"I am so infuriated and dissatisfied with my Sears.com experience. I purchased a red Mini Netbook-7 inch 2GB WIFI, Android 2.2 from Sears.com, on December 7, 2013. I purchased it for my grandmother for Christmas(who lives in across the country from me) and the netbook does not work. There was also no package slip in the box or return information (which is required for returns). I have tried calling Sears.com, who will not help me because I, unknowingly, went through a third party- CircuitStar. I tried calling the phone number given to me by the Sears.com representative multiple times to get only an answering machine. And the “return policy” that I did not see when I purchased is FIFTEEN DAYS! Now, I am out of my money and my grandmother has a nonworking product. How is this even legal???? I will be sure to tell everyone I know NOT to buy anything from Sears.com or from this fraudulent company, CircuitStar. Unbelievable."

"WARNING! DO NOT ORDER FROM SEARS.COM. WORST EXPERIENCE I HAVE EVER HAD!! USELESS CUSTOMER SERVICE!"

"They took my order, then canceled the order 3 days later - yes they have the correct email address on my account - STILL have not sent me email about 5 days later, I had to find out in my account when I tried to get shipping status.

Called, talked to a supervisor, their call center is in India with very poor phone reception and hard to hear not to mention language issues. Assured me he'd reverse the charge, send me an email right away indicating such and escalate the issue.

The out of stock item was still available for purchase on their website but his so called real time tool said it was not - 3 days after we both knew it was out of stock! Unacceptable website inventory control.

To boot, I STILL have not received ANY emails from them indicating the cancellation of the order, or anything at all from the supervisor I talked to! 3 days later!

I called my bank and told them what was going on, they were in total agreement that Sears should not have fully charged my card and accepted payment for an item that they did not ship. But they did! The bank reversed the charges right away.

Do not do business with Sears. "

"I would NEVER recommend this site for a purchase. I placed an order on Dec 6 for a lawn sweeper ans received e- mail promising del by Dec 13. The product was not given to a third party shipper until Dec 12 and now I learn that it will not reach my home until after Christmas!!! Unbelievable!! This info finally gleaned after multiple calls over the last 2 weeks. By the way did I mention there was no delay in processing the $400 payment? DO NOT BUY from this website. I have purchased many things online and have never had such a negative experience. Sears.com is the Pits!"

"Even the web description is difference from the order, they won't take the responsibility for it. I had bought things in most of the web but sears is the worst one "

"I purchased a gas range yesterday from the Austin, TX Sears store and was told that the item would be delivered next day (today). They called with a delivery tome window between 1:30 pm and 3:30pm. No one showed up by 4 pm so I contacted the delivery customer service phone number. I was told be the customer service representative that she did not know where the delivery men were and was not able to reach them. She told me that she would have them give me a call to give me an updated delivery time. No one called, but they showed up at 6 pm.

When they finally showed up, they delivery men did not know how to install the range, and did not have the proper equipment to install it. They dropped the range off and told us that a manager would be by to finish the installation. I have contacted their customer service line to speak to someone and have been left on hold for 20 minutes at a time, and have called back and have been put back on hold. I have contacted the store with the same result. "The store manager is busy assisting other customers." I have contacted the Sears complaints department and have been told that they can not file a complaint as they do not have my information as the installation has not been completed. I have attempted to contact Sears multiple times throughout the day to resolve this issue and have run into dead end after dead end. It is now 7pm and no one has called or come back to install the range and it is still sitting in the mild of our living room and the gas on our old range was disconnected by the delivery men.

I am very disappointed to say the least. I was contacted by the customer service center at 8pm and they have told me that no one is able to install the item I purchased until "sometime tomorrow". I have filed a complaint with the BBB. If someone does not come out and install this by tomorrow morning, I will be contacting my credit card company as this is not what I paid for."

