"Horrible !! Worst online purchasing experience ever, My pay pal account was overcharged then I was charged state sales tax for transaction outside of my state, STAY AWAY from sears online. I you have to talk to the customer service department that operators are off-shore , rude and un-knowledgeable."

"I Purchased a extended warranty on my lawnmower and the Screw that holds the blade was cut in half while mowing no other issues to it to the local hometown store. They said they would send it over to the warranty center keep in mind just a screw holding the Blade in was cut in half. They call us and tell us we hit something hard in our yard of St Augustine Grass and it broke the shaft and ruined the motor 370.00 dollars worth of damage. So I called in to complain and dealt with a very rude woman named NIcolette. This was her first response Brian, we're going to have a manager from our Member Experience team reach out to you going forward to get you the assistance needed. We've noted in your new case (below) that you prefer to be contacted via phone going forward. We look forward to connecting with you and helping further!

Case #: 3519176

Next Email

Morning Brian! I heard back from the Carry-In Escalations team; however, I have not been able to narrow down Paul. If you happen to know his number or the number of his department, please let me know. Our department is closing at 1:00 p.m.; however, our Carry-In Escalations team let me know they have called you at both numbers provided to discuss. I will check in with you tomorrow, on Friday. Best, Nicolette
She got very arrogant on the on the phone with and said it was all our fault and The mower worked fine till we took it in, The extended warranty covered nothing yet had a 1200.00 coverage policy and they would not cover it. I have called over and over and told I am a liar and that it is all our fault and there was nothing they would do. I was told they would give me my money back paid on the order and it was 168.00 I know not much but it is the principal and they backed out on that. So I have a friend that owns a Auto Shop that used craftsman tools and he is returning all 26000.00 worth and a friend who was installling windows with sears and she will be canceling the install. So was this really worth it we should have fixed the lawn mower and or refunded my money and all would have been good. Now the word of mouth has cost you 26000.00 and also 17000.00 window job all over 168.00 and extended warranty of 38.97...This will all be posted to every website I can find to make it know of your poor customer service and the ability not to salvage a customer service that is so poor you will continue to loose more customers as i live in a small town and will be putting this in the local paper as well.."

"My disabled wife is moving to her son's home taking the washer and dryer. Went to Sears to look @ washers & dryers. In their clearance section they had a Kenmore 400 series triple action washer marked down twice from $569 to $189. Salesman said it had been returned by the buyer and was in "Like New' condition. He said there was a manufacturer's warranty for one year. Went home and picked up our trailer. Went back (20 mi. each way X4) picked up the washer. Removed the old washer she was taking . Installed and leveled the washer. pushed the button to start - NOTHING. Tried to call the store - NO ANSWER. Got on line to call Sears - Got a woman in the Philippines. Asked for a US rep. Waiter 12-15 min. Woman came on and I told her about the situation. She transferred me to a repair rep. Told her what was not happening. She said to pull the unit out to get a serial #. I told her the unit had filled 3/4 full on Extra Small load setting. She said the problem was the water pump and the motherboard but, wasn't sure - A tech. would have to be scheduled. She said she was sending a water pump and a motherboard to me and they would arrive in 4-7 days but a tech. would not come to install the parts till Aug. 14th!!! Over 2 weeks! I asked to speak to her supervisor. She hung up on me. I called again. The next person - Same story but, I told her the water pump was OK and they didn't need to send one - Too late - They had parts in the system and they were on their way. Called the store again - Still could not get the store to answer. Drove to the store. Salesman called the Lead sales woman to come there. She said she had a # for the man who schedules Service Calls. Tried the # before I left the store. NO GOOD! Went looking for her. She was in HR and on the phone. Told her the # was NG. I said I wanted to speak to the manager - She said I couldn't - I asked "Why?" She said he was in Hawaii on vacation! Said I wanted to speak to the Asst. Mgr. - She said he was gone for the day! She went into another room and I heard her call for security! I left the store. Went home called to get the address and phone # for accounting - I had been @ this now for 5 hrs. I told the woman I not only wanted my $$ back and compensation for 5 hrs. plus gas or I would sue . She refused to give me the # or address and hung up! Took the washer back to Sears. Told the salesman I wanted a refund and the washer needed to be unloaded from the trailer. Three big boys and a Security Guard came out to watch me untie the washer. Went in and finally got my refund. Walked out and to my car W/ the Mall Security setting behind me waiting for me to leave. What a travesty I endured over a washer they never tried out and just wanted to pawn it off on someone to have fixed. Wonder how many people bought the thing and returned it before me. Don't deal W/ Sears - They are owned by a corp. that simply does not care for their customers. Sears is being milked by K-Mart and so is K-Mart by Executives in this corp. = The Detroit connection, if you know what I mean. "

"I purchased an entire house full of appliances from Sears last year. Over $3,000 worth of products. I have had multiple issues with both my account and products. The dishwasher I received was so terrible that I got a refund and shopped with a different company. My Sears account was hacked, whereby Sears added an unknown person from Mississippi to my new credit card and ShopYourWay membership (plus, Sears scheduled delivery of a dishwasher to that person in MI by mistake---several times--after I reported the problem multiple times)!! Unacceptable.

