"Called Samsung regarding my misbehaving 2 1/2 year old 203B 20" computer monitor, still under the 3 year warranty. They promptly sent me a prepaid UPS ship label, and I shipped the unit in for repair on 03/25/2009. Received my monitor back on 4/21/2009, now working perfectly AND in the same pristine condition as I shipped. Many thanks and well done Samsung!"

"Bought a Samsung monitor from B&H Photo in November, 2008. It arrived with a broken switch so was sent to Samsung for repair. It is now almost February and I have contacted Samsung numerous times for a new monitor (was told it was no longer made, later told they had them, told I would get my money back, lied to every single time). Now awaiting a check from them after told it was ready, lied to again. This is the absolutely worst customer service I have ever experienced. Do not buy from Samsung, you will not be covered, you will be lied to, you were warned."

"On Jan.10,2007 I purchased a DVD-R130 DVD recorder at Boscov's store. It started giving record problems in Oct.2007 and finally would not accept a disk to record or play. Contacted Samsung and was advised to try reset and also purchase a lens cleaning disk and should be OK. That didn't work and called back and was told it was out of warranty as it was manufactures June of 2006 and that was start of warranty. So much for the 90 day parts and labor and the 1 year parts warranty. The warranty was up when I purchased this unit. BEWARE OF SAMSUNG."

"I'm writing today as a result of frustration with SAMSUNG WHO JUST STALLS AND STALLS ON MY REBATE.

I bought a Samsung laser printer. It had a $60 rebate offer, making the price very attractive. That was three months ago. Still no rebate. These guys run me around and around. It's clear that they have no intention of sending me the rebate.

Vote against Samsung with your dollars ... buy another brand because they are just plain dishonest.

UPDATE: One more month and the rebate arrived. Four months ..."

"This is a must read if you are thinking of buying Samsung
I bought a Samsung HLT5687S from Amazon on the 18th of May (StoreFront was HiDef Lifestyle). I had done my research and found this TV to have all the features that I wanted, the picture was beautiful, and it was a good price. TV was delivered without incident on the 25th of May. Unfortunately the Remote Control wouldn’t work. I called Samsung support. They apologized and were going to send me a new remote. Later that day, a technician from Disk Network installed a new High Def receiver. He couldn’t get his remote to work with the TV either. That is when I wondered if it was the remote. I looked through the codes and found one for my VCR. I entered the code into the remote and sure enough, the VCR powered on and off. This was the 27th of May. I called back on the 28th of May and spoke to support about my findings. They agreed that the problem was with the TV and not the remote. They put in a Service Call and said I would be contacted by the Service Center. Two days later after not getting a phone call, I called back, that was the 30th of May. They tried to get in touch with there service center, a company called Audio/Visual Experts located in Brunswick, GA (I live in St. Marys, GA about 25 minutes away). They couldn’t get in touch with this company, so they were going to assign it to someone else, or so they said. The next day, the 1st of June, I get a call from William at Audio/ Visual Experts. He said he could come on Saturday. That sounded great to me and I said I would be home all day. William didn’t show and didn’t even call. I left messages with no response. Starting on the 4th of June, I called Samsung three times, Monday, Wednesday, and Friday. The Executive Customer Relations support kept on saying that they would email somebody or call somebody and get back to me. Nobody did. On Monday, the 11th of June I called and the support rep said she was going to send me a remote. I said “Are you kidding me, I have already established that it isn’t the remote, it is the TV” (Today, I took the remote to a friends house who has the same model, and guess what, the remote worked). The support rep said she would email the service center and get back to me. After telling me for weeks that there wasn’t another service center close to me(by the way, I live 20 minutes from Jacksonville, FL which has over a million people) I get a call from a company in Kingsland, this was the 15th of June. A man named Terry said that Samsung had faxed him information about the TV repair Job. Then over the next week and a half, Samsung made his life miserable by not giving him access to there website, with paperwork, throwing up roadblock after roadblock. I think the only reason he did the job was because he felt sorry for me. Finally, on the 26th of June he got the part, came over the next day and fixed the TV. He did a great job and I appreciated his help with my problem (He owns T & G TV/VCR Repair). I also want to say that HiDef Lifestyle was very helpful as well. They wanted me to get the TV fixed, but assured me that if Samsung didn’t follow through, they would send me a new TV (I believe it was pressure from on HiDef that forced Samsung to do something, anything!!!!). Now for Samsung, I must say, it was the worst support that I have encountered in a long time. I am the senior IT Tech for a computer company in Brunswick, GA and I have dealt with some bad support. It is sad to because I had a lot of respect for the Samsung brand. I have already instructed my company (Network Monkeys) to stop buying Samsung products. I would hope somebody reads this and thinks twice before buying a Samsung product.
Brad Meyer
St. Marys, GA
"