"Sears HR Dept. needs to visit The Woodlands, Tx Store and re-train their employees in Customer Service! Today We purchased another Refrigerator and returned the one previously bought from Sears. Again... no response from the Service Dept (7 phone calls made, non returned) concerning packing left under the Refrigerator as well as not being balanced when delivered. We also purchased a 5 year extended warranty based on lies from our Salesman.I can only imagine the drama if and when we needed service! Great Product, we loved the Kenmore Elite, however, I refuse to do business where Customers have no value. Could this be the reason for their "bottom line"? No more Sears for us."

"I normally do not do this but I felt compelled to open an account and report this where ever possible. This will be my last purchase with Sears. Very unorganized and lies to customers. From the search online looks like I am not the only one.

Ordered a fridge, washer, dryer and dishwasher October 16 for scheduled delivery November 2nd. Was informed on November 1st, the day before delivery that it would be postponed until November 8th because the washer was not available. After 3 different calls with support I told them I could not wait to receive the refrigerator. I'd already gone a week without one. Refrigerator was scheduled to come earlier, November 4th. I called the next day since I did not receive a delivery window and was told I would have to wait until the 8th again. Customer service did not update my order.
Come November 4th I call and they said they forgot to put the fridge on the truck. So here comes November 8th, my window is 4:30-6:30 and the delivery truck did not show up until 10 PM! The cherry on top.....they were missing 2 parts for the washer/dryer.

I was told someone would call me within 24 hours to "expedite" the order and no one ever called. I had plans to make a couple more big purchases with Sears in the next few months but no more. Run as fast as you can."

"Sears blue crew is simply awful. This is the second appointment today that I have made and no one decided to show up. My initial appt was for Wednesday and I took off from work to be there and no one showed up. I talked to managers who promised my that I was on the schedule and some one would come but then I get a call at 5:45 saying no one was going to come. Needless to say I was extremely disappointed especially since I had to take off to be there ! I then made a second appointment and I was promised by a manager that I was going to be first person on Saturday and guess what no one showed up again. This is a product under warranty and given that its only 6 months old, it should not be flaking out to begin with. At least given that I am making an appt to fix a faulty appliance that should have been fine, the least you could do is actually have someone show up to fix the damned appliance! Sears you are simply awful. I will not deal with you if my life depended on it. You should be ashamed of the way you treat customers. I am seriously considering taking this issue to court for denial of service. I am due warranty repairs and I am being denied. Such careless attitude needs to be addressed with legal ramifications. "

"Be aware of this product sold at Sears:
Kenmore 790 (electric range):

I heated up the oven to 350 degrees. I've opened the door, placed the dish inside.
Upon closing the door I heard extremely loud noise with shattered glass falling down all
over the floor and my feet. I couldn't believe it. The front outer glass window on the oven had exploded; shattered glass was everywhere. I didn't slam the door, I didn't kick it, I simply closed it like with any other time.

I've spend another 2 hours (approx) cleaning the glass from the inside of the door (tiny glass
pieces just kept coming out on the floor as I was cleaning (so frustrating). I worried about my 3 year old daughter picking up one of those pieces (putting it in her mouth or something in that regard, referring to danger aspect.

As I logged on to my computer, I've learned that this has happened numerous times to consumers
around United States. Kenmore Model 790 (Electric Range) has even made the news due this issue
Please see here: http://www.wpri.com/news/local/glass-oven-doors-suddenly-shattering

There are numerous complaints regarding the same issue and the same model here as well (6 pages of negative consumer reviews):

http://www.selectsmart.com/DISCUSS/read.php?34,601635,page=1

My oven was purchased in 2009. Throughout my entire life, I've had other ovens, and I never heard about front glass just shattering.
This is obviously a manufactures defect (based on the number of reported identical issues, news report; glass was installed improperly, stress being placed on the glass while heat expands it).

I called Sears, but the representative was not too helpful. I was quoted $75 for Sears technician to come look at it. Why would I even pay them $75 for someone to tell me that in fact the glass on the door needs to be replaced.