Now this week, I have had to schedule maintenance on my Kenmore refrigerator, because both the cooling element AND the water filtration light have never worked properly. The technician ordered parts, and will be replacing both the circuit board and the control panel for me tomorrow. As a result of the refrigerator controls being damaged, I have had to replace the water filter cartridge EVERY TWO MONTHS for the past year! The Kenmore brand filters (which I spent $83.90 on in November 2014) each state on the box that the cartridge is designed to last for AT LEAST 6 MONTHS' use. I am currently using the FOURTH water filter in this unit--and the fridge is not even one year old!! It is a ridiculous situation, and after I spent OVER AN HOUR on the phone with Sears today (being transferred to at least 7 people in the wrong departments, plus being hung up on once) the matter is not resolved. The Sears supervisor Guillermo whom I finally spoke with in Escalations stated that no one in Sears is able to provide any sort of refund for the filters. I was told that my only options are (a) a $75 credit--which does not even equal the cost I paid for the filters--to shop with Sears for other items, (b) a whopping 10% discount on a future Sears purchase--whereas I would have to order nearly $1k before it equals the amount I paid on filters--or (c) contacting Sears Corporate through the mail. Understandably, I am not satisfied with any of these options. My request is for a FULL REFUND. Considering all of the issues I have had dealing with Sears over the past year, I do not trust or desire a further relationship. I had to cancel my Sears credit due to identity theft which their actions supported. The 1+ HOUR phone call today with them is unfortunately typical in my history of communications, and something that for various reasons has repeated nearly monthly for the past year.

I feel that the company is taking advantage of me--a customer who chose to outfit her entire first home with Sears appliances. I do not feel that I have been treated fairly: Sears as a company has refused to stand behind its product and/or customer.
"

"We have owned this mower (Craftsman 24HP 54" Complete Start Turn Tight® Garden Tractor) just over a year. Within the first 2 months of ownership the complete start electronics broke it took Sears repair over a month to replace. Most recently (a year later) a weld broke on the mower deck that the deck supports bolt on to. I called the repair service and told them EXACTLY what was wrong and that it will need a new deck. They told me that the earliest they could get a tech onsite was a month later. A month had passed I took the day off work for the repair, the tech shows up but without the deck. He looks at the broken mower and deck and confirms that the deck needs replaced (same thing I told them). Here I sit 5 weeks into the service call reading an email from Sears stating that they don't have the part and are looking to find it with alternative distributors but the only reason I got this email was because I had to email them to find out where the part was because it had not arrived yet and a tech is supposed to be coming next weekend. I am certain that by the time this mower is repaired it will be over 2 months. I will never make another major purchase at Sears for the rest of my life nor will I recommend them to anyone else."

"Thanks for another rip off, Sears. Yesterday, we went to Sears Red Tag event, where in the store it was posted, Take an additional 40% off all red tagged items. So, I found three pairs of shoes I really liked, they all had red tags on them, but when I got up to pay for them, the cashier says the red tag deals dont apply to shoes. Hunh? I read the sign again. Nope, no mention of shoes not being included. The tags were definitely red. Hmmmm. So, are you thinking that I would not care and pay full price for shoes that you assured me would be 40% off? No. I dont think so. Thanks for wasting my time, though. "

"This is the worst service Ive ever received. I order an item on June 4th. Was supposed to be delivered on the 8th. It took them two weeks to figure out that my order never left the warehouse. They has to refund my order with no explanation as to why the order didnt get shipped. It is not he 24th of July and Im still waiting for my refund. Every time I called I always get the same answer .. Im sorry this is happening please let me send this to escalations, give us 24-48 hours until you receive an e-mail. I wait.... Than nothing... I call back and get the same line. All I want is my money back for the item they never shipped. I will NEVER shop at sears again... Regardless if it is online or in store . WORST service ever.... "

"Wow - how this company is still in business is just beyond me. I bought a new Craftsman tractor this spring, and since then I've been trying to buy accessories. They have no compatibility charts so you have to guess if a part will fit or not fit. So I bought a mulching plug and of course I guessed wrong and got the wrong part. I just spent an hour on the phone getting tossed around because nobody at sears customer service could FIND my order! Apparently, each department is independent of the other departments so there is no one database that all departments are connected to. How on earth is a major company like Sears so utterly lacking in technology?? I just can't comprehend how this happens in this day and age of technology. I just continue to sit here and shake my head in disbelief.
So it gets better...now they tell me that they only sell the mulch plug I need in a kit along with the blades. I of course already bought the blades, since nobody at the Sears store told me that I need to buy the full kit, and not just the blades. So I call Sears customer service - I'm looking at the mulch kit online, my question is - will it fit my tractor and give her the model #? The lady says "I'm sorry that part doesn't exist"!! Really - so I give her the part number and magically she finds it...beyond incompetent. So I ask again, "Will this fit my tractor". The answer I get...."well I think so". They don't even know what parts fit which model numbers.
I wish I had done more research on Sears before buying the tractor. I have a feeling it will be out on the front lawn for sale by next spring and I'll go buy a John Deere!"

