"Olivia was a great help to me with her online services "

"I really like shein,recommend!!"

"Ordered items on Shein arrived as promised love this Web site will be shopping for future items thanks again the chatting service was also great"

"Fantastic items for unbelievable prices! Got my items in a week."

"This info edited and growing as more info becomes available to me - BEWARE!!!!

Also note that there is a site sheindresses.com - and other similar - by name and reviews (especially refund problems) I suspect the same one. It seems it is all part of a "She Insider" site that has a bad history.

Beware - I appreciate that there are complexities of different language, business, culture, etc.in all dealings with them. Yet - I've been around and along with my experience - it just seems this is one sneaky and suspect place. Better elsewhere.

Simply: For example -their promo coupon does not work as promised/implied (maybe it is as defined in some small print somewhere)...the price will be adjusted off of some "original" price - which they may never actually provide amid the several prices displayed. What you are charged you may not actually see defined until after you pay. Even then - I don't see a discount identified....just prices charged. I have now also reviewed the site as best as I can - I have tried to fidn any mention of terms and conditions for their (as copy and pasted here) "SIGN UP FOR 40% OFF YOUR 1ST ORDER" - now sometimes a 45% or 50% offer........there is nothing - anywhere I can find saying it is anything other than as stated: a discount applied to the first order. NOT anything saying they get to determine a different price for the items in that order other than the one you place in the cart and purchase.

They make it up as they go!

They do not have anyway to have a 2 way discussion with anyone unless it is pre sale. (ANOTHER WARNING FLAG - salesman always available - service, no). A question after one purchases they must submit a ticket - where only a few subjects are even something they accept Qs on. (Not even a catchall "other"). Hope yours is one! That maybe, as evidenced by my questioning how (or when) the promised promo discount was applied...one gets the always courteous Asian styled prepared response - but it basically says: We charged you the lowest price you had coming - so your 40% off everything coupon on approx $70 multi item order made for an approx 39 cents reduction from what it would be without it. Hmmmm.

Then - a notice that an item was out of stock (which we understand happens - although with a fully computerized system one would hope not)...and a refund will be made.

Followed shortly later by a notice clearly saying refund was made.
BUT: Only after checking why not seen in my account (and so then having to do the submit a ticket process - fortunately for one thing in their allowed subject list - which in itself says something - "refund not received" something frequent enough to address) did I find that "refunds" aren't actually given back to the customer....instead they are held in the Shein Co "wallet" and called a deposit.. That is not a refund in my mind, and (while not me) to someone paying interest or fees on it to a credit co - not to the credit co either - (Shein still has the $ - it is at best a store credit). And remember - that is for an item they advertised, sold and didn't have (not a return). Bet the never found/used "not a refund" is a great profit center! And as it makes advertising and not delivering 100% profitable and a way to fund the company - bet why you see many having problems with getting refunds. (I even believe - using the term refunded like this - is against many state consumer laws. But, what is a state going to do to them...wherever they are? Which if it becomes anything - is - GONE.).

My request ticket to have the refund sent (and some other matters, incl advising I thought this was improper use of term "refund") was responded to - courteously saying (albeit also clearly preformated) how they are there to help of course - but not doing what I requested. Instead requiring I return and use their system to request to have it sent myself. I logged back in (and after a system problem or 2 giving error messages)...made the request their way. I do not know if it was successful...since the automatic note just says they will attend to it.

With no formatted responses - my other concerns were essentially ignored.

Watch out......this experience - while hopefully just their language and unfamilulariity with business practice - makes me concerned it is a company that may well be intentionally misleading.customers anyway it can to get and keep $.


PLEASE NOTE: AS OF NOW WE HAVE COME TO AN AGREEMENT AND A CREDIT WAS RECEIVED.

ADDITIONALLY I MUST ADD THE PRODUCT WAS RECEIVED AND IS NICER THAN EXPECTED.

Clearly - my pursuit and points were listened to and responded to. I will even say, in retrospect - while we had communication issues that they were most anxious to resolve my dis-satisafction."

"Best service really honest "

"the price is not too expensive and there is lots of items for you to choose"

"I was very impressed with the quality, service and the pricing of the Fashion products of SheIn!
I'm about to enter my next purchase! :)"

"Shein.com disappointed me several times, but I think this was the last time as I don't plan ordering from them again. I was even planning to join their Affiliate Program but maybe is better I realized now it does not worth it. I ordered some products and they notification I got was that they will process the order within maximum 7 days. Guess what, 7 days passed and nothing. I opened a ticket and they asked for another 7. Pf, ridiculous! I was about to ask for a refund and to cancel my order, but I have agreed to wait cause there are products that I was really eager to get. The most disappointing is that if you order over 100 euros, they process it in maximum 24 hours. If you order under 100 euros, you can wait forever to be processed your order! I will not be surprised if they will ask for another 7 days once these 7 days pass. They definitely not acting according to their stated policy. They will be losing their customers one by one, and I will make sure my friends know about my "lovely" experience with shein.com. Yes, and wanted to mention that they said they need to prolong the processing as the dress I ordered is a hot-sale. Yes, of course! There was no notification or nothing about it, just a simple dress with no reviews on it or nothing. The funniest thing is that my previous order had some items from the PRE-SALE, which they say it takes longer for processing. Ok, that time I got it and accepted, as I thought it is my fault cause i did not know how does PRE-SALE orders work. And it took them 20 days to process and send the dress, this is just unbelievable. Now I just want to receive the items which I paid for and forget about this website. "

"They're awesome for cool style and clothes and have great customer service. Items ship wuick too"

"Good service and products "

"Great quality! Amazing service. Never had a problem with an order.
Every time I wear something from this website I get compliments from friends, coworkers and strangers!
Shein is the best! You wont be dissapointed"

"Great service and cute clothes for a low price, totally recommend."

"I love shopping at this website. The price are affordable and lot of options to choose from. Fast and free shipping is a plus."

"Very impressed with the quality and prices! Will order again "