"Went online, found the rear weather stripping that I needed for my 03 Tree and 05 Tundra. Placed my order and within a couple days I received my parts. Highly recommend Serra Toyota online parts. They offer great pricing and quick delivery."
"Great oem product that fit my vehicle perfectly. "
"Great customer service and pricing is competitive."
"Fast shipping, good price
Thanks "
"Roof rails arrived broken and the company will not send replacements until they receive the broken rails back. Needed these parts for an upcoming trip. "
"Bad bad bad bad bad bad bad"
"Items were received quickly and well packaged! Fair prices and a responsive parts department. Thanks!"
"It was a wonderful experience for me at Serra Toyota. Being new to auto world, I bought my first vehicle, 2024 RAV4 XLE Hybrid, from there and the assistance provided by Mr Abdoul and Mr Ali in terms of educating me related to vehicle features, financing, regular updates with the vehicle status were wonderful. My vehicle arrived before the promised date."
"Order was fast and accurate."
"Received order quickly. Quality parts at good price."
"I ordered a part through the dealership and was immediately charged, then received an invoice, and in 2 weeks no word on shipping. I emailed the Serra team for an update, no response. I chatted in through their website, the AI bot sent me to sales who called asking for my business. I explained I ordered a part 2 weeks ago and just want an update. Because I wasn’t buying a vehicle they said “ok parts will call you”. No call. At this point I want my money back, but I worry they won’t even help with that. This is the type of stuff that impacts whether or not a dealership really cares. It’s clear Serra Toyota does not. Horrible urgency and communication. I hope I can get my money back. "
"fast and efficient would order again"
"The online ordering process was easy. I selected store pickup as delivery would be an extra $22. I walked straight up to the window, had to wait for someone to lookup from their desk, provided my name, they retrieved my package & I was headed out. A car salesman was kind enough to offer to carry the box for me and even install the mats. I declined since it needed to be vacuumed first. Easy purchase experience. "
"It was not clear the item was on back order until I had to call"
"Yao was a very good salesman. He was polite and very persistent in looking for my wife the Toyota she wanted in the color and style she preferred. Also I mentioned a problem I had with a vehicle (Toyota Tundra) I had purchased from another dealer that I was having issues with. He got to the root of the problem and I believe he has helped me solve the issue I was having with my truck. Also the service manager at Serra Toyota was instrumental in finding the fix.He was very understanding of family issues we had going on and work around them to help get us our new vehicle. I would recommend Serra Toyota to anyone in the market for a vehicle. "