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Verified
5/5

2015-01-08

"They were very helpful when I called. They gave me the information I needed to make the right purchase."


Verified
5/5

2015-01-08

"On time delivery. Exactly what I needed."


Verified
5/5

2015-01-08

"quick ship product was as described"


Verified
5/5

2015-01-08

"Very satisfied...recommend to anyone !!!"

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Verified
5/5

2015-01-08

"The best,everything was as i expected. No problems or hassels. Great job"


Verified
5/5

2015-01-08

"Good price prompt service"


Verified
1/5

2015-01-08

"I was dissatisfied for the simple fast that I received the incorrect parts that I had help from a shock warehouse staff member who had ordered them for me. These were rear shocks for my 2012 Chevy Colorado. My Colorado had a 2" lift. Once I made them a wear of the issue they ask me to return them. I did just that and tracked them. (Shock Warehouse received them with in three days of me sending back) I waited well over two months to receive credit and during that time I called and continued to be told that they only issue credit on the 15th and the 30th. I felt that I was starting to be apart of a scam. I continued to call and rarely was able to actually get a live person on the phone. It always went to answering machine. I left many messages and no one ever called me back. At the end of my 60 days I Finally spoke to a live person that told me that he would look into the issue and call me back. ( At this point I was not sure I could trust anyone at Shock warehouse) I said NO and told him I wanted an answer today if I was going to receive my credit back. He then went and found my shocks sitting on the dock and told me he would started the procedure of the credit. It took another 15 days to actually see that my CC was credited. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2015-01-08

"They sent the wrong shocks for my 1973 Ford F-250. I followed their instructions for returning them but did not receive a reply. Nor did they reply to subsequent email messages. I could not get through to anyone on the phone only a recorded message to send an email. I would have give zero stars but that was not an option. I do not recommend Shock Warehouse for anyone to do business with."


Verified
1/5

2015-01-08

"Still haven't received my order nor have been provided with any updated info or tracking info."


Verified
5/5

2015-01-08

"Great prices and quick shipping, will do business again in the future"


Verified
5/5

2015-01-08

"........................................................"


Verified
5/5

2015-01-08

"Fair price. Fast delivery."


Verified
5/5

2015-01-08

"Got knowledgable input & assistance over the phone as well as excellent pricing & expeditious delivery. Only 1 experience but would certainly trade with them in the future "


Verified
2/5

2015-01-08

"I bought air bags and they lasted barely a month just seems I wasn't getting a good product I did even get my money back. "


Verified
5/5

2015-01-08

"Exactly what I ordered at a great price and it shipped quick. Will do business again. "