"I am writing this even though you do NOT care but you have officially lost me as a loyal Sears patron...
I wrote to you a few weeks back regarding my brand new Two Hundred and Fifty Dollar Sears Craftsman Gas Weed Trimmer.
I had issues from the get go with it trying to replace the hassle free head to a bigger one. Sears did NOT come through for me, but the company Desert Excursion did! Now after only 5 uses I have major mechanical problems with it. I am not the original purchaser. A friend who was staying with me for a few weeks as a guest in my house from out of this country bought it for me and I do not, did not know what number he used to purchase the machine. I had gone into the Sears Brookdale Minnesota service center drop off and explained that (even called two or three days prior to and talked to one of the associates about my situation.)
I still was met with resistance, being told that I would have to pay for repairs. I politely asked why this was such a major topic and why we couldn't find out more information from the serial number or the DOM sticker on the bottom of the machine which states the machine was manufactured in January of Two Thousand and Thirteen making the machine SEVEN months old! The conversation spiraled downward from there to the point where the TWO representatives "helping" me called security on me and refused to take my trimmer in. I PLEADED with them to communicate with me because I was asking questions and wasn't being rude, but when they got rude I had only reciprocated their demeanor back to them! They ended up cancelling the call to security when I was sincerely asking them or trying to tell them I am only legitimately asking them a question. What kind of people in their position act like that, it's bad enough they probably get a lot of angry people who spend a lot of money on their machines purchased from Sears and need service?!?! I had to go into the store itself (separate from the service center drop off) and get an acting manager just to show that I was not the antagonist here. I even asked the SECOND associate watching all this if she was going to intervene since it was her whom I spoke with a few days prior and her reply was "I don't want to help you" Well since that's the case I'm only writing this email to inform you of my next actions...
When I get my gas trimmer back from the service center, regardless of the outcome you have lost me as a customer who has spent over FOUR THOUSAND in the past FOUR years on Sears Craftsman products (I should attach a pic showing all my tools/yard equipment to prove this) I will no longer regard Sears as a store to tell my friends to check out when they're looking for something, I will no longer look for parts there. I know you don't care nor will respond to this email but I want to make sure you know why. This purchase/gift has turned into the one of the most egregious displays for lack of customer service I will no longer allow myself to get angry about being a patron of yours!
Joe Tadros
PS WHAT IS THE MATTER WITH HOW HARD YOU MAKE IT TO SUBMIT A COMPLAINT?!??!?!"

"I ordered a stroller on the 3rd of July and was givin the expected delivery date of July 10th. They sent me an email saying the package had shipped and a tracking number. The tracking page did not say anything the entire 7 days. I figured it was just a wierd problem and that when the package arrived that the page would show everything (I've had a couple of these, so no big deal). The package never showed and I emailed customer service. I did not receive a response that day or the next. Finally I recieved a call and was told that they had never shipped my package and that the item I had bought was out of stock! You would think that there would have been something telling me this when I placed the order. I was told I needed to pick a different color and then it would be finally be shipped. I will not be buying from them again."

"I bought a Imusa 4-cup coffee maker in June 2013 from Sears.com. The product is absolutely defective and unusable. The handle is cheaply designed and structured, and is extremely small, almost detached from the pot body, and the lid cannot close with a right angle. I really don't know how could Sears sell this kind of product to the public. The coffee pot will be steam hot while cooking, if with that kind of cheap fragile handle, it could be terribly dangerous in holding. The Sears may face serious lawsuit if they keep selling this product to the customers.

I sent the email to request for returning the merchandise, they asked me the reason and I explained to them, and eventually they said they would send a paid label for RMA. By this time I found out it is MarketPlace co. that sold this product to me through Sears.com. But, the real problem came by now, 11 days have passed, even up to today (July 8), nothing happened, I received nothing from them. Then I emailed to both of them, to Marketplace, there was no answer, then emailed to Sears, the answer was that I need to wait.

I have waited 11 days already just for a return label and they still want me to wait. This is Sears.com, what can I say? They are very slow and irresponsible. Sears.com sucks!

Consumers,this is my suggestion:

Never buy anything from Sears.com.
Never buy any product distributed from Marketplace.
Never, never, never buy any IMUSA cheap houseware product. "

"Don't ever, EVER buy from sears.com! It was the worst buying experience of my life. I purchased a ring, and it was not at all good quality, so I shipped it back to the returns address the packing slip provided me. It has now been 3 weeks since it was supposed to arrive, and no one seems to know where it is. I spoke to multiple customer reps over the course of a week, and none of them spoke English as their first language. I emailed twice, and both times they said "Good Afternoon" when it was 5 in the morning, and it sounded like a automated response- it didn't answer a single question I asked in my email (I asked someone, who told me actual people respond to emails, so they must just be stupid). I was informed that they have a SECOND VENDOR they ship the small returns items to, and that that vendor constantly gets behind in processing their returns. I told a rep I wanted to speak to a supervisor- THERE ARE NO DIRECT LINES TO ANYONE ABOVE THE CUSTOMER REPS, so it's a huge struggle moving up the chain of command to get answers- and he said "k" rudely and transferred me over. The supervisor was nice at least, but she had no answers except saying that they need to check the other vendor, and that hopefully that vendor will contact me within a week or so...are you serious? How this company is even still in business blows my mind. Somewhere, I have a ring I spent $60 on, either stolen or lost, that I'm not being refunded for due to their stupidity. This is something I need to take up the chain of command, but can I? No, I can't, because the supervisor won't transfer the call up. So basically, if you need to return something, don't expect it to go smoothly. Expect your money to get lost. I'd suggest donating that money to charity before ever buying from Sears."

"my experience HORRIBLE. i placed an order on for a supplement thru Sears.com (marketplace). When I tried to track the order, the screen said that i had "no online orders'. I sent emails to Sears and got a form response to track the order online! A week has gone by and no order. Called the number on the form. It is a 3rd world country call center where they can not go off script. Finally a 'supervisor' told me the item would ship in July and arrive July 16th. The order was placed on June 21. I told them this was unacceptable. They told me I could call the vender,Herbspro directly. I did, three times. Another horrible 3rd world call center. This nonsenee goes on and on. Finally, I did what I should have done in the first place, I ordered from Amazon."

"Sears guilty of Price Gouging! I recently registered online for my baby shower, I had picked out a really beautiful crib and soon realized it was getting sold out everywhere. Well apparently Sears realized it too and they were the only ones left with the item in stock so what do they do jack the price up to double what competitors were selling it for! Item was $299 plus free shipping at Walmart, Amazon, Overstock, BabiesRus but nope sears wants $561.71 plus you pay shipping. So all I have to say is Sears you lost my business, Price Gouging may not be illegal but its definitely shady. I really bummed that I just bought two AC's with them too, nope not getting me next time. Sears who? I'll be going to Home Depot and Lowes for house needs thank you very much. Sears family friendly, yeah right!"

"I'm sure as you can tell , I am extremely upset with Sears so -called customer service, even though the agents whom I have spoken to were very nice and tried their best to assist me, my anger is not with them, one of the agents spoke to her supervisor and explained my situation, the supervisor would not lift the shipping restriction:
I placed an order , through Mygofer.com, not aware of Sears policy of needing a signature, UPS left notice , I called them to try to make arrangements to pick up my items @one of their locations but Sears had a shipping restriction so UPS could not do anything.
all of this could have been avoided, all because Sears would not lift the shipping restriction in

order for me to make ANY other arrangements to get my items, I was more than willing to

go to a UPS location not too far from where I live and pick them up, I could not even make

arrangements to have the items sent to my job where I could sign for them , I had clearly explained

ALL 4 TIMES THAT I CALLED, I HAVE NO ONE TO SIGN FOR ME, I work, and for safety reasons

I did not want my pkg out in the open, all because you did not want to lift the stupid shipping restriction

so not only will I not get my items, I will have to wait for the 3rd delivery attempt then the cancellation, then

5-6 days to get refunded UNBELIEVABLE!!!!!!!!!!!!! Like I said before , ;No wonder Sears is going out of business
SEARS is totally the blame for this.

apologies for the inconvienience means ABSOLUTELY NOTHING , ALL I CAN SAY IS

TOO BAD I COULD NOT GIVE A RATING LOWER THAN ZERO AND AT THIS POINT !! ZERO IS TOO

HIGH OF A RATING."

