"I had seen items from Sheinside on Instagram accounts I follow and was excited to order from them. I placed my order on November 22, 2014 and ordered a multitude of items including a dress, a few sweaters, a skirt, a couple shirts, and my proudest find, a plaid blanket scarf for which my credit card was billed on November 24th. I was aware that the items were shipping from overseas and that even though I got expedited shipping, it would probably take a few weeks to arrive. I thought 3 weeks would be a reasonable expectation. I received my package at my door on December 24th, slightly dissatisfied that I took over a month to arrive, but happy to finally have it. When I opened my package I realised that my blanket scarf was not included. I contacted Sheinside the next day and was informed another one would be shipped and received confirmation that the scarf had been sent out to be shipped on December 27th. Today is January 18th and I am still waiting for my scarf. I wish I would have purchased one elsewhere in earlier in the winter season so I could have gotten more use out of it. I keep thinking I should be getting it soon, so I am reluctant to go out and buy a different one. I thought Sheinside would be a great site but it has left me more frustrated than anything. "
"I recently made two orders at sheinside and it wasn't until after I made the second order that I realized they were sending my purchase to the wrong address. The tracking information for my first order had shown that the item had been delivered to my old address on the other side of the country. Although the default address on the site is correct & the address on paypal is correct, the order & tracking says it is shipping to my old address.
After contacting customer service asking for them to fix this, they would not. They said the first order has already shipped and there is nothing they can do about it. So even though it is THEIR fault, I am the one screwed over. & I spent a couple hundred dollars on this stuff. The customer service is so horrible, they don't understand a single thing I am ever trying to say, and they just keep sending the same response to my emails over and over again. They keep telling me to go to my local post office to pick the shipment up and when I tell them that it was shipped to the other side of the country they don't understand. I don't know why the website is sending it to the wrong address, but I have proof that the address I wrote when I purchased it was the correct one and that this problem is not my fault. I will not be shopping here again and as soon as I can make a case with paypal I will.
EDIT: After continuing to talk to the company over email, they now REFUSE to ship me either of the orders I made (including the order that wasn't shipped at all yet). They also refuse to give me a refund. So I made two purchases. They refuse to send them and they refuse to give me a refund. THEY ARE LITERALLY STEALING FROM ME.
If you're on the fence about ordering from this company, save yourself some trouble and DON'T. They will take your money and you won't get anything in return."
"I ordered one time from www.sheinside.com, and I must say that I satisfied with my purchases.
There are a lot of sales and coupons for this site, which is great. It makes beautiful pieces of clothing affordable!! Thanks! :)"
"I have placed a few orders with this seller. I find the prices and quality of the merchandise on this site to be great. It allows me to order more merchandise and get good prices on everything I buy. I have ordered clothing, accessories, and handbags in the past. My most recent order was for a Apricot Half Sleeve Shaggy Knit Cardigan. It looks really cute in the photo, but it is a lot better in person. The color is beautiful and the quality of the sweater is also better than even expected, especially for the price.
The order process was simple and went smoothly. Shipping was quick and the item arrived in good condition. I will definitely be ordering from this seller again.
Sincerely,
Ebbandflo
"
"Well I have been itching and waiting to write this review for this site. I am being honest and writing this so that people will not fall this site. I will never ever shop from this site. I ordered on 2nd of December 2014. 7 of the ordered items were pretty sweaters and a cotton/wool blended coat. I spent a total of $185 for all of the items and was pretty happy about it and i was eligible for an express delivery (took 2 weeks to come if that's express I have nothing to say!). All I was worried about the size but since all of them were uni size I felt it wouldn't be that bad. But to my dismay they sent me a package which had only 1 right item that i ordered and rest of them were some random sweater pieces. The sweaters smelled of Petroleum (literally cheap stuff) and they delivered from china. I should have checked the reviews of this site but i didn't and i learned my lesson a hard way and when i told them i want a refund they ask me to give a compensation of $80 as opposed to $185 and many emails back and forth they said due to company policy they could just refund $110 and they would let me keep the stuffs they sent me (just to be clear I have no intention of wearing them - plain rubbish pieces). And finally I agreed to $110 dreading if they will or will not refund at all for all i know its just a site not a real shop. Then they finally sent me an email saying the refund will be in my account in 2/4 days if i paid by paypal and 15/20 working days if paid by card, I had the latter one. Anyways I got the refund in about 10/12 days but £0.72 which was due to mistake they made while transferring the money i was to be paid. Again I had to send them email saying i got only £0.72 and then the customer service emailed the money transferred which clearly showed they had transferred the wrong amount which s/he was not bothered to look at before sending to me. Emails back and forth (sometimes they took more than 24 hrs to reply my emails) and eventually they refunded the "compensation" not my money i was entailed today 20/01/2015. Just 50 days for the whole process! Total NIGHTMARE."
"Placed an order first week of December, order came after more than 3 weeks in 2 separate shipments. Sizes are very small, sweater arms are very short and tight. I found an identical photo in their website from Forever 21. Contacted customer service for a return label, sent the sweaters back, still waiting for a refund... Will not use this company again. Extremely long shipping time, incorrect sizes with no care tags, misleading discounts, customer service unprofessional, tracking numbers that are unreliable, difficult return process, stolen photos from other retailers. In this day and age, it is unacceptable to do business like this."
"I ordered 6 dresses from this site and was unhappy with just one. After talking to the customer representative, they agreed to refund my money. Will surely be ordering more from them"
"This site has such stylish pieces!! I love everything! The long sleeve grey faux fur cardigan was perfect with skinny jeans for my New Year's party! Everyone complimented it. It is super easy to order from. It arrived exactly when they estimated it would, which is sometimes not true of other sites. I am so glad I found this website!!"
"I love my new dress and my tartan shirt! the quality is very good!"
"I was desperately looking for a nice sweatshirt for my girlfriend as winter is coming. I found sheinside.com by accident .And I just thought I would try out.Now I must say I had the BEST experience. The way they organized everything was excellent. Which helped me to find the sweatshirt I was looking for easily. And the sweatshirt was perfectly fit for her. Not to mention the high quality fabric. For the reasonable price I got a perfect sweatshirt for my gf. They also managed to ship the product fast. Overall had a great experience. Rating 10/10 .Looking forward to buy more."
"I was so happy when I tried on all dresses, they look awesome! I worried when I ordered the first time on this website, but it was amazing when I recieved items on time."
"This is a wonderful coat, the Black Hooded Plaid Pockets Loose Coat is very stylish and soft. It is perfect to go over your thick sweaters or sweatshirts in winter. It will go with everything from jeans to slacks! Take a look around the site there are so many terrific items to pick from. I had to decide between a few that i liked best, the Apricot Hooded Long Sleeve Panda Coat, that one is so cute and the Red Lapel Long Sleeve Oblique Zipper Coat. The plaid one was more practical for me so that one won out, but i may come back to get the other ones. This was a great experience and i just love this site. They have very good prices, they are very affordable. Ordering was simple. Shipping was accurate, packaged well and best of all free!! I will definitely be back to see what neat items they will have next! "
"I have made two orders, one big and one which is a single item. My big order still hasn't been shipped even though it was placed before the other order which was just one item.
If you aren't capable of handling and order which is more than one item, something needs to be looked into. I just constantly get fobbed off with the excuse that there is a high amount of orders and its a busy time of year, but it's now been 18 days since I made my order and I have little confidence I'll receive it before the end of the month, which is when I need it for otherwise it becomes a pointless order altogether
Very disappointed first time shopper, had created a massive wish list and almost another order of jewellery and accessories but will certainly not be spending anymore money unless I receive all my orders before the end of the month
Busy time of year??? What's that all about, it's January, it's typically the quietest time of year in retail, everyone knows that."
"Fits great. After black Friday mishaps I was so keen on ending my shopping for the year however I needed a few more Christmas gifts and sided with online shopping. Through Google I found the sheinside site and I must admit with the “all for” prices I went a little shopping crazy. I not only ordered for gifts but treated myself as well. My order arrived and the outfit I picked for myself was adorable. I had a new year’s outfit that for being an online outfit it fit true to size. With the prices I went back to the site and ordered another outfit for a upcoming party. Overall this website was a breeze in my online shopping experience definitely beats black Friday lines. The ordering process was prompt and easy, I had no issues, and the delivery of my clothing was a success. With sheinside I had a great online shopping experience, with amazing prices."
"I love the items of sheinside. Great variety and great quality.Recently i bought one black coat (http://www.sheinside.com/Black-Hooded-Batwing-Long-Sleeve-Loose-Coat-p-192381-cat-1735.html) and a few other things,and i have to say that i am fully pleased. the order took about 3 weeks to arrive, but i am ok with the delay since it was christmas. I will buy again. Thanks sheinside!"