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Customer service:
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Return/Replacement policy:
0.00/5

Verified
2/5

2016-08-27

"Ordered a product I needed ASAP and didn't know until two days later that they were out of stock "


Verified
3/5

2016-08-27

"The item I wanted to purchase was not in stock and I thought it should have been marked as such.
I cancelled the order and subsequently found the item about 30% cheaper.
I have been buying from SWFA for over 20 years and five or six times when I ordered the item was not in stock.
"


Verified
5/5

2016-08-26

Exceptional Customer Service

"I purchased two items from SWFA, unfortunately one was backordered. I later found the other part cheaper and with cheaper shipping. SWFA matched the competitors price no questions asked. Excellent communication. I'll be shopping with them for the foreseeable future."


Verified
5/5

2016-08-26

Great customer service

"Bought a vortex scope on a killer sale and was notified the next day it was back ordered through the factory. I was worried that the order would not fill but a real person on the other end followed through to delivery."


Verified
5/5

2016-08-25

Perfect Service!

"This is my second purchase from SWFA and both transactions were shipped very quick. I won't look elsewhere for optics supplies. "


Verified
5/5

2016-08-24

Super Scope aka SS aka Super Sniper

"I have had the best service from SWFA that I can think of. The scope came in before all the other things I ordered the same day. And the happiness comes thru as the package was like untouched.
And the product inside the box is so much better than 4 times higher costing scopes. So get the SWFA SS every time you can. This is the 3rd SS scope I have. The first one was used and unbelievable. My hard search came through to find the new SS scope that had the reticle in the first focal plane. I am so happy that SWFA states where the reticle is on the SS scopes. Now all my rifles are going to get these.
"


Verified
2/5

2016-08-24

Didn't fill order

"I ordered ammo of two different calibers and because one was on back order they didn't ship the other till I called and asked. Their website didn't have any indication of one being out of stock "


Verified
5/5

2016-08-24

AWESOME!!!

"I haven't got a chance to try it yet but it's looking good so far. SWFA shipping was super fast and customer support is excellent. I highly recommend it among my friends and will do business again in the future. Thanks."


Verified
5/5

2016-08-23

Fast!!!!

"These guys were on their game, with processing and shipping!!"


Verified
5/5

2016-08-23

Great Experience

"I've tried to order a Falcon scope from SWFA on two other occasions only to receive a follow up email advising they were back ordered. I got an email advising they had a demo model for sale with a discount and purchased it, only to get another back order email later. I called and asked how a demo could be back ordered and was told multiple people had attempted to buy the one demo almost simultaneously. However, they offered me a the same model, brand new, at almost the demo price. Close enough, having now shot the scope I am very happy I made the purchase. Falcon Menace 5-25x56, great scope."


Verified
2/5

2016-08-22

Took too much

"I was happy with everything from SWFA except for them putting a hold on my bank account for twice the amount. The amount of the purchase was $1,200 so they held that much on the account. No problem, except for that when they charged the card, they still held that amount on the card. So, for a couple of days, I had an additional $1,200 being held on my account. This subsequently caused a check to bounce and cost me an additional $25 in bank fees."


Verified
2/5

2016-08-22

Supposedly in stock?

"When I ordered the B.U.I.S. - I saw no comment referring "not in stock". I placed my order and moved on. Then a couple hours later checking my email I get a message from SWFA. The message says my order has to be back ordered. Gee thanks - If I knew it was not in stock I wouldn't have placed the order. Oh well .... next time I'll place the order with a company that has the item in stock (a company that tells me - items in/not in stock) before I place the order."


Verified
5/5

2016-08-22

Sweet scope, nice price!

"Very robust and accurate scope ... can't beat the price. Just as good as the high dollar scopes but affordable"


Verified
5/5

2016-08-22

Love The Sample List!

"I was searching for a couple products and happened to find them on The Sample List. Awesome. When I recieved them I couldn't tell them from new."


Verified
5/5

2016-08-22

Great prices, great products.

"Have purchased from SWFA for the past 10 years. More than satisfied with every order."