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Product & services pricing
4.18/5
Chance of future purchase:
4.19/5
Shipping & packaging:
4.46/5
Customer service:
4.04/5
Return/Replacement policy:
3.79/5
Featured Review


Verified
5/5

2022-11-05

Quick shipping

"Very quick shipping to Nova Scotia"

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Verified
4/5

2022-11-05

so far so good

"I bought two rugs on Rugs.ca. One just arrived, the other should be coming any day. Selection was excellent. Delivery was fast, price seems quite good and although I haven't taken it out of the package yet, it looks like the colours match the photos and the quality is what I expected based on photos. The rug is very thin, which is what I need due to it having to fit under a very low to the ground door. If I was buying for a different situation, I might think it's too thin and flimsy. It is supposed to be washable, but being a 12x10 foot rug, there's no way it will fit in my machine."

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Verified
5/5

2022-11-02

Exceptional Customer Service!

"I had to cancel my order, as I chose the wrong size in error. I received a reply within 5 mins to my cancellation request. I re-ordered and they were very prompt to update me on shipping dates. "

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Verified
5/5

2022-11-01

"Excellent service, great product, fast delivery."

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Verified
5/5

2022-10-27

Excellent and Fast Service

"We needed a rug for our dining room to match our living room rug and you had the perfect one. And shipping was so fast. I will definitely be ordering from rugs.com again!"

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Verified
5/5

2022-10-25

Love the colour!

"Love the colour! Was a bit worried about the ripples but by the next day they were gone. Quality is exactly as stated. We are very happy with our choice. Shipping was extremely fast."

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Verified
5/5

2022-10-25

Love my rug...

"Lovely, unique rug. Great service with fast delivery."

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Verified
4/5

2022-10-24

Value for money

"I have purchased a number of rugs from Rugs.ca and I find they are super value for money. There is a lot of choice and the delivery time is quick. My only issues was that, for some reason, I did not receive an e mail confirmation of my order. I did however receive a shipping confirmation."

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Verified
5/5

2022-10-24

Another great area rug!

"After searching extensively for an area rug for my master bedroom, I repeatedly kept returning to this rug from Rugs.ca.
I’m beyond thrilled with the design & quality of this rug; an added bonus, was the speed in which I received the area rug after placing the on-line order.
IF you’re considering purchasing a new area rug, I can’t say enough good things about this site; I’ll save myself time in the future, and always return to Rugs.ca. I know I’ll find the exact area rug I’m looking for and won’t be disappointed.
"

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Verified
5/5

2022-10-22

So Happy!

"I really wanted a vintage rug and it's hard to find them online. This rug looked exactly like the photos online and is so beautiful. Very pleased."

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Verified
5/5

2022-10-21

Very very happy

"Everything was super and the rug is what we need for the veranda. "

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Verified
5/5

2020-11-16

Great service as usual.

"It arrived in a timely fashion and is just the right shade.

"

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Verified
5/5

2022-10-18

Great selections

"Good website, fairly easy to navigate.
Lots of material, colour & size options too.
"

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Verified
4/5

2022-10-18

Rug

"Very quick deliver, very happy, only thing which I understand for your shipping costs but it is packed with so many folds, it’s going to take a long time for it to lie straight."


Verified
4/5

2022-10-16

Easy navigation

"All good except way too much selection of similar styles to wade through; shipped from US, surprisingly, quite a lengthy shipping period "