"This was my first time visiting this location. My service advisor was excellent. She was very professional and personable. The communication was great and I am very satisfied. I will definitely recommend this location.
And I will stick with my service advisor for future visits to this location. Thank you very much! "
"Ordered parts online @ Rancho Santa Margarita Toyota. Got them delivered by UPS. Was very pleased with service and delivery! Excellent experience! "
"El peor servicio, hablé con el manager y no hicieron nada del problema, ustedes necesitan mejor personal y que sean honestos. "
"Friendly Parts service and pickup was quick for my online order. Order was accurate too."
"Aways great service and techs are very knowledgable!!"
"The salesman got my services back that some how got removed. Thanks again for everything!"
"Ordered key glove for new Land Cruiser. The picture of the part number wasn’t the item I received. They have no idea what to order now"
"Ordered a cargo net for new Land Cruiser. Process is simple and price is significantly less than if I had ordered as an option when I bought the car. Nice design that fits perfectly with the existing hooks in the cargo area."
"Ordered parts I needed with ease online."
"Low prices, extremely fast shipping!"
"Online ordering is superb"
"The parts advisor Caitlin was very knowlegable and courteous over the phone and in person. That is what makes the difference."
"Ordered a car battery online. The online parts representative at SM Toyota was helpful. He helped me identify a battery better suited for demands I would be putting it through. I had the new battery later that day."
"I received an email for an oil change & inspection for $44.95. Invoice was approximately $65.00, which included taxes & “fees”. Service advisor could not explain what the “fees” were for and insisted that $65 was the correct amount. (Was this [about $16] the hazardous waste disposal fee? If yes, that’s 100% unreasonable.) Service manager eventually adjusted the price to a reasonable amount, but if I have to question every fee I’m not coming back to your dealership. "
"Fast, convenient, high quality, I'm happy, no more words needed)"