"Sears service is really lacking in customer service! No appointments for weeks even for refrigerators! Sear service is the worst I've ever seen. I will no longer shop nor buy sear related items. I am finally having my refrigerator fixed today, after a cancelled appointment by their technician, even though I called sears one hour prior to the appointment window to say I was home and would be home all day. They still managed to blame me for not answering my phone, however I did call them back immediately but the technician went home early. So, sitting here the second time waiting for FOUR HOURS for the technician to arrive with thirty minutes remaining. He said the fix will take THREE HOURS...another day wasted because of sears!,, "

"I bought trousers online that unfortunately don't fit and therefore I wanted to return them. When I entered my email address and order number the system said it did not recognise them so must be wrong yet I can track the order with EXACTLY the same information. You cannot return things and you go around in circles trying to even when you email for help they simply send you the same link which again does not recognise the email and order number used. DO NOT USE THEM."

"I shopped on sears.com for my grandma and her card declined for the order. They ran what they felt they could fit on the card and within 12 hours I called to cancel. They hadn't even shipped the products out and still wouldn't cancel the order so they could make a quick buck off the shipping. I strongly advise everyone to stay off there site and do not use there credit cards. "

"I bought an elliptical, had it delivered to my home and paid extra for assembly. I used it for 10 minutes and the leg started falling off. Apparently they forgot a couple pieces!

Sears will not come back to fix what was assembled incorrectly. The guys assembling it did not mention they did not have all the parts. Apparently I have to either call Nordic Track and hope they will send me parts or return it to Sears minus the non refundable delivery fee that paid the people who broke it in the first place.

Their customer service is horrible. Valerie hung up on me. Abel (online) said that I would have to contact the store and his department is only for online support. The 100 or so we saved instead of buying it elsewhere we will now pay triple that to return it and get something that actually works. "

"Returned a gas weed trimmer for service. My original item was replaced with another used unit that was locked up and leaking fluids. I didn't get the original unit back that I had purchased. Several hours of phone tag and emails. Everyone I talked to said that the issue wasn't their department and they were sorry and had to transfer me to someone else over and over and over. Even the store hung up on me while a customer service representative was with me on a 3 way call. "

"Will never order from Sears.com again! I placed an order on May 19th for Skylanders Spyro starter pack for the Wii for my son who saved up his money to buy it. Since it was 1/2 the cost as other places and I could use my sears rewards I thought it was a great deal. All I got was a big headache! When almost a week had passed and I did not get a shipping confirmation email or a tracking number I did an online chat with sears. I was told it would take 5-7 business days to figure it out. Since that was unacceptable to me, I called the next day and was told they could not find it in their warehouse so it was being shipped from a store and they were just waiting for the courier to pick it up (an out and out lie!). 3 days later with no confirmation email or tracking number I called again. This time they contacted the store and was told it was ready for shipping (again another lie). Today I called and was told they would request a refund for a "missing item". I asked if it was really missing or just not shipped. He said it was no longer available. If I hadn't called I would still be waiting for it. Not only do I have to wait for refund approval but now I have to pay twice as much for the item. If they hadn't told me it was in stock and shipping, I could have bought it for $10 more instead of $30! now the store I would have got it from no longer has it!"

"We bought a range/stove from Sears and the control panel has fallen off twice in the last two years. We have been waiting now for 4-5 weeks for it to be serviced. Trying calling Sears and what a nightmare--get transferred from one person to another and back to the original person who transfers you to someone else. I will never purchase anything from Sears again."

"I had a terrible experience years back with sears, but decided to give them a second chance. Big mistake!!! Microwave was delivered broken. Dryer installation isn't finished and dealing with their (outsourced) customer service is an absolute nightmare!!! Each person I speak with gives me a different answer. Save yourself the headache and go elsewhere."