"I ordered two items of vivziepops
A mug for £17 and keychain set for £13
Postage was £20 + £10 "standard rate"
In what world is £60 for 2 mediocre items okay??
I love the art designs of some of these items (I only collect queen bee things) but I'm sad to sad I probably can't keep buying them. You can get these items on aliexpress (as fakes) for like a couple quid if you wait a little :/
I'd love if they opened up a location shop for uk buyers to make postage cheaper "
"My order #1361422 which I made in May 2024 still not delivered to Europe in December 2024. The store gave me the tracking numbers: GM545115523003171394 and LW502986528DE. There is neither way to track the parcel, nor to refund. Please keep clear of this fly-by-night operation."
"Shark Robot screwed up the order: they sent just one of two posters ordered. They never contested the fact that they screwed up but simply said it was over seven days since the poster was "delivered", and so I could go screw myself. I got my money back through a credit card dispute, but it was outrageous. The most idiotic online shopping experience I've had for a long long time."
"I bought one of the skateboards, it came with a large manufacturing error across the face of the character, very obvious manufacturing error. Unfortunately, it was not noticed until about 7 business days past their 7 day
returning window for damages due to it being a gift and being wrapped in plastic making it hard to see without opening. I reached out to the company for an exchange even offering to pay return shipping but they refuse to do anything. Even though their general return policy is thirty days but there one for damages is seven. I've been buying for them for a long time and they offered no solution and essentially told me to **** it up. It is such a blaring manufacturing error that it should have never been missed when it was shipped out. I will never purchase from them again."
"I ordered an Alastor shirt and playmat on 12th March. It took about 4 weeks to receive them. The international shipping costs are very high with an amount of 13€ for only ONE shirt. I was so excited for my Alastor shirt but got disappointed. The fabric is thin and rather scratchy. Also, it's kinda tight for an M sized unisex shirt. Not worth the price of 23€. The Playmat looks and feels fine.
Overall, I wouldn't buy from there anymore and neither recommend anyone to buy from them."
"The worst online shop I've ever encountered.
There has been (supposedly) an issue with the delivery of my order. Nobody contacted my about it. After weeks of email back and forth (their reply rate takes days) nothing is resolved - they deny refund because I'm an international customer.
Bad customer service (no will/effort to solve a problem).
Definietly not recommending buying anything in that store."
"I ordered a bag for my daughter. I paid extra for the shipping to have it delivered early. These people just sent this back to me today. I ordered it in December. When I spoke to customer service online, they told me to take my business somewhere else. I paid $71 for $49 bag because they said it would be delivered earlier if I paid the extra shipping. It says it on the website I didn’t go to UPS or anything else like the customer service attendant said I will never order anything from this stinking company again. "
"My mother in law purchased a poster bundle for my daughter. Only one of the 8 posters arrived and the company does not respond. Now have to dispute the charge on her credit card. Buyer beware."
"Would leave no stores if I could ordered my 10-year-old a Lunna glow-in-the-dark keychain and a sticker set both were advertised as in stock after waiting over two weeks. I checked my email for an update it was then I found an email saying that both items were on back order. I was told I have to wait eight weeks for processing plus up to two weeks for delivery time. I then canceled my order and was lied to about getting a refund within 1 to 3 business days depending on my bank I am still going through the process of having to put a dispute in with my bank which shark robot is completely ignoring, do not recommend conducting business with shark robot...."
"I ordered 3 printed T-shirts, the quality of the fabric is great and the colors of the stamps is vibrant."
"Pay for priority shipping for them to take at least a week to ship it out. To pay that much for something that will ultimately take up to 2 weeks is ridiculous. "
"I ordered a shirt from them that was a Limited edition and somehow ended up with a child's small size. Now while I'm certain this is not the size I selected I'm willing to accept some partial blame as I should have checked my order details more thoroughly before confirming to catch something like that. However the reason I'm upset is because due to the limited edition status of the item they refuse to give me a refund even though it is untouched and in the box! I understand not being able to get me an exchange as the ship has sailed for that item however I should certainly be able to receive my money back for a product that I do not want and have absolutely no interest in. Buyer beware of you purchase anything from them good luck if it's not what you want they will make it nearly impossible to get your hard earned money back."
"Shark Robot is a mixed bag. My experience with enamel pins has been great. Some are gold-rimmed, which gives the impression of Disney-quality pins. The designs are enjoyable, and the overall quality seems relatively high.
The t-shirts, not so much. You’re really paying for the designs, as the thread quality of the shirts is abysmal. They are rough and scratchy, which makes for a somewhat uncomfortable wearing experience. Several washes in lots of fabric softener does nothing. Until Shark Robot and/or Viv get better quality shirts, I do not recommend them, especially if your skin is at all sensitive.
Shipping time was satisfactory, so no issues there. Your mileage may vary. "
"Incredibly slow shipping, and the tracking does not actually give you a location."
"I ordered an acrylic pin from the Vivziepop store on Shark Robot. It arrived on time, and in beautiful condition, with vibrant colors, clean acrylic, and impressive size for a pin. but there was one problem - it was the wrong pin! I got in contact with customer service immediately, at 4:00 PM that day, with an image of my receipt as well as the received item. An automated response informed me of their active customer support house, and by 8:00 AM the next day I had a response from a representative. Their message was kind, reading "Thank you for the great pictures! We will get the correct item shipped out to you as quickly as possible. Please keep the item that you did receive in error. Our deepest apologies for the error." I was very happy with this response! I got to keep the mistaken pin, which I did actually quite like, and in addition received the expected pin only 3 days later, shipped to my home first class, and once again, in incredible condition. I wear both pins on my beanie now. They are big, beautiful, and bring me joy!"