"good customer service and pretty clothes "
"Shein is my new fashion genius. It has all the new trends but at very low prices. It has seriously allowed me to try new looks and have fun! Customer Service has been very helpful. Processing and shipping can be slow but it's coming a long way so give them a break! I will tell everyone I know to buy here! "
"Annie and Heather are the best operators ever. They helped with all my needs and made no problems. If you are looking for a great cheap but great quality store go to Shein everything will be at ease."
"There are a lot of cute clothes on here that are fairly priced, however be sure to read ALL of the FAQs before you purchase anything. When I signed up, the website advertised 40% off of your first order. In normal circumstances, you can assume that it would be 40% off of your entire order. Well, not in this case. After I completed my order and applied the coupon code, my order was still the same price. I contacted customer service and they said that that they specify in the FAQs that the coupon code is actually only applied to individual items, NOT your entire purchase.
Here is the response via chat:
CSR: The coupon discount is based on the original price of each item.
If the item is on sale and has a larger discount than the coupon discount,
Then it will use the sale discount instead of the coupon discount.
ME:
The total should be $27.69
CSR:
For example:If the item is on sale 30%, then you will get extra 10%
Next time I will be aware of this fact, if I order again. This deceptive advertising really turned me off to the site.
The CSR, Hannah, continued to be deceptive, unhelpful, sarcastic and rude.
Unless there is something crazy amazing on this site, I will no longer be using them and I hope that everyone listens as well."
"This is my honest opinion about Shein, from whom I've been shopping for over a year. I'm from Australia, so it's not far from where Shein is based in Asia. That means my orders usually come within two weeks or less, which I really like. They actually do have nice quality things, and I always have a pleasant surprise when they arrive in the mail! They're really easy to talk to and always reply to my emails. They help me if I'm confused about something, am asking a question, or need a problem resolved. My favourite shop to buy from, I'll definitely be buying loads more clothes from them in the future :)"
"I really love clothes but the shipping takes forever. Need to work on shipping faster.
"
"Products are good quality, always make sure to read teviews before purchasing , fast delivery and good customer service . Overall im a satisfied customer and will keep buying "
"I like the quality of the purchased goods. The service is excellent."
"Online communication is fast and clear. For my first time communicating with them: I like it."
"Find everything that you love, right here with this brand. Awesome designs and good quality at affordable price. Totally worth it."
"I could never give up shopping on shein. It became my favorite site for good quality of products, fast shipping and excellent and friendly customer service!
I love you Shein!!!"
"My favourite ,favourite,number 1 store online . I enjoy everyday new things and high quality. I love how shoes are just like the picture and very comfortable,true size,everything is just amazing. Try !"
"I have to say I had never seen any store had such enthusiastic staffs as yours before, like it!"
"fast and effective customer service
great online shopping experience "
"I was always hesitant to order from this website based on the mixed reviews but I'm pretty impressed from what I've seen so far. It's been about a year now and I haven't had a bad experience.
People complain about the shipping time but they need to acknowledge the fact that it takes time coming from China.
I also find the customer service generally helpful they are available 24/hours and try to help you with your inquires.
"