"Extremely fast and friendly service. Any problem or question I had was answered immediately and I never felt out of the loop. It took exactly how much time they said it would. Very impressed!!"

"I had an issue and they took care of it."

"Extremely impressed with ease of claim and level of customer service. They couldn't have been more helpful and I would recommend."

"Its fast and reliable. I would definitely share my experience with securranty. better than any other available insurances in the market."

"It was fast and reliable i would tell all my friends about how good they area ."

"NOTE: My review is based on my experience alone and just that. In no way, shape or form should my review or anyone else for that matter be the basis that you draw you conclusion from any company. Each reader must evaluate his/her own research before reaching a conclusion about any company on this site. No review on this site should be taken as if you will succumb to the same experience, either positive or negative. A review should be taken as simple caution or word of advice to do more research and ask the right questions before entering into an agreement or purchasing something.
----------------------------------------------------------------
PRO: Easy to buy the insurance/warranty and most of the time it's process within a day. It was easy to also pay. If something is missing, you will get an email right away telling you what you need to do. Alex is a nice guy.

CON:
Alright, let me see if I can explain this in a fair manner. I filed a claim with Securranty and within 24 hours I received an email from Alex letting me know what I need to do. The email was clear and to the point. Some of the items on the list were somewhat hard to do and prolong a claim. I completed all the request within a day and sent an email back with the material.
Now, I had some questions and could not figure out the hours of operating. I searched no the web site and did not see it there. I called the 800 dollar and it was not stated on the answering service. I pressed both option 1 and 2 and it just stated to leave a message and someone will call back. Granted, I was not expecting this company to be opened on the weekend and nor should it be. Everyone has the right to time off. By no virtue is the company opened 24 hours a day.
In the email received during the week, Alex stated that I should email Bernie and to CC him on any questions or concerns.
I received an email to pay my deductible and I complied within 2 minutes. I called several times for tracking number but often it was not available. I did ask for the tracking number several times in the email to Bernie, but it went unanswered at times. I was not expecting that he would have the tracking number within a few hours but certainly the next day it should be available.
My first phone arrived and it appeared to have an issue, to the best of my knowledge and what my carrier was telling me. My phone was missing extra GB card. The original phone I bought came with stock extra GB as it was sold. I explained this to Bernie and I was told that the storage card is accessory and cannot be included. I explained that it came stock and it was not something i bought later after getting the phone. Nevertheless, I was told it could not be replaced. I sent an email to Alex and he was able to get the situation fixed. Thus, Bernie would consider refund the extra storage card, once I bought it. I had to return the first phone because it came stock with software I was not aware of. I was told by my carrier that the software is mostly used for software developers. I then became worried where the phone was coming from. This is not to say that it was coming from non-legit place, but it just sounded the alarm in my head. Bernie agreed to replace the phone.
I then called several times and was told Bernie that the phone was sent out and should be received the next day. The next day turned to 3 days. No, this is not long day by no means, but clear communication goes a long away. I have deep respect to someone who tells me, "I just don’t know when it’s coming, but I will see what I can do to pin down the time." Nothing frustrates a customer more than someone guessing because it may create an unrealistic expectation. At one point, I was told the phone was either ordered or sent out today. Again, these are two different things.
I’m a strong believer that no one should profit for a claim. But, a person should not able be put in worse position after a loss. The simple fact is, you should be put in the same position as you were before you lose. In other words, you should be indemnified[legal term]. If At one point, I was told the phone was either ordered or sent out today. If you own a car with 50,000 miles and the tire has never been changed, you should be given new tires as repair process after an accident. Both, at the same time, if you drive your brand new car out of the lot and get in a accident, the insurance company should be value the tires as if you have rode 50,000 miles with the car. Thus, I strongly believe that any insurance should replace your phone with a refurbished because your phone is not new to begin with.
There is something that I failed to deeply understand. After I made a claim for my stolen phone, the contract would automatically cancel/end, regardless of how long you have owned the warranty. Thus, the saving is not clear at this point. I paid $100 up front and my deductible is $145. So, now I’m $245 already paid. My phone was stolen 8 months into the contract. By comparison, if I had Assurion, the cost would have been the just about the same [$8[what your carrier charges you] a month times 8 months[the time I lost the phone] plus $150 for its deductible, total of $214.00]. I guess you do same if you phone is broken instead of stolen because the deductible for that is $50. However, with all due respect, there are plenty of places that can fix a broken phone for $50-$75, including broken screen. So, you don’t truly have to pay Assurion $150 to fix a broken phone.
I wish I had more of positive experience with this company. But, at the same time, I understand it is not possible for every single customer to have a positive experience, that’s just life.
What I had hoped, now that I look back, is more transparent information of the claims process and warranty condition. One thing I must say is, there is no way that the company should provide you with every step of the claim’s process or what will be needed. That’s like detective giving you all the questions before you provide each answer.
But, I do thing these things can be easily provided:

1.Simple information of what will happen after a claim
2.Who else besides Securranty will be involved in my claim’s process? I learned that Securranty is just the sales company and your claims are handled by complete independent company. Also, you phone is fixed or replaced by a completely independent company. Thus, there are 3 companies involved in your claims process.

3.I would love to know of who will be fixing my phone or replacing it. I strongly want to know who will be fixing it because after all, there is way too much sensitive information on smartphone these days. This is not to say that the company that Securranty is using now is by any means not a great company. But, transparent information lets me make a wise decision. Just maybe, if know this information, I can choose not to buy the product because I don’t want my phone go around the country to be fixed. It's like buying a Dell/Mac Book and you you know that there is pretty good chance its going back to Dell or Apple to be fixed.

4.Let me know that once a claim is made for lost or theft phone my warranty will be terminated and I will have to buy another contract. This allows me to make an informed decision of whether or not this is the right product for me or maybe I should just self-insure my phone.

5.Once you purchase the warranty send the rules and regulations via email and this will allow someone to fully understand what it all intakes. By no means, am I saying you should be given a full refund just because you had buyer remorse. But knowing how the warranty works reliefs a lot of questions let the buy know what he/she purchased. I don’t recall ever getting any package explaining my warranty.

Again, I wish my experience was more positive to detail. In summary, Securranty is good company and Alex is great person that will answer any question for you. I would just wish for more simpler information up front that allows someone to make the proper research of whether or not this product fits his or her needs.

--------------------------------------------------
In response to Alex comment below, nothing about my claim was false or fraudulent. I don’t have time to commit a felony for $600 dollar phone. It is beyond inconceivable to know that person who will go to that lent for such little money. Ethical standards, fair business dealing and integrity, should still mean something in this world. Thus, Alex you may wish to retract you statement also of what you stated below. "

"Hello,

Pros: Not only was Alex very accessible and responsive but I also received my phone within days of my claim being processed. I am just happy this company is NOT fraudulent. THANK YOU SECURRANTY!! Prospective customers have no fears purchasing this warranty for your iPhone.

Cons: Although I am very happy that it all worked out I was a bit taken back by all of the documentation required before your claim would even be sent to underwriting. I understand that they require so much in an attempt to avoid fraudulent claims but I would appreciate if their Frequently Asked Questions section on the website was updated to include all documentation required when processing a claim so that a buyer can be well aware what they are signing up for. Currently it only says that they require MUCH MORE. Proof of purchase and possibly a police report. Well I would have liked to know so I'm telling you they require proof of purchase (make sure you purchase it yourself to avoid additional proof), recent call log, police report (make sure you report it same day to avoid hassle at the police department), statement of events, and here is the BIG STUPID ONE a letter or email from your carrier stating you actually informed them your phone was lost or stolen. I took me 3 days, 10 calls to Sprint, 4 visits to the store to get an email because this is something carriers DO NOT PROVIDE. Please know that going in. I think securranty should accept a copy/screen shot of your account contract on your carrier website showing your phone is in "restricted status by request of the account owner." I mean if it's all about security, heck an actual account confirmation is more credible than an email.

In the end, I'm happy I have a phone and im happy with the level of customer service provided by Alex. But just an FYI for customer service purposes always provide all necessary information upfront to avoid confusion or frustration.

7/14/12 UPDATE

It was not my intention to have the rating on my overall review show only a 1/5! I thought this site would average out all of my ratings for this company and give a 4/5, which is what they deserve. I only intended to give a 1/5 on the website itself because it was the cause of my frustration. Not the product, customer service or shipping. My frustration was a direct result of the lack of transparency on this company's website regarding their claims process and the requirement of documents that national carriers refuse to provide. I believe this concern is not only valid but is also anI an easy fix. Alex, just tell your potential customers upfront what would be expected of them you can easily address this weakness. Also just a tip...showing a little geniune compassion and concern for your customers can go a long way to alleviate frustrations and avoid negative reviews.

Overall, my expectations were exceeded and I WOULD RECOMMEND this to anyone looking for a great 3rd party insurance for their iPhone. I would just be sure to give them a heads up on the claims process so it doesn't take them completely by surprise as it did me. "

"Once again another smooth transaction as well as putting at ease any concern if a phone is damaged.

Securranty.com is easy to deal with ordering a warranty and have a large variety of devices they can cover at affordable prices!!"

"All Proscpective Buyers,,

This is a frustrated and helpless customer of Securrnaty.

When I purchased this warranty, I was glad that my Smartphone is Insured and I had peace of mind. Two days earlier, my phone was soaked in water and I contacted Securranty for filing a claim.

This is when the truth comes out. The customer rep, Bernie (whose emailId is on domain goserviceusa.com - So it seems its not a direct Securrany customer rep either) told me "Per the terms & conditions of your warranty, Replacement products may be new or rebuilt to meet the manufacturer’s specifications of the original product at our discretion".

According to them, Securranty will replace your damaged phone with a new phone only if they have it in stock. Do you think they will ever have a new phone in stock? I am not talking about some obsolete phone. My Claim is regarding Droid Bionic, which is a 10-month old phone and is readily available in market for them to keep stock.

I tried to argue on why is that when I insured a brand New phone, but that was of no use. Secondly, I can not cancel my warranty after getting my claim fulfilled.

Let me tell all prospective customers and buyers, this is not what happens with other Insurance companies, as far as my experience goes. I was a customer for Square Trade earlier. They never ever gave me a refurbished phone. If they did not had a new phone, computer/netbook etc. in stock, they would replace the full money for buying that phone (based on current market price of the product). - This happened to me in two incidents. In one incident, I had a Samsung netbook and dropped it. Nothing major happened, just that the hinge was broken. Square trade did not had the parts for that laptop to repair, and did not had the model in stock. They immediately repaid me the current market price of the netbook and I was able to buy it again. I am NOW sure Securranty can never match that level of Customer Service.

If you call the customer rep department, most of the time it goes to Voice mail (Try calling there CC no. - 1-***-***-**** and enter 1 for filing claim and see for yourself how it goes to VM, any time of any day). It seems they have just two reps Alexander and Bernie (I read review of another customer who also named them)

I left Square Trade (I regret that now) because I got a good deal with Securranty, and at that time I believed in this company and thought to give it a try. I did not find any reviews at that time that discussed the Post-Claim procedure. Even now, most of the reviews give them 4 or 5 stars based on how easy it was to order the Securranty. No doubt, they have a very easy, good and intuitive website to help you get locked in this trap.

I hope prospective buyers will make use of this case which I dicussed and take appropriate decisions based on there understanding.

For myself, I am done with Securranty for ever. I will surely pay a little extra money initially, than undergoing such arguments later on. Guess what, I consider myself at fault that just to save some extra dollars I thought of moving to a new company.

Update(6/22) -
This is to let all know that I received a lot of communications from Securranty explaining me that this is an Industry-wide practice now-a-days. I was little disappointed and overly angered and so I wrote a bad review. Though am not totally satisfied, I wanna let all new buyers know that my previous (good) experiences with Square Trade may not be relevant anymore in current Industry practice, where it seems all sellers have reverted to providing refurbished phones.
I will rate Securranty in good Customer Communications though. "

"I am pleased see that this company is able to provide warranty for an international version phone that I had recently purchased. It was said by many people that international phones do not get any sorts of warranty inside the U.S. I am thankful that this company offers that and I know that I am in safe hands and will get the protection that I need when I need it. I actually found this company out through this youtube video I was watching, and the person had a review on the particular phone that I was interested in and he/she referred to this website and guaranteed that this company will compensate for the value product that had been damaged, etc. The website looks trustworthy and professional. I gave it a shot and I believe that I am protected and got my moneys worth."

"Good service and products..thank you"

"Good experience. They made it very easy for me to select the right insurance for my needs."

"Very well-explained website. Very reasonable rates and ability to pay in payments is a plus. Highly recommend!"

"I really like how easy your site was to purchase a warranty. I wish that others web site were as easy as yours.
Thank You"

"Quick, painless...paid in full got rewarded."