"I desperately needed a part for my truck so I ordered one from your online store. After a few days of waiting for a tracking number I called only to be told that my part was on back order and would probably have to come from overseas and take weeks. There was no note telling me it was on back order and the parts person didn’t tell me. When people need their vehicle it’s important. "

"While I am pleased with the pricing of the parts, the shipping costs were excessive. I placed my order during a promotion offering 25% off and free nationwide shipping for orders up to $200. Despite this, I was charged additional shipping fees.

Prior to the sale, I had considered ordering but decided against it due to shipping costs, which were approximately $100.

After completing my purchase, I replicated the order, and the shipping fees once again showed in the $100 range.

Although I am satisfied with the parts, I the shipping charges on my order were disproportionate and inconsistent with the promotion. "

"Ordered some regular maintenance items and got them at a good price and shipped in a timely fashion."

"I called the parts department and had them return the part without picking it up and they said they would gladly do that but I have not been reimbursed for that part still out $32"

"great prices and service!!!"

"I had emailed the listed email on my order and invoice with a question in regard to my order. As of the writing of this review, it has been 4 of their business days and I have yet to receive an answer. I ended up ordering through another company and plan to initiate a return if and when the items ship.

The prices seemed great. Maybe this is how they lure you into ordering."

"Great shopping experience. They had what I needed and shipped out my order in a timely manner. I received my order in less than a week once it was placed. Everything was packaged well, so no damage during shipping. Highly recommend this dealership and will order from them in the future. Also, they had a discount & free shipping, so price was right."

"Wrong item was sent, after leaving numerous messages I was finally instructed to return item.

Replacement item hasn't been sent. Over a dozen phone calls later, still no resolution. I keep getting told that the online manager is late or not in for the day. "

"Placed an order for motor oil. Order was canceled a couple of days later citing they could not ship it via UPS. Two things about that, I had previously ordered motor oil from them and it was shipped via UPS and I placed the same order with another Toyota dealership and they shipped my order of motor oil via, yep you guessed it, UPS. Seems like Serra just did not want to fulfill my order for me. "

"Easy to order and shipping was fast!"

" I was communicating (via phone) with a parts service rep named Brain. He couldn't have been more helpful , professional, and knowledgeable. Brain is obviously dedicated to his job , his can-do attitude was impressive to say the least . He made my situation / day so much easier. Truly an asset to the TOYOTA TEAM ! "

"Serra Toyota Parts Department is 100 times Better than Hoover Toyota in Pricing Online!! I will always buy my OEM Parts from Online Serra Toyota."

"The customer service was excellent. The website is difficult to work with."

"So I was exited to get my new floor mats today and I went to put them in and they don't even fit. When I ordered them I used my vin# so how are they wrong."

"Fast delivery and quality product "