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5/5

2003-02-14

"These Guys are the greatest.they have what you need in stock,if they don't they useally have it in about 2 or 3 days.they have the best prices here in Boise,and the best service in town.Thank you for all your help and advice on my computer Purchases. Dale Hankla "

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5/5

2003-02-12

"GREAT COMPANY TO BUY FROM, I found a ASUS graphic card on their website as advertised online. Plus ended up buying more stuff because of the low prices. Alot of hard to find extra "Mods" that I found on their website (i.e. case lighting and extra fans).. Will definately continue to order from these guys again soon!!! Another PLUS -- FAST SHIPPING at low rates!! Thank you guys at SR-SYSTEMS!! :-)"

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Delivering products on-time
Delivering products damage free
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Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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Being easy to reach
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Making decisions on their own
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Customer service being easy to reach
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5/5

2003-02-12

"I ordered an Asus P4PE motherboard and a Sound Blaster Audigy from this company. Shipping was fast and free! I will buy from here again!"

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
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5/5

2003-02-12

"HOLY COW! This company is on the BALL! With no shipping charges and my products and fast delivery, there number 1 in my book. THANKS GUYS!

By the way the case cooler solved my heat issues, double bonus!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

1/5

2003-02-12

"I will never do business with SR-Systems again. If you are a local person here in Boise, check their website because they mark up their price in the store. No one else does that. I guess they don't want loyal customers. From now on I will order all my stuff from vendors like Newegg."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-11

"I have been very happy with their products and service. They have done their best to address the few issues that have came up and they stand behind the products they sell very well.

I have no problem purchasing more computer equipment from them.
"

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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-08

"Excellent customer service, no other way to put it. These guys were willing to go the extra mile more than once all within a single visit. They provided free suggestions and advice, excellent and affordable services, and the best price I've seen on my processor of choice. Go to these guys with any issues or questions."

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N/A

5/5

2003-02-07

"Excellent service, great technical support, great pricing, and fast shipping. I will be doing all my orders with them from here on out."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-07

"I brought a questionable motherboard that I got somewhere else to sr-systems. I wanted to use a newer CPU in this board but didn't have the resources to even see if it worked. The guys there were very helpful. Despite being very busy, they took the time to test my board and flash the BIOS for next to nothing. Getting such good support for this random motherboard makes me feel very secure in the components that I bought from them."

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Pricing of products and services
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Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process
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Resolving problems
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1/5

2003-02-05

"Bait-N-Switch
MSI nforce2 motherboard improperly advertised on site and on Pricewatch...and wouldn't even admit it. NO response to e-mails, ZERO help from their 888 number.
Once I caught on to their little plan, I cancelled and called my bank. MARK MY WORDS, you'll regret buying from these guys.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-01

"I purchased a Viewsonic monitor from SR Systems and it arrived very fast and it was cheaper here than anywhere else I have found. Plus there was no sales tax. I am very satisfied with my order through SR Systems."

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Overall product shipping and delivery process

2/5

2003-01-25

"The RMA policy for this company is terrible. I purchased a DFI motherboard from them. It failed within 90 days. According to DFI, SR Systems administers the warranty. The only way SR systems would accept my return and issue an RMA number was if I paid them $14.00. Here it is January, 2003 and I still don't have my motherboard."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

4/5

2003-01-17

"I was not notified that the item that I purchased was on backorder. After 5 days without a response I checked my order status on there website to find that it was backordered. I emailed them to which they were very quick to respond and answered all of my questions. CONS: of current quantity in stock not indicated PROS: very responsive customer service
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
N/A
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

2/5

2003-01-17

"From the 4 different online companies I had purchased parts from, these guys were the worst. The other 3 had sent multiple e-mails detailing the status of my order, and had their components on my door within a few days. SR Systems, on the other hand, sent only the initial order confirmation e-mail and that was it. I heard nothing for a week and half, during which time I had sent an e-mail requesting the status of my order, and checking the website where my order remained on "Confirmed California" for about the whole week. When the part finally shipped , I had received a shipping e-mail and at the same time received an answer to my previous e-mail. But, when the part arrived, it was poorly packaged--basically a box inside another box, no packaging what so ever. I had ordered a Abit NF7-S mobo which is not the type of part you want banging around in a UPS truck. Now I have learned that sometimes it's better to pay a couple of bucks extra and get a part from a company who knows how to do online business."

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Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2003-01-08

"I bought a AMD athlon 2600 chip with 333fsb however, AMD (the company)had boxed the wrong chip (2600 with 266fsb)within the correct box. AMD had explained this BIG PROBLEM on their web sight! Customer service had said to go back to the company I purchased from(sr systems) and if they were a good company then they should take back the part and make good on issuing the correct part. So I called sr systems, to make a long story short....sr systems told me to pound sand, to bad, so sad for me & go back to AMD for the correct part and had no remorse. So what I did (and take note!) .... disputed the purchace with my credit card company, got my money back and bought the correct part from a reputable company. I wouldn't recommened this company to my worst enemy!! HORRIBLE CUSTOMER SERVICE AND BUSINESS ETHICS!!!!!!. ONCE THEY GET YOUR MONEY.......SEE YA."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site