"Since I live in Belgium, its especially handy for me to shop and return to the Belgium return center. Items that ships within 24h arrive at my house super quick, items that take a bit longer - max 2 weeks. Overall the quality is much nicer than expected, it is not cheap-looking or badly made. You get what you see. The models presenting the clothes are all authentic, so they really do wear the clothes you are going to get. The fit differents for each bodytime, just like in stores, you just have to try it on! Customer service has always been very friendly and quick to respond - refund was refunded in one day - no problems. So far I have ordered twice and received some items I will absolutely love for a whole lifetime!"
"I ordered 4 items from this website, hoping that they would be comfortable and modest summer clothes. The customer service representative I spoke with before placing my order was very kind, and even gave me a code for 45% off. I did not receive a confirmation email, but the tracking information was added through the SheIn order page. The items arrived in two separate shipments, the first about five days and the second about 10 days after I ordered. (I live in Michigan). The two skirts that I ordered were fantastic and fit perfectly. The measurements provided on the website were accurate. The skirts are great quality, very slimming, modest, and nice and airy for summer.
Two of the items I needed to return. The first, a pair of shorts, was a defective item--neither of the buttons would go through the button holes. I also found that the length measurement was not accurately described--the length was for the shorts unrolled, but there was nothing in the item description to indicate this. The second, a sheer dress, I returned because only the bottom of the dress was lined, so you could see EVERYTHING through the top. This wasn't noted in the item description.
The return process went very well. The customer service representative I spoke to answered all my questions and advised me very clearly on how to return the item. They don't give you a prepaid shipping label, so I had to take it to the post office and then send SheIn the tracking number. I didn't mind doing that, but I know some people might. The refund processed very quickly, and the funds were available in the "Wallet" before the package even arrived at the warehouse! Hallelujah.
Overall I thought the skirts were a good deal, and it would be best if the item descriptions were more detailed and accurate, to prevent ordering items that I would not have ordered if I had had full disclosure first. Nonetheless the company handled my order graciously from start to finish."
"The representative was GREAT. I was reaching out regarding an order that I had purchased and was able to get an answer and a tracking number within minutes of my request. I would definitely consider ordering from this website again!"
"I ordered from SheIn several times ,never disappointed. At the first time I didn't have much expectation about the items I ordered because of the price, however when I received them I've totally been surprised, the quality and the material were much better than I thought. And the best part was I could get what I saw in the image. Anyway my experiences at SheIn were quite good, and will go shopping again."
"I was helped out big time with the chat advisor in reference to sizing for my purchase! He went the extra mile and I definitely have no problem asking any questions when ordering from Shein in the future. Thanks guys"
"My cousin told me about this site but honestly I love it even tho Ybeh don't ship here but soon they'll as yhe operator said yayyy"
"I was almost shocked when my items arrived at my doorstep.
The quality was amazing (which I haven't seen in online shopping in a while), everything was neatly packed in bags to protect the items, and all sizes/colors/items were accurate to what I ordered on the site.
Additionally, Shein are highly responsive on chat, they helped me with all my issues from beginning to end without further delay!"
"I've ordered with Shein before. I enjoy their content and I think that you get what you pay for in terms of quality. The customer service is attentive and available 24/7, and the reviews are a great way to see how others like the products. "
"Love this site. Super great items at a great price."
"I'm truly satisfied with your service! it's really easy to reach you and you get answers to your questions really fast which means a lot! Great service!"
"It's a nice shop, the quality of the items are good, and the customer service is very cooperative."
"I found this site by accident last October 2015 while in search for the perfect pastel dress to be worn in a wedding. The delivery to the Philippines took a while but once I had the dress on hand I forgot all of that. Good quality and the customer service is superb. After that, I never bought in other sites except SheIn. You may check my website for SheIn dresses I bought and reviewed.
https://whatanjwants.wordpress.com/"
"I buyed some products from this store and I am completely in love with the pieces and the (great) quality. Some website stores take TOO LONG to deliver in my country Brazil, but Shein.com has been really quick about that. Loving!"
"good online chatting help, cute clothes, big discounts!"
"I love Shein. Their clothes is pretty good quality and they have some of the cutest trendiest items. "