I'm very disappointed because I'm anticipating another $150 some for labor and $50 for glass.

I'm very disappointed with Sears and Kenmore brand that they are selling product like that, and won't cover this expense. I would understand warranty costs when a heating element goes out, or knob wears out, but not the outer body of the range.

My case number with Sears is: 180-74-26"

"I decided to go to my local Sears to buy a washer, dryer, and lawnmower because they were having a sale. My Sears tend to be very quiet and not populated at all. I went to get the washer and dryer first. The representative with busy with another customer, so the representative of the tv section decided to help out. He did his best with the lack of knowledge he had (thank goodness we did research on the merchandise already). Now the part that astounds me is that we were unable to purchase items. I wanted to buy the washer, dryer, and lawn mower all in one and have it delivered. Why couldn't I buy it? Because their computers could not order it on the Sears.com. Therefore, I was told to go home and purchase at home. Let me get this straight.... I go to the store to be turned around to purchase on the internet by myself? Then I guess I will NEVER do my shopping at the store. Welcome Amazon!

Once the delivery guys came and installed my washer and dryer, they were far fetched from professional installers. They had no clue how to install my machine! The only thing they got right was installing the washer's tubes. And I guess I give them credit for delivering pretty well to the proper location.... Now for the big issue at hand. The dryer felt a little bit off...I kept feeling shocks from it and so did my baby! Even though he is not in direct contact with it, he can feel it from me. Now that's dangerous! I unplugged the machine and called a professional. What did they find? They found out that the guy who installed my dryer, improperly connected the plug wires, so the ground wire was not connected in the proper area. Thus, generating a field of energy around my machine, which can damage the machine and myself too! If my baby came in contact with it, I have no clue what would happen. This is far from professional and instead dangerous! The delivery guy didn't even look at my purchases or the work order! He knew NOTHING!! I think Sears need to reexamine the people they hire or train them better. But then I guess it doesn't help when their whole business is going up in flames. I am very disappointed and will not shop with Sears again."

"I disputed a software purchase from Sears Marketplace seller, EWPLUSOFT, when the shipped item didn't match the description on Sears Marketplace, AND when I made at least a dozen attempts to resolve the matter with the seller.

I called the 1-800 number for the Sears Marketplace, sent an e-mail to a Sears representative listed on one of the complaint websites, opened a case with their blue ribbon department at their corporate headquarters, contacted Microsoft about the licensing issues described below, and even filed a complaint with the Better Business Bureau. However, Sears offered no remedy for my purchase of a Microsoft Office Professional 2010 from their marketplace seller (citing their no return policy for the Sears Marketplace).

Sears consistently stood up for their seller throughout this dispute process, and even prevented me from posting feedback on their website warning other potential buyers to be careful with their purchases from this seller.

Here is the essence of my complaint with this purchase, EWPLUSOFT, and Sears Marketplace:

- The description on Sears Marketplace was for a disc with the "Microsoft Office 2010 Professional Retail Full Version." The advertisement didn't explicitly state valid license code but this is in fact an obvious requirement of this transaction.

- The seller shipped me a disc with Microsoft Professional Office Plus 2010 rather than the retail version of the Microsoft Office Professional 2010. The Pro Plus version is a volume licensed product that is only sold in volume to businesses or academic institutions that have an agreement with Microsoft. An employee of these businesses and institutions can then purchase a copy of Pro Plus through the Home Use Program. However, a retail buyer CANNOT legitimately acquire this software through consumer retailers (including Sears Marketplace sellers). Why is this seller shipping a volume licensing product to end consumers?

- The plastic container with the Microsoft Office Professional Plus 2010 was obviously opened (presumably to remove the original product key). The seal across the two sides of the plastic case was detached on one side so the seal wouldn't break when the plastic case was opened. I couldn't even get the seal to affix to the one side after applying ample pressure on the seal. Why would the seal not stick to only one side if this is a legitimate retail version of Microsoft Office?

- The product key in the plastic case was invalid. Microsoft stated that the product key could only be activated by a software developer with a current developer's subscription with Microsoft. Why would a consumer encounter this issue with a legitimate retail copy of Microsoft Office?

- The seller repeatedly wanted to substitute a download for the retail disc version, and to replace the product key with another product key from an unknown origin where they "had to pay extra for the license code." This license wasn’t authenticated by a Microsoft product key label and was simply provided in an e-mail. Why would a legitimate seller need to pay extra for a valid product key if they are indeed selling legitimate copies of Microsoft Office?

- The seller indicated that the Microsoft Office download didn't require a Microsoft Office product key. I purchased more than a dozen different software packages from Microsoft, and Microsoft in every instance required a license code to load and use their software. Why would Microsoft allow a merchant to sell copies of Microsoft Office 2010 without a authentic product keys?

- The language on the slip with the product key was primarily in a far eastern language (presumably in Chinese) rather than in English. I found exact matches for layout and content of this slip on websites showing pirated and fraudulent software. Why would the slip with the product key primarily be in a far eastern language when I was buying the retail version of the software in the United States?

I honestly thought that the Sears name meant something, and that I was ok buying this item through their Sears Marketplace. However, Sears will likely continue to die a slow death and the Sears Marketplace will only accelerate this process.

Please be careful in any dealings with Sears and particularly with their Sears Marketplace. Additionally, please employ your credit card protections, and dispute these kinds of transactions through your credit card company.
"

"I am livid about my experience with Sears.com! I ordered a Oneida Mandoline Slicer for $9.63 and used an offer for free shipping. But I was sent a set of two wooden Paula Deen SPOONS, I called the customer service number on the packing slip and was told by the person that I would receive a call back in 24-48 hours. The next day I received an email stating it would be 5-7 days for a reply. Two more days passed and I received another email saying it would be an additional 5-7 days. After 11 days from the last email, I replied to it and asked for an update. I received a reply the next day saying I could keep the spoons, they would credit my sears.com account the amount for the slicer and I would need to reorder the item. You would think that was the solution wouldn't you? They included a link for the item and it took me to the slicer with a new price of $27.49, plus $7.93 shipping! I replied to their email about the price with shipping being FOUR TIMES higher and their reply was to email them after I placed my order and they would credit my sears.com account for the shipping - no mention of the increase in the actual product price. Again I replied that I shouldn't have to pay the increase in price and I should not have to receive a refund to my sears.com account, which then would require me to spend that refund with their site. I received another reply saying they would refund the shipping and price difference to my sears.com account and that they didn't have the ability to send the item without me ordering and paying for it first. My next step will be calling and talking to a supervisor.

I realize mistakes happen. My problem is how sears.com is handling THEIR mistake. They sent me the wrong item. All I want is what I ordered and paid for. It shouldn't be that difficult. This was my first order from their website. My husband and I have both shopped at Sears stores for decades. After this experience neither of us will shop their website or brick and mortar stores ever again, for any reason!"

"This is basically fraud. You will be billed immediately and never see the product or get your money back. Once you submit your order, it is out of Sears' hands and solely your responsibility to contact the merchant.

The thing is, the merchant's will not answer their phones or respond to your emails. You can keep trying but you will never get through. For the most part, these orders are too small to report to the FTC so they can get away with it.

DO NOT DO BUSINESS WITH THIS "COMPANY". YOU WILL REGRET IT."

"Be afraid! Be very afraid!
This is the worst customer service from a bunch of dingbats I have ever experienced. Made a "Pick Up at Store" purchase and had to cancel it. Had to spend three hours on the phone and the final outcome is that I had to wait "7-10 BUSINESS DAYS!" to get my refund to PayPal.
THIS IS NOT THE SEARS YOU GREW UP WITH!
Will never purchase from Sears.com again.
NOTE: Be aware that if you find something online from Walmart or KMart, you might actually be dealing with Sears.com. DON'T DO IT!!!"