"Had what I needed, excellent prices, shipped fast and came in a protected package. Thanks so much."
"The person who helped me at Sewing Parts Online searched and found the correct replacement. Babylock doesn’t list this plate in the replacement parts for my Vesta.
I thought that I had a burr in my original plate, but the new plate has a notch on the surface in the same place. "
"My order was easy to place on line, delivered quickly, and was the right item for my machine!"
"I needed a new zipper foot for my Kenmore sewing machine which I purchased in the late 70's. Sewingpartsonline.com had one. It was reasonably priced and came quickly. Initially it didn't quite fit perfectly, but a few strokes from a very small file took care of the issue. It worked perfectly and I refinished the upholstery on our chair quickly. I'll be using it a lot. Thanks!"
"Efficient shipping; items as described"
"My experience was really good. Everything went smoothly. "
"I ordered a new Baby Lock Presto II that came with a bonus bundle of four presser feet and a 60- day subscription to the SewEd online classes. Delivery was quick and easy. I called customer service twice and they were knowledgeable and polite. I also paid in monthly installments with Shop Pay, and that is convenient and easy too."
"My order was taking longer than I expected. I contacted customer service and they were able to let me know why and work out a fix for the problem. Two of the sewing feet l were out of stock and holding up the order. They were able to cancel the out of stock items and get the rest of the order on its way. Excellent service, parts received were as described. "
"I ordered a sewing table that was supposed to fit my machine, and when it arrived my machine did not fit in the opening. I began a return process and was strung along for several weeks. They requested pictures of my machine with the table, which I provided. The result was an email today advising that they have a no return policy. Really? Then why ask for pictures? They suggested I sell the table and get whatever I can out of it. unbelievable! Buyer beware! I’ll never do business with these people again. "
"Purchased a bi-level foot for quilting. After less than 10 uses, it fell apart. No resolution from this company. I received an email with no offer of resolution."
"I was shopping online to find a replacement power cord for my sewing machine. It is curious that so many websites showed very different cords that they claimed would fit my machine, even though I know they don't. I trust the folks at Sewingpartsonline to have the true-fit part.
Incidentally, this part was on back order, and when I inquired about how long it would take to get it, I received a response back within the hour. I received my power cord this week; an email announced it would arrive that day.
I think this is the kind of customer service that many of us wish were more common place, but have found out that it's not. Thank you for your help with this order!"
"I appreciate the speed that the order was processed and delivered. While I was expecting an original of the manual, a photocopied version works just fine. I am able to figure out how my White 477 works better than just watching YouTube videos. "
"Confirming my first experience, my second order was great. This time, I ordered a beautiful pattern that I can't wait to start. "
"I paid extra to have a quicker delivery which was supposed to be 3-6 days. Instead it took 3 WEEKS and then they sent the WRONG size. I will NEVER do business with this company again!!!!
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"The little "lock hatch" part that was broken in my Brother machine was causing the whole thing to not work and it was such a joy to fix it and see it working well again. Thanks for stocking such small bits from a somewhat old machine!"