"La primera compra nunca llegó. Me devuelven el dinero y cuando tengo q comprar otro par de zapatos pq era miembro vip y no lo sabia q estaban cobrando 40 dolares de la cuenta. En fin el segundo par de zapatos no lo e recibido. Horrible"
"My order canceled twice all the shoes I got"
"At least the three last try to shop was cancelled or failed so I'm gonna cancel my membership."
“Hi Ingrid,
We're truly sorry to hear about your order being canceled unexpectedly, and we understand how frustrating it must be to not have clarity on the status of your order. Your satisfaction is our top priority, and we're committed to resolving this matter promptly. Someone will contact you via email shortly to assist you.
Best,
Kim”
"I totally enjoy shopping with Shoe Dazzle! I bought all my boots from here about 7 years ago and just started shopping here again. But I’m sure that I will NOT be able to maintain the VIP membership as I am retired and live on a fixed income. I can not afford to spend $49.99 every single month. I will be canceling my membership soon I’m sure."
“Hi Mary,
Thank you for sharing your experience with us! We’re delighted to hear that you've enjoyed shopping with Shoe Dazzle and have found great boots over the years. We completely understand the importance of budgeting, especially on a fixed income, and we appreciate your honesty about your VIP membership. Our Member Services Team will be contacting you right away.
Best,
Kim”
"I love shoe dazzle. The website is very easy to get around and the prices are great. "
“Hi Diann,
Thank you for your wonderful feedback! We're glad to hear that you find our website easy to navigate and that you're enjoying our great prices. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience. Thank you for choosing us, and we look forward to continuing to serve you!
Best,
Kim”
"This is at least the 3rd time I’ve ordered shoes and they have gotten lost and somehow they got lost in shipping only to find out that they were the last pair! So I just waisted my time, waiting on a pair of shoes that I waited to come back into stock! Yes, they refunded my money, but I have to wait for that too! I ordered a different pair yesterday and as soon as they arrive (IF they arrive, because based on your track record, I can’t count on it), I will be canceling my membership."
“Hi Robin,
I’m truly sorry to hear about your frustrating experience with our service. It’s incredibly disappointing to deal with lost orders, especially when you’ve been looking forward to those shoes. I completely understand your frustration and appreciate you sharing your concerns. Your feedback is important to us, and we’re committed to improving our processes. Someone will contact you via email shortly to assist you.
Best,
Kim”
"The shipping takes entirely too long and the date keeps changing. "
“Hi Latina,
I’m really sorry to hear about the delays and changing shipping dates you’re experiencing. We understand how frustrating it can be when you’re eagerly awaiting your order. Your feedback is valuable, and we’re actively working to improve our shipping processes. Our Member Services Team will be contacting you right away.
Best,
Kim”
"I had such an amazing experience with ShoeDazzle customