"On December 17,2015 our fridge stopped cooling the food so i contacted Sear in regards to repairing it. They told my husband it was maybe the compressor & would be very expensive so the best thing he should do is purchase their protection warrenty to help cover the cost. The next day they sent a repair man out to look at the problem he informed us it was only the thermostat but he wouldnt have the part until December 29 which would be over 10 days we would be without a fridge. He sugguested we rent another fridge until our was repaired which i personally thought was an inconvenience. So, I took it contacted Vic's appliance repair & he came right over within an hour with the part we needed & had us up & running. In the meanwhile I contacted Sear to cancel me warranty because they claim you can but instead the employee I spoke with said they had to wait for the repair man to upload his data from his computer before they could cancel the agreement. The next day my husband called Sear again & was transfered for place to place finally beinging told that he needed to cancel the service order first which he thought happened. A few days later we received a package in the mail its the part for our fridge. I contacted Sears again & asked can I return the part I received to one of their location our simply write return to sender their answer was no. Sear claims the part needed to be picked up by the repairman or we will be charged for it. They also told me the order hadnt been cancelled. I asked again for Sears to resolve the issuse this time the service order was cancelled & I asked for a conformation number. The employee i spoke with claimed i wouldnt be charged for having the repairman come back out to pickup the parts but she said i would need to call back to cancel the warrenty. So today I contacted Sear again to cancel the warrenty and spoke with a supervior named Israsl Lopez today the new lie is I have to wait until the part is picked up before they can cancel the agreement. Sear has done nothing but lie and give me the customer a run around so they done have to repay me or cancel the agreement. On December 29 a repairman was suppose to stop by to pickup the part sent to my home between the hours of 8-12 at 11:30am Jackie from the parts department called my husband to schedule a pickup by UPS for the date of December 30. I decided to contact Sear again because the story Jackie told my husband what not at all what I had been told in any conversation I had,had when calling Sear!!! I spoke with Jackie again and she claims each department is different and at times many give customers the wrong information. So, now Im suppose to leave the package for UPS to pickup and wait until it is processed by them which many take 4-5 days and then called back again to try and cancel a warranty I have been trying to get rid of for over two weeks. Sears is a worldwide company and treats their customer like horible service!!"

"Horrible. Did not deliver Kmart staff lazy would not locate item Sears said was in store. Took 3 weeks and 5 calls to get refund. Never use them will go to Amazon in future. Horrible customer service in China!"

"Merritt Island, FL store - purchased treadmill 12/11/15 as Christmas gift. Was NOT told at purchase that we would get the floor model. My husband picked it up a few days before Christmas when he could get it home and hide it since our young daughter still believes in Santa. At pick up he was informed it was the floor model at which point he felt he had no choice but to take it... plugged in Christmas day to discover the start key is missing and it won't work. Called 12/26/15 and spoke to manager Travis... asked how we could correct this before going to the trouble of bringing it back up there. Travis promised to call back "in a few minutes" but I never received a call back. I called back almost 4 hours after the first call and he was conveniently in a meeting. He never called. Returned the item 12/27/15 spoke to manager Linda who offered to correct - comparable item... too late though. Travis should have offered instead of ignoring me. Entire purchase was a train wreck and nobody cared until it was too late. They just lost a customer.... Beware if Sears Merritt Island. Linda seemed nice and helpful. Too bad Travis ruined it before she could try to help."

"I went to the store in Houston on Shephard after viewing an ad online that said they had a punching bag and gloves bundle for 99.99 and it was available there. I showed the sales person and the manager the ad on Sears website and they told me that it was a mistake and refused to honor the ad. Very disappointed and will never shop at Sears or Sears.com which they told me was a separate entity from them."

"I can't give even a 1 star, Its worst services that we even deal with. We were getting a deal during black Friday, We call the customer that is the item is available and price that we are paying is correct, She confirmed and then we place the order. I placed the order online, after 15 days later the day we suppose to received the order, we got a email saying that Order has been canceled, the reason they gave was out of stock, As its clearly its not as we can place the order online with much higher price. I WILL NOT GOING TO SHOP AT SEARS AGAIN !!!! and worst customer services. PLEASE DON"T SHOP ONLINE and EVEN STORES.... PLEASE BEWARE and NOT SHOP, ANY DEAL THEY PROMOTE IS FAKE.THERE IS NO DEAL, ITS all FAKETHERE IS NO DEAL, ITS all FAKETHERE IS NO DEAL, ITS all FAKETHERE IS NO DEAL, ITS all FAKETHERE IS NO DEAL, ITS all FAKETHERE IS NO DEAL, ITS all FAKETHERE IS NO DEAL, ITS all FAKETHERE IS NO DEAL, ITS all FAKETHERE IS NO DEAL, ITS all FAKETHERE IS NO DEAL, ITS all FAKETHERE IS NO DEAL, ITS all FAKETHERE IS NO DEAL, ITS all FAKETHERE IS NO DEAL, ITS all FAKETHERE IS NO DEAL, ITS all FAKETHERE IS NO DEAL, ITS all FAKETHERE IS NO DEAL, ITS all FAKETHERE IS NO DEAL, ITS all FAKETHERE IS NO DEAL, ITS all FAKETHERE IS NO DEAL, ITS all FAKETHERE IS NO DEAL, ITS all FAKETHERE IS NO DEAL, ITS all FAKETHERE IS NO DEAL, ITS all FAKETHERE IS NO DEAL, ITS all FAKETHERE IS NO DEAL, ITS all FAKETHERE IS NO DEAL, ITS all FAKE"

"The sears H2 front loader is the worst machine ever! We have a contract, but you have to wait two weeks for a repair man. Then, they cannot fix it! So, another two weeks at the laundromat! And, they have to send parts to your house, so the mail comes into play! I called 10 people to complain and Mike's, from customer service, response was, "Well what do you want us to do? Move you up on the list? Everyone is waiting for service!" Do not get a sears product, and never, ever get their service contract!"

"What terrible service! They get one star only because I have to select a star rating but if I could give them zero stars I would. I ordered my son a hoverboard 2 weeks ago, I was told that I would receive this product today. However, when I look at the order status online, it shows "processing". I call Sears to find out where my product is that. The first rep told me it had already shipped and could not provide me with a tracking number and hung up on me! I called again. The second rep tells me the same thing, so I asked to speak to a supervisor. He transfers me to a "case manager" who tells me there is nothing that sears can do. She explains to me that this is not a Sears product and that I have to wait for the third party vendor to refund me my money! What third party vendor??? I did business with SEARS and SEARS took my money NOT a third party vendor. Needless to say, I am ANGRY. I paid $350 for a product that I do not have and that has not shipped to my house. This is my sons Christmas present. Sears is lousy and I will NEVER do business again with them. I hope there are others out there that will also stop doing business with a company that does not stand behind their product!
"

"I would give a negative star if I could. Horrible experience ordering on-line from Sears with in-store pick-up. Ordered on-line in the evening and received email that the store would be closing soon and order would be filled the next morning. No problem. I did not receive confirmation that order was filled. I stopped by store to check on it and they never received order. Store said they could not help me track down order. I was on my own.

Called customer service (while standing in store) and was told it would take at least 24 hours to send order to the store to fill even though they took my money immediately last night. I cancelled on-line order as I needed the item that day. I was told it would take 3-5 business days to process my refund. The Sears store had the item in stock but would not give me on-line price. I left in frustration.

Six business days later, no refund. I called and was told the cancellation was still in process due to a system glitch and it would take 24 hours to priority process and another 7 days for refund.

Unacceptable that they would have my money for 2 weeks total so I asked to speak to a supervisor who repeated the same thing. Next I asked to speak to a manager. After waiting on hold I was told he would call me back within an hour. I never received a call.

The next business day, I received an email telling my order was cancelled back on the original date and it would take 10 days for refund (completely different from what I was told on 6th day). 11 days later I had no received my refund but I received another email requesting I use Chat link to resolve issue. I did web chat and once again was told they would priority process my cancellation and then it would take 3-5 days for a refund. There was no one who could speak to me live, nor a manager that could be pulled into chat to ensure someone was on-point to process this refund. I was given a 1-800 number to call in 5 days if refund isn't processed. COMPLETELY UNACCEPTABLE. Each time I communicate with someone, they have no idea of the prior communications with me. I have to start from the beginning.

Although the ability to order on-line and pick it up in store in convenient, Sears is no where close to being in a position to offer this service. Then their customer service is horrible.

Oh I was offered a 5% discount if I wanted to try and reorder the product. REALLY? You have got to be kidding. All creditability is now down the toilet when it comes to Sears.
"

"One star is too much, it should be a negative star rating... bad customer service, their delivery call center has been sourced out to the Philippines, language and cultural barrier with call center people, I would rather pay more at Best Buy than to buy anything else at Sears... never again"

"Really really bad experience I had with Sears today... They first confirmed my order and told me to go and pick from store... I drove 15 miles to get it.. Once I reached there and asked for the delivery they told they never received my order... I called back the Sears customer service and they informed me that due to some security reasons they have hold my order.. And after some time I cleared my security issues and spoke with customer service again she told she will take look and update me and kept me for hold around 20 min and she disconnected the call. After few mins I got an email that they have cancelled my order since there is no stock for this item... I wasted around 3 hours and completely frustrated and at the end I got nothing :(.
I will never ever buy anything from Sears again.. Hate it hate it hate it"

"#sears #samsung #horriblequalitycontrol #horriblecustomerservice To put it in perspective, my brother in law still has a fully operational refrigerator that was manufactured in the1950's. As a comparison, We spent ~2 grand on a samsung fridge less than two years, and the LCD has stopped working, and now the entire fridge/freezer is not cooling at all.

We bought it at sears, and scheduled a repair through them 11/7/2015 (had to wait several weeks as the earliest appointment was 12/10/15). Long story short after waiting around literally all day on 12/10 for an appointment that was supposed to take place no later than 2:45 pm today per dispatch, it is now after 7:30 pm and the repair guy called and said he isn't coming today, that dispatch give him the wrong phone number for us (curious because Angie called him on his cell and left him her cell number around 2 today, and I left him mine around 3, and the number he called me on just now was my cell.) So he obviously had the right number. Additionally we were in contact with dispatch multiple times throughout the day and they indicated they had contacted him as well. Buyer beware."

"I've been a Sears customer for nearly 45 years. Up until this point I have always felt that they have delivered quality products and services for money spent. THAT IS, UP TO THIS POINT! I purchased a Kenmore refrigerator and have had service agreements on it as long as we've had the unit. About a month ago our ice maker stopped working. We called to arrange for a service call and it was about 1 week out. Anyway, the service guy came out and replaced the entire ice maker...so far, so good, except that it only made one batch of ice before it stopped working again. Well, my we calls the service people again but this time it's not a one week, ITS A THREE (3) WEEK WAIT!!! Following up on that, I myself called to complain about the wait. I must say that every one of the phone spice reps, with whom I spoke were polite and friendly and seemingly tried to resolve the problem. Well, for Sears, talking about resolving he problem and actually solving the problematic two entirely different issues. Nothing more then a "Sorry, but we can't do anything." I was told the only thing left that I could do was write a letter...no one else was empowered to solve the problem . In the end,the whole situation is reminiscent of the scene in Planes, Trains and Auomobiles, where Steve Martin approaches the rental car counter only to be told "Your f####d." This is the first time in all this years that I've felt cheated by Sears...and it will be the last. With the advent of Lowes and Home Depot carrying a good selection of home appliances, I will simply take my business elsewhere...permanently. All I can say, going forward is NEVER AGAIN! If I could have put "0" stars, I would have, but 1 star is the lowest. Goodbye old friend."

"I don't know what happened with Sears. They have been around for many years and provided quality merchandise and great customer support up until now. I purchased 5 dresses online in September. When they arrived 4 of them were more like scuba material and cut very small. The other dress was the same material that you would get on a Halloween costume. Horrible!!! I returned all items and they were received by Sears on 9/27/15. I have called several times wondering where my refund is and I receive the same answer each time. "They will escalate case and I should received credit in 5-7 business days". I even received an email directly from Sears back on 10/14/2015 stating they received returned items and I should receive my refund with 5-7 business days. Where is my refund it has been almost 2 months?? I will never purchase from Sears again. They have lost a customer who has purchased from them for 28 years."

"I bought a Clarisonic Mia 2 through one of Sears "preferred sellers". The usual price for this item is $ 149 and I bought it at $ 99, which seemed like a great discount. I was aware that there was an issue with counterfeit Clarisonic products. Because of this pervasive problem with fake Clarisonics being sold as real ones, there is a lot of documentation that allows you to determine whether what you got is the real deal with relative ease.

The first indication that I received a fake was that there was no matching product number on the box with the serial number that was on the Clarisonic, which is supposed to be on the box. There were unforgiveable spelling mistakes on the product description on the box as well. Things like "once those obstructio ns are removed" and "apecifically designed to work" left no doubt in my mind as to whether or not the device was authentic. The packaging didn't even look like it was supposed to, after further investigation.

When I contacted Sears I got frustrated at the difficulty of getting a real customer representative through the phone and so I used their chat service. I explained the item was counterfeit. It was very clear they wouldn't deal with that issue and so they treated it as just another item that needed to be returned.

Buyer be aware. Sears facilitates the sale of counterfeit items through their inaction. The counterfeit item is still in their marketplace being sold to unknowing buyers, with money going into the pockets of these fraudsters who profiteer from deceiving people. Here is a link to the item: http://www.sears.com/clarisonic-mia-2-sonic-skin-cleansing-system-facial/p-SPM7784716823?prdNo=17&blockNo=17&blockType=G17. As another reviewer noted as well, for some strange reason, leaving a review for the seller seemed impossible, though it looks like it should be. This seller sells all sorts of products. They seem to do particularly well selling fitbits at reduced prices. I can't say that all their merchandise is counterfeit, but the item that I know was counterfeit hasn't even been removed from the marketplace. In my opinion, Sears facilitates this sort of fraudulent transaction by turning a blind eye when counterfeit items are sold and allowing these types of sellers to continue to profit with fake merchandise.

I received all my money back without needing to return the item. Though that seems rather unusual, I'm glad I didn't have to go through the trouble of mailing the item back. I imagine a buyer is less likely or able to take their complaints further when they have been fully reimbursed. The problem is that there are most probably many folks out there who purchase items like this one and have no idea they were ripped off. To me, this being my first and last experience with Sears, it seems that Sears provides a platform for this to occur. I hope my review can help some people not be defrauded in this way."

"Terrible customer service. Multiple people at Sears couldn't provide a phone # for their distribution center - took over an hour on the phone between the automated system & 4 "representatives". Was hung up on multiple times after requesting to speak with a manager. Took the manager ~20 seconds to look up the #, but was rude & really didn't want to hear about my experience. This was for my most recent purchase of a washing machine. They didn't tell us we could have had free shipping & why didn't they give us the # of the distribution center when we purchased (they wrote the wrong # on the receipt).

Also bought a Kenmore "Elite" that broke 13 months after purchasing. Is that Elite? Still charged for the parts & couldn't offer service to the unit for 7-10 days, had to hire someone myself.

Two terrible experiences in a row - I'll be buying nothing from Sears unless they can rectify wasting my time & money as a result of purchasing from them. Would have spent more elsewhere to have a better experience. Ridiculous.

P.S. I tried to do the online chat, but that only works if you bought online. So that wasn't helpful either."