"We were facing serious a environmental problem and Santa Clara Systems came thru with the parts EXACTLY as they promised. Would I use them again - Absolutley! They had it in stock and shipped immediately and we received it when they promised. As much as I dislike saying it not all vendors can match their promise with their actions but Santa Clara did and I am confident they will again. THAT is what is critical to us when a process is 30% crippled and we need a part.
Thank you for a job well done!"
"The system was very easy to use. Response was almost instant. The quote did take some time but that is understandable."
"I don't remember the woman I spoke with but it sounded like I was interrupting her day"
“I appreciate that you took the time to leave this feedback and I am sorry to hear your experience was less than satisfactory. We use complaints or criticisms to improve our company to better serve our customers. Please feel free to contact our sale manager, K.C., personally so we can ascertain what had happened between yourself and our sales representative. You can reach her at 510-995-3398. Thank you again for your feedback, we will insure that you will have a more professional experience with us in the future.
Julia McKinley
Account Executive”
"Easy to work the website and find what I needed. The quote was sent quickly and the order process was straightforward."
“Thank you for your comment edward_hilton, your feedback is greatly appreciated. We work hard to ensure our customers are happy with the service they receive from our company. Please continue to let us know what we are doing well and what we can improve on. Thank you again.
Julia McKinley
Account Executive”
"Customer service was very courteous and the quote was presented within in minutes of my request."
“Thank you for being our valued customer, rbarney-28550. We are grateful for the opportunity of serving you and are pleased to hear that you are happy with the service you receive from Santa Clara Systems. Our team looks forward to continuing business with you :) Thank you again.
Julia McKinley
Account Executive”
"Santa Clara Systems sales staff always does an exceptional job."
“Thank you very much for your kind words. I will relay this positive comment to our sales team. We appreciate your business! Thank you again.
Julia McKinley
Account Executive”
"This is a fine company, which i have purchased from before and been very satisfied. however, this time I asked for a quote for ten items, and received one for one. "
“Williamb7, we are sorry to hear that your experience was less than satisfactory. Please keep in mind we are a surplus company. We do try our best to track down hard to find and obsolete parts. So please feel free to re-submit your list of items to our sales box, sales@santaclarasystems.com, that way we can begin a 30 day sourcing process. Or please give us a direct call at 510-995-3390 and one of our sales representatives can further assist you. We do appreciate your honest feed back and hope to meet your needs in the future. Thank you.
Julia McKinley
Account Executive”
"Gentlemen, We only ask for a quotation and we already get it, thank you"
“Thank you for taking the time to share your comment, it is greatly appreciated! We will continue to meet your time constraints in the future. Thanks again.
Julia McKinley
Account Executive”
"Very professional and product was delivered on time"
“Thank you for sharing your feedback with us. We are grateful to have you as a customer and look forward to continuing business with you.
Julia McKinley
Account Executive”
"very fast response time to quote and ship same day.
thanks for the great service"
“rayg-69312, thank you for the positive feedback! We hope to do business again with you in the near future and will continue to meet your time constraints. Thank you again :)
Julia McKinley
Account Executive”
"They were very nice and helpful on the phone. The order shipped promptly and everything arrived in good condition. Great customer service!"
“Thank you for leaving such a kind review! Our sales team is happy to know all their hard work does not go unnoticed. Thanks again for your business and comments, please continue to let us know how we are performing in the future.
Julia McKinley
Account Executive”
"Santa Clara goes above and beyond to make their customers happy. They have exceptional quality items for sale. They are very accurate with their descriptions of the product."
“Thank you very much, scott-55151! We greatly appreciate you taking the time to leave us such positive feedback. It is very important to us that our customers are satisfied with their experience with our company. Please continue to let us know what we are doing well and what we can improve on. Thank you again.
Julia McKinley
Account Executive”
"I am very satisfied with quick response on quotes and delivery along with the great price."
“Thank you for taking the time to share your comments, it is greatly appreciated! I am confident that we will continue to meet your time constraints in the future. Thanks again.
Julia McKinley
Account Executive”
"they have a very impressive stock volume."
“Thank you for the positive feedback. Your thoughts and feedback are important to us. We take pride in our vast stock and are adding to it daily. I hope we are able to meet your needs again in the near future. Again, thank you.
Julia McKinley
Account Executive”
"Quick professional service . Delivered as promised."
“Thank you Patrick Castille, your feedback is greatly appreciated. We work hard to ensure our customers are happy with the service they receive. Please continue to let us know what we are doing well and what we can improve on. Thank you again.
Julia McKinley
Account Executive”
"They had Stock available and a good price as well."
“Your comments are greatly appreciated. We look forward to continuing business with you. Thank you! :)
Julia McKinley
Account Executive”
A rep from Santa Clara Systems, Santa Clara Systems, has responded:
“Thank you sou_moua-81433, we work hard to ensure our customers are happy with the service they receive. Please continue to let us know what we are doing well and what we can improve on. Your feedback is greatly appreciated. Thank you again.
Julia McKinley
Account Executive”