"I'm SO shocked this company is still up and running. I wish so badly I would have read some reviews before purchasing products. I have had nothing but problems with Sears. I could not be more disgusted with how this company is run. I recently bought a new fridge, washer, and dryer from Sears. One month later my fridge is turning itself on and off. I have called over 15 times to try and resolve this issue. Every single time I'm either lied to, passed over, or ignored. One lady suggested we buy a compact fridge from Sears to resolve our problem. Is that how they solve problems by requesting customers to purchase more insufficient products from their store? Unbelievable! Currently, I'm waiting over a week and a half to get my refrigerator fixed. All of my frozen and refrigerated food is now garbage. Not to mention the water on the floor from everything defrosting. The last person I talked to told me that a technician would be here today, Wednesday, in the morning and would call me last night to tell me when they are coming. Well, it's currently 12:11PM and I never received a call last night telling me what time they would be here. I will not be here in a few hours and will most likely have to wait another week and half to get our fridge fixed. We are hosting a big graduation party this Saturday and are screwed because of their staff and company. I could not be more unhappy and dissatisfied. "

"what do you do even when edward lambert doest respond

no one cares about your problem ...so disappointed with sears"

"Was the worst service I ever had, never could get a stright answer no one could tell u about your order or were it was, said it would be delivered by the first and never was delivered, a wek later. even said I didn't even exist could not even find my order. Bad service I will never shop there again and will tell others about the bad bussniss."

"All I can say is Wow! This was an experience I would not wish on anyone. Honestly, I don't feel like writing a book. Here are the highlights. Worst experience I have ever had in my life. The quickest service I received was when Sears took my money for an item I never received. Took 3 weeks to receive this Fathers Day present which never arrived. The shipping number is bogus. Sears claims they have a shipping number with OTH shipping (Over The Horizon). I don't believe it exists. There is no way to reach OTH and the shipping number cannot be referenced anywhere in the world. I received an email stating my order was in ship status. Then I received an email stating the item was in shipped status. Interesting enough, my home office window is directly next to my front door. When they attempted to tell me the item arrived at my front door I explained to them that no one could get to my front door without me seeing them. They back pedaled and danced around. They also told me they could not refund me because they had to talk to "the 3rd party vendor first and promised to contact me in 24 hours. Another lie. It was 3 days before I contact them; only because they never contacted me. And do not believe that you will ever speak to someone in the US; because once you call the US number it immediately gives to beeps relative to dial buttons on a phone. This is to ship you over to their "International Facility". When I asked them if I was speaking to someone in India, they would not tell me. Again, more deceit. I told them to stop contacting the vendor for shipment. I wanted my money back. They assured me that I would get my money back (you guessed it) once the "third party vendor" was contacted. 3 more days went by. I called back again. And again, they are trying to reach the third party vendor to process my order. I again TELL them I don't care about the Father's Day gift that no longer exists. I want my money back. More deceit. Thank goodness for paypal. I contacted paypal and was able to get my money back. Bottom line - they lie, they are not in the US,they have zero customer service skills, they don't listen to your request, they are not trustworthy and they are the worst company in the world to deal with. My apologies for the book. However, when you have been scammed, you want everyone to understand your experience. STAY THE HECK AWAY FROM SEARS!!!!!!"

"Bad service. Don't use free shipping. Waited on package for a week. Had a tough time communicating with both Sears and the freight company they use for free shipping. Shipping company didn't answer phone right away. Tracking with free shipping company was harder than FedEx or ups."

"Worst company ever!!! Worst customer service. I bought a tent for $200 it came with a huge hole in the bottom with a pole through it. As soon as it was delivered I called them. Was on the phone for 3 hrs to be told it would be a week before it is picked up and then two weeks before they are able to look at it and tell me why it was damaged. Then after that they will issue me a refund at 3 to 4 weeks. All I wanted was an even exchange but they said if I wanted another one they would have to charge me twice! On top of this it took me calling 4 times because they hung up on me 3 times when trying to transfer me to a manager. Then the last manager I talked to Yohan mocked me. Never again will I shop here. 7/3/15"

"I have placed 3 orders from Sears.com in the last 30 days and had issues with all 3. First order - was "in stock" but the next day they cancelled it because it was no longer in stock. I could buy from another vendor through their site. But the price doubled. It was a set of 4 coffee cups, so it was still a fair price. But I only got one cup. And after 3 weeks I finally get a response that there was a mistake and it was supposed to be for only one cup. Not gonna honor their advertised item. And today it is still on the website as a Set of 4. The second order was glass measuring cups. They arrived poorly packaged and in tiny pieces. When I pulled out of the shipping box they left glass all over my sofa cushions. Do you know how easy it is to get tiny pieces of glass out of furniture???? That vendor did send a return shipping label and refunded my costs. But it was frustrating. The third package was from Sears themselves. The items worked well...but the shipping package was horrible. There was no fill inside the box, just the batteries that I ordered. The shipping box was crushed and I wasn't sure we should plug the batteries in because I didn't know if they sustained any damage. I will not buy from Sears.com again. 3 strikes and you are out!"