"I just completed my order and I anxiously wait for the mattress to arrive. I am a longtime owner of a Select Comfort bed. Although I love this bed, it does leave room for improvement. Selectabed addressed all the issues I have with my current bed on their website. I feel sure my new bed will be the improvement I am looking for.
Customer Service cannot be beat. I have never experienced such knowledgeable sales people. They are NOT PUSHY. They are simply informative. I spoke at great length with Alec and Brian. They are courteous, professional, personable and I cannot stress enough how knowledgeable they are about their product. "
"We received the 1000-8-Split-EK-AF Split Eastern King Size Air-Pedic 1000 Matt w/Airflow Transfer System back in Sept 2022 and we love it. So far everything as they stated was correct. We adj the bed as needed and we sleep really well. Gerald was our online sales rep and he knew everything about the bed. We are very happy and highly recommend this company and the bed. BTW its hard buying something with out trying, but we knew they had a return policy. Luckily we never had to use it as we loved the bed. Enjoy your sleeping. Thanks again Select a bed.
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"Our mattress was returned 12 days ago and still waiting for our refund. We were told 5-7 days, today makes 12 with no response."
"We were really excited for our Air-Pedic 800. It took some time to manufacture, but it did eventually arrive. The first month was pretty rough, but we were told it would be. I tried so many different settings, waiting about 3 days after each change. I just could never get comfortable, and it always felt like I was on an air mattress. I had some issues with one side staying inflated in the center zone. I waited up until a couple of weeks before the return period was going to end, and I called and asked to return it. I was instead transferred to Rick who convinced me to try some new layers of foam they were going to send me. He assured me that if it didn't work out I could still return it. The new foam didn't do it. But he wanted to send even more foam, so I let him. Again, it felt okay for a week, then back to feeling exactly the same as before. They also shipped me a new pump, thinking that was the problem with the center zone deflating. I waited another 6-8 weeks to really give it a fair try and then asked Rick for a return. He told me it was too far past the return window and then offered to send me a foam spring core to replace the air support. So what did we receive? Another package of foam. We tried replacing the air with the foam and now the bed was way too soft. Felt like we were sinking 5-6 inches. We had to put the air support back in, and now we have replaced our air-pedic with a traditional inner-spring mattress after less than a year. We have this expensive air bed that we can't return."
"I ended up on Selectabed after a year-long process of searching for a mattress that would support me for years to come. When I called, I knew what I wanted but had a few remaining questions and misconceptions. Gerald Misemer answered my remaining questions quickly in a very informative way. He was very helpful throughout the process and patient since I was working to figure out the thickness of the mattress base. We completed the process and ordered the AirPedic 650. I was initially provided an estimated delivery time of 6-7 weeks. I was extremely surprised after four weeks; we received the shipping notification. The shipping company is a different story and left much to be desired. However, the package was in good condition. We have been using the mattress for a little over six weeks. It took us about a couple of weeks to decide which setting we felt we had the best sleep in. However, once you know, you know. It is extremely soft, supportive, and comfortable. The build quality is night and day compared to many other "brands." The side support is great, as I tend to sleep on the edge. I also opted for the cooling mat, and I have yet to wake up hot and sweat on the side I'm sleeping in. All in all, I highly recommend this mattress. "
"I was anxious about making such a significant purchase sight unseen. I spoke with Gerald on 7 different calls before finally making the purchase. What a patient man - and he was not pushy at all because he is confident the information he provides and the product reviews will sell it. Finally after months (yes months) agonizing over the decision, I made the purchase. I’ve also waited a month to write my review since receiving my bed because I wanted some time to acclimate to it. I’m a Sleep Number convert and the multiple zone adjustability is so much better for my back. In all honesty, I hadn’t slept through the night in years. The very first night on my new bed? A full 8 hours of uninterrupted sleep. Was it first night anticipation? I have slept through the night every single night since - more than 45 consecutive nights. So am I a believer? You bet! Don’t be nervous about the totally online purchase; move past that FOBO. It will be well worth it in the end. Gerald was terrific. Shipping were wonderful when I worked with them, and delivery was better than I could have expected. A completely satisfying experience (other than my own fears). Do it!!!"
"Gerald was great to work with. He helped me through the ordering process. He said to allow 7 weeks for delivery, but I received my mattress in 3 weeks. Very pleased with ordering process, length of time for shipment and delivery. Just received it today so can’t speak regarding sleep quality yet, but I anticipate good things."
"We have a friendly experience with Gerard Misemer. He is very knowledgeable about the product that he is selling. He goes through the disadvantages and advantages of every model. He even asks us what our preferences is. We end up getting the I10 model. Thank you so much and we finally found the right mattress for us that can help and give us excellent sleep."
"Gerald Misemer was such a huge help during our entire process! We are missionaries & my wife has had long spinal fusion; so not only did we need help choosing our mattress but help with making sure the mattress would be safely delivered to our over-seas shipping company! Gerald was very personal and never pushy. He had to check on sizes & weights for us for the different mattresses and even checked on the price for the company shipping it directly to us. He was so patient and called us back several times with the information we needed, every time! Love the customer service so far & can't wait to be sleeping on our new mattress."
"While we haven't received the bed and frame yet, we are confident it will be just a great as Gerald Misemer was with the order process. He took the time to listen to our needs and helped us make an educated decision on which mattress might fit our needs best. We will be sure to come back and leave another review after a few nights of blissful sleep."
"I’m so excited, I just ordered my Air-Pedic 800 bed and can’t wait for delivery. Gerald made it so easy. He provided me with advantages and disadvantages of the different beds and didn’t pressure me to make a decision. After discussing the options with my husband, I called Gerald back and he walked me through the process to get it ordered. The process was super easy and I can’t wait for delivery. Gerald was very personable and I enjoyed our conversation. "
"Gerald Misemer stayed after closing to assist us in the purchase of our new bed. He was very helpful, and took a lot of time going through the different options and helped us pick the best mattress. Very highly recommended. "
"Warranty registration needs to be completed within a fixed time period. Old folks like us can't lift and twist the hardware to locate this information."
"We spoke with Gerald he was very helpful,knowledgeable, thorough and patient answered all our questions in concerns I am very satisfied with the ordering process and explanation of every step in the ordering process that he explained we are anxious and excited to get our mattress and base delivery. "
"The customer service was great and the bed arrived exactly on time. The mattress itself seems very comfortable. Very pleased. "
"We called just to ask a few questions about the Air-pedic 850 bed and the adjustable base that works with it. Gerald was so helpful, no pressure at all to purchase. Once I hung up the phone we discussed what he had shared with us and immediately decided that was the bed we wanted to purchase. I called back and Gerald once again answered the phone and I told him we wanted to purchase the bed. He made sure we were getting exactly what we wanted and was so personable that I felt like I was dealing with a very genuine person, more concerned about our com=fort that making a sale. It was a pleasure. Now we are excited to receive our new bed."