"THIS REVIEW IS ABOUT THE SAMSUNG FALSE REBATE ADVERTISEMENT/FULLFILMENT PRAKTICES
I purchased Samsung 19" Widescreen Flat Panel PC monitor through Buy.com website due to Samsung advertised $40 Rebate on 11/24/06. I mailed everything required for a rebate via Certified Mail to: Samsung Promotions, Offer # D6-241-1116E, PO Box 6055, Young America, MN 55558-6055 on 12/26/06. I received notice from Samsung, that I didn’t submit a receipt. This is not true; a print of email receipt was included in my submittal paperwork. I called Samsung (1-***-***-****) on 1/26/07 and was told by Samsung Rep., that my rebate paperwork didn’t go through because I didn’t circle my name on the receipt. I mailed therefore another copy of my email receipt with my name, product information and Subject of the email circled via Certified Mail to Samsung Displays Resubmit, Offer # D6-241-1116E on 1/27/07. I called Samsung (1-***-***-****) and was told they did not receive my resubmitted certified mail and was instructed to fax the information. I faxed Samsung (1-***-***-****) on 3/21/07 yet another copy of my email receipt together with Samsung Re-submit card, Certified mail Receipt copy, and description of the problem. I called Samsung (1-***-***-****) and was told by Samsung Rep. that my resubmitted information is not in their system. I was disconnected after few times being on hold within a 25 minutes long phone call.
I did everything required and to a possible extent to get the rebate Samsung promised. This is the first and the only rebate in my life that I am having problems to get.
It is a false advertisement and Samsung should be investigated and fined for their dishonest sale practices.
While looking for BBB, FTC and Attorney General information on the net, I found that I am just one of very many people being told non-existing issues with my submitted paperwork."

"Ordered headphone adapter from them for my SHC i730. Got 20% off because of registering with them. Shipping was free, and the price was about the best on the web (especially with 20% discount). It shipped quick, and there were no problems. I am happy with the experience, would buy again without thinking twice."

"Our elementary school purchased a SyncMaster 793DF Monitor which began having problems while still under warranty. I spoke to Samsung customer service and they described 3 options for dealing with the problem. One was to take it directly to a service center; the nearest one was approximately 100 miles away. Second was for them to send a replacement to the local post office where I would go to directly make the exchange and pay $40. The third option was for them to send me the refurbished replacement directly to the school where I could make the exchange and then "drop it off at UPS". This last option also required that I give my credit card information as backup because in the event that I didn't return the monitor within 30 days, I would be "invoiced for the cost of the replacement unit". I chose the latter option since I didn't want to pay the $40 or drive 100 miles. When the monitor arrived, I made the exchange and found the Return Authorization label on the exchange invoice. I felt something was missing so I called Samsung with my case number and was told everything necessary would have been in the box, so I should be fine. Of course the UPS driver let us know there was something missing, so I called Samsung again and finally this time they told me that I had to pay for shipping the monitor back. Now that they had my credit card information and several days had already gone by on the time limit; they're finally telling me that I have to pay for it. I spoke to a supervisor and all he said was: "Well what do you think the $40 was for at the post office?" Since they don't explain it; and I had no experience with that service, I thought it was a handling fee. The end result is I had to pay almost $40 anyway to ship the faulty monitor back and it would have been more, but I lugged it down to UPS myself. I've learned to always ask questions in any transaction but the way they explained it to me never made me suspect that I had to pay to return it and they refused to admit that they were liable for not informing me ahead of time. So this is a WARNING: I found Samsung's manual on customer service to be formulated on deceptive practices and they refuse to take responsibility for not disclosing all aspects of a transaction."

"I bought a Samsung SW-240 CD-R/RW drive to replace my recently dead CD-Rom drive. Installation was a breeze perhaps because of or maybe inspite of the driver being a generic windows driver. Everything has worked perfectly so far I've burned both Data and Audio disks. The included Software(Roxio Basic) is intuitive and very functional."