"I had ordered the Genmitsu 4030 V2 Pro a couple of months ago and recently it stopped working due to a motor failure. It took about 2 back and forth emails to customer support to troubleshoot the problem and be told that I'm still within warranty which was great since I was expecting to pay a bit of money for a new motor. They sent it off ASAP and although the international shipping does take a bit I had it on my machine in 2 weeks and everything works perfectly now!"
"One of the bolts broke inside a bracket while trying to remove an assembly.
A new assembly, complete with parts I could reuse from the old assembly, was sent to me promptly.
Fantastic customer service.
Dan G"
"I started a few years ago with the 3018 ProVer 2, after multiple projects and spoil boards it was time to upgrade. Bought the 4040 Pro. There were some initial issues with it, but eventually Sainsmart support guided me through a resolution. I added an upgraded 710W router, which is really a game changer, additionally I look forward to the InMaticBox relay for that both the router and a vaccum can be controlled by the software. Sainsmart has kept in touch throughout the process to ensure my needs were met.
They keep coming out with affordable solutions with good quality."
"I bought a 4040 pro as my first hobby machine and to possibly make a small business on the side. I had some trouble with my machine in the beginning, however when I contacted sainsmart, they were quick to help , fixed the problem and compensated me for my troubles. I have now bought a couple upgrades for my machine including there 710w spindle and some dust baffles couldnt be more happy with the products. All in all, good costumer service, amazing product, and trustworthy - what more can you ask for? They have a long term customer with me. Thanks Sainsmart and to Joey my customer service rep. "
"Je viens d acquérir une 4040 pro avec une extension 60*40.
Un trop bon montage usine de la vis mère au moteur X m'a permis de prendre contact avec le SAV.
Une solution et des pièces de rechanges livrée à la vitesse de la Lumière (Chine France en 4 jours !!!!!!!)
Bravo et merci
Un client content
Didier
"
"I purchased a Surprise box but missed the confirmation email as it went into my junk filter. I contacted Sainsmart support and Joey replied within 2 hours and quickly resolved the problem. I have had nothing but great experiences with Sainsmart and have purchased several items that are always delivered promptly and in great condition. "
"It was a great product. Great customer service. Quick processing. My package was lost by the shipping carrier and customer service helped me that day."
"Having expanded my PROver4030 V1 to a 1010, I had all these parts left over — so I jumped at the chance to buy the Flexipac v1 — but Australia wasn't listed on the shipping destinations — I wrote to the support desk and they quickly responded with an invoice including shipping to Australia. I then realized I also needed the stepper motors and control box, so I went back to order those — Joey was particularly helpful and assured me they could be combined for shipping. Great service and support, well done - this is how a good business thrives in today's world."
"I bought a PROVerXL 4030 V2 Desktop CNC Router from Sinasmart recently and, after some time, one of the motors stopped working. This was a Saturday and I got a few tips from a support group to help diagnose the issue. On Sunday, I sent Sainsmart an email with the conclusions, they answered on Monday asking for a video of the motor and sent a new motor on Tuesday. Couldnºt ask for much more than this! Thanks."
"I chose the Genmitsu 3020-PRO MAX V2 CNC Router because it was better built than similar units (solid prismatic rails instead of just round rods, sturdy motor). Workmanship is very good. I had a small problem with the controller and got amazing customer support. They immediately shipped me a new controller and even followed up to see if it solved my problem (which it did). I haven't seen this level of customer support for a long time. "
"We use 240V in Australia and I forgot to switch the controller unit from 110V to 240V so it was my BAD……unit was fried.
To my relieve the Team at SainSmart promptly
Shipped another at no cost….WOW thank u Skye"
"Excellent service, quick response and very easy to deal with.."
"Possibly like many others I started my cad journey with the 3018. The limitations with the size soon became apparent and I wanted to progress. After reviewing the market I settled on Sainsmart's 4040pro. Delivery in the UK was 2 days . When a question arose I emailed customer service via their website and received a reply the following day. This is a 5 star review for a 5 star product and customer satisfaction "
"My recent experience with the support team at Sainsmart.com was not short of amazing! One of the items that I had ordered was delayed and In reached out letting them know about the issue and Cassie from support made sure I received a new shipment in a timely manner. Thanks so much for your commitment to provide a great experience to your customers."
"I have bought a SainSmart Max3020v2. Solid machine, ideal for small projects. But more importantly, when you start out with SainSmart CNC, they have the best customer service I've ever dealt with. You can always rely on them to help if you have any problems. "