recieved my rug. Then 5 days later I called to see when it would be arriving, and the customer service told me that it was never shipped because of an invalid credit card number. I stressed that i was never notified that it was an invalid number and he acted like he could literally careless and talked and laughed to someone in the background when on the phone with me. Then I asked to speak to a supervisor, and he said I will forward you to her voicemail, but you probably won’t recieve a call back. When I asked why, he said she was going to be busy. “very busy”, then abruptly sent me to her voicemail. This is my first time ordering from RugsUSA by a recommendation from my friend, and already it was a terrible first time experience and I still haven’t recieved a call back from the supervisor , or recieved the new rug I ordered."
"I had a terrible experience with Rugs USA. After placing an order, I had to initiate a call to inquire about the status seven days later. To my dismay, they informed me that my order had to be canceled because it was out of stock. When I asked if I could at least receive the same 30% discount I got on my initial order due to their delayed notification, they flatly refused. I won't be making any future purchases from them. Terrible customer service!"
"Interestingly, I buy rugs often! For my home, my patio, my rental property, and my wellness center treatment rooms. Over the past 15 years rugsusa.com has been my go-to for beautiful, affordable rugs. I love the variety, the well-displayed and accurate images, the helpful customer reviews, the easy checkout process, and the super fast delivery. I am a loyal customer!"
“Hi Jamie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"You can always find great deals!"
“Hi Kelly,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Very easy to find just what I was looking for."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Excellent variety and prices "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Loved being able to use Apple Pay. Made everything so easy. And fast shipping. I can’t wait to get my rug. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Great price. Had to adjust the box number so I could place order. I am shipping to my son at college and your check out would not allow me to send to the appropriate format that the school ask for"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm sorry you had trouble placing your order! We don't ship to PO Boxes, so sometimes our system flags addresses with the word "box" in it, even if they are valid addresses.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Perfect, easy and successful. "
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm so glad to hear that you had a great experience on our site!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"We love the tan and blue theme. This rug is a great contribution to our living room and dining rooms. Just ordered another for our kitchen. Nice modern style."
“Hi Laura,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for your kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"I received two rugs today, and they are absolutely gorgeous. So now I am completing my main floor with two more rugs.!
Can’t wait ! "
“Hi Julie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love your new rugs!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Website very easy to navigate. So many choices of colors and sizes. My second order in a short amount of time."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us! We are so glad that you had a great shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Buying my second rug today. Great prices, selections and quality."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow! Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"After hours of online shopping and multiple websites, I hope I finally found a unique footstool for my new living room. Rugs USA does have a good selection of unique items."
“Hi Trish,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We’re so pleased you love our selection! You picked a great footstool/pouf! We hope you love it!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"at checkout on several attempts and on different days including today
I finally changed my payment method"
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm sorry about the payment issue! This is a known issue that we are working on fixing.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
"Easy to order. Good products."
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support ”
A rep from Rugs USA, RugsUSACS, has responded:
“Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
At Rugs USA, we attempt to have our website reflect the availability of items that are currently in stock. Sometimes when we run popular promotional sales, products may occasionally sell out before the website is able to be updated. Our website does not update in real-time; it has to be done so manually. The item is in the queue to be updated on the website. When you placed your order, the website had not been updated and there was a system error where this item, while not in stock, was marked as available and allowed to be approved and processed.
At this time, we do not have an estimated date when this item will be back in stock. When an item is no longer available and out of stock, it normally takes up to 2-3 months to get back into stock. Please view our website periodically in the near future to check for stock availability. Also, if you would like to be notified when these items are available to purchase, please click on the size that you want, and a box will appear to add your email address to be notified once available. This option will be available once the website is updated to reflect the current status of this item.
I see that you used the extra 30% off clearance items discount on the canceled order, SUN30. This promotion is still going on, so if you see another clearance item that you are interested in, you can still use that coupon code! If you are interested in an item that's not a clearance item, you can use our 20% off coupon, SUMMER20.
Best,
Rugs USA Customer Support ”