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5/5

2003-01-08

"These guys are amazing I have to say. I ordered both CPU and MSI mainboard and received my product no less then one day after ordering. Seeing that they were an Idaho based company I was a little relucant at first but their price was very good so I moved ahead with it. They do insist that they can ship from multiple warehouses nationwide after all. I assume that my product had to have shipped from Atlanta or maybe even someplace in Tennesee to see it next day on standard Fedex shipping. Product was well packaged and new and sealed. They came through for me! I will send them plenty of future biz!!! Highly recommend them."

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5/5

2002-12-12

"All I can say is WOW! I purchased a motherboard (MSI KT4 Ultra-FISR) from them. Found them through Pricewatch.com. They weren't the cheapest (close), but the reason I chose them ove others was their detail info about what I was buying. I wanted a specific buid on the board. Not only did I get the right one, it got here quicker than I expected. I will definately choose them again in the future."

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Is committed to quality products and services
Is consumer focused
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Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
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Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ease of ordering online
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5/5

2002-11-15

"Ordered an abit mobo. which took way to long to arrive(dam labor bulsht in cal). so I get the board and it has a bad raid controler. now I contacted them after one day to exchange...
but there is still no stock(cal blsht). long story short they took care of me in the long run. ;)
"

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1/5

2002-11-12

"i bought a abit motherboard from them. it took about a week for them to send it to me. ok, after 2 weeks from the date i received the board, i found that the board is defective. i ask them to exchange another one for me, but they told me to do a direct RMA with abit first. ok, so i contact abit and got my board exchanged. after getting the 2nd board from abit, i'm still having the same problem. so, i contacted srsystems and they told me i can only exchange but not refund. ok, after i have made up my mind and tell them i want to exchange my board and now they tell me that the abit board is not theirs!! it's from abit and they dont want the board!!! omfg!! i got so freakin surprised when i heard that. after sending them several emails, i finally convinced them and they promised to exchange another board for me. but for the next day, they told me my warranty is gone..lmao!! i was really roflmao...!!! ok, then all i can do is to keep the defective board which is newly bought..lol. after having experience with them, i dont think i'll buy from them again. i've had enough of empty promises. NOT RECOMMENDED!!!"

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4/5

2002-10-18

"I think that they are very responsable and effective. I ordered a Abit Bd7-II Raid board and it came in defective so I did an RMA, had some minor problems with it and actualy I am waiting for the motherboard to get shipped back, since it seems to be in backorder. I really think that it is a grate place to buy, the only thing they have to get better with is the RMA service that is not so good, but the people are polite and give you a very good service, I talked to them several times by phone and I found them to be as good as no other costumer service has ever being with me....Would recomend widely."

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Is committed to quality products and services
Is easy to do business with
Is consumer focused
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
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Overall web site
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4/5

2002-10-17

"I ordered a Samsung Syncmaster 191T to go along with the system i built. I ordered it on 10/12/02 and received it on 10/16/02, with no problems at all. No dead pixels or anything. One quirk is, I ordered a black 191T, the order info(invoice) on the site said i ordered a Silver 191T, and i received a black 191T, how odd. Otherwise, great company and i'd do business with them again."

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2/5

2002-10-15

"I ordered a motherboard $112 and an
arctic silver for $6.99. The mobo
arrived shodely packaged and never received the arctic silver. I sent about 4 emails requesting it.
"

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Is committed to quality products and services
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
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3/5

2002-10-05

"Purchased a brand new full featured P4S8X ASUS motherboard from them. Perfect condition, came indeed with all options on it. Just a doubtful sticker that was boasting a 645DX Chipset instead of the 648 from SIS. They scared me a minute but called ASUS and was told the P4S8X only comes with a 648 and nothing else.
Ordered a volcano 7+ to cool down the 2600MHz pentium CPU I had from some place else.
They did not say they did not have any in stock but instead, nicely upgraded for the Volcano 9 for the same price. The only problem is that they did not bother checking the compatibility and as you may know, volcano9 is for AMD XP socket CPUs only...
I was then stuck for a few days, time to find somebody else having that fan in stock, because of a fan missing....
I returned their wrong fan and had to insist to get the cost of shipping refunded as well! I did get 4 extra bucks to ship it back via USPS....Keith Sigler is a lot more helpful than a certain Dave out there...
Still had to wait 3 weeks for the refund to show up in my CC account but it eventually did after phone calls and emails. As a compensation, I was offered a 10$ credit on next purchase as well as a 20$ off on a Xtreme DDR PC3200 512Mb Samsung module. Not bad.
Will give them a second chance.
"

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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-09-19

"Walk-in to the retail location. Very busy store, but the staff is polite and very helpful without any pressure. In-store prices are significantly higher than web or Pricewatch prices, but just mentioning the price from either place worked fine. Salesman promised that they would match any Internet price on the identical item. They are located in Boise, Idaho, which is not exactly a computer mecca, even though it's the home of Micron Technology. The level of service compared to the other local computer stores is superb and the prices are extraordinarily low. The only complaint is that they were out of stock of a couple of high demand items that I wanted."

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Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
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Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
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Ease of checking order status
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Overall web site
Speed of web site
Web site being easy to use
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5/5

2002-09-12

"Purchased an Asus P4S8X MB, shipping was faster than expected, inexpensive and parts arrived working great. Very satisfied and will use again."

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5/5

2002-08-30

"I recently purchased an Asus P4 motherboard, Memory, and an Intel P4 2.4 Ghz CPU. SR Systems put the components on the motherboard for FREE and made sure everything worked before shipping out my order. I am a very happy customer and would highly recommend this company. SR Systems is Very Fast and Efficient. Keep up the Great Work!"

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Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
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5/5

2002-08-14

"I highly recommend this seller. I had an excellent experience with them specially with the Keith Sigler. He did a great job in processing my order. I even had my coworkers purchase productsfrom them. Not only that, their products worked great. Thank You So Much for the Great Service. "

Detailed Review Benchmark + -
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Pricing of products and services
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Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-08-02

"All I can say is that i've been dealing with online merchants for WAY too long. This is definitely one of the classier operations i've dealt with.
I'm with the other guy in saying that i'm REALLY surprised that this company has recieved such poor reviews.
They were all VERY polite in dealing with me which is why i chose to buy a little bit more expensive board from them. I fully intend on dealing with them in the near future.
"

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Overall quality of the company
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Is easy to do business with
Is consumer focused
Is trustworthy
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Likelihood of customers making future purchases
Likelihood of customer recommendations
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Delivering products damage free
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Delivering products on-time
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Being updated on the exact date the delivery was sent
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Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
N/A
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-07-25

"I was surprised to see many negative ratings and comments about this company.
I recently was in the market to build a high-end workstation based on the AMD Athlon MP series of cpu's. Im building to AMD spec, so the motherboard must be a particular hardware revision. I emailed SR-systems to see if they could check the revision on the Asus A7M266-D motherboard. A gentleman by the name of Chris assisted me beyond the normal assistance of a sales rep. He ordered a board for me to check the revision and everything checked out. Chris did not waste any time in finding details on this board. Every step of the way I received an email to communicate my order. I will definitely buy from Chris and SR-Systems again in the future. They honor their Pricewatch prices and take care of their customers. I urge everyone to give this company another try and speak with Chris.
Thanks Chris!
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service resolving problems
N/A
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-07-18

"I ordered a case from them on 6/27 it shipped the next day and arived in 7 days. I also received the quoted pricewatch price. Overall an excellent experience. (By the way never buy from edgemicro.com. I ordered the product from them first and I got burned)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
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Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
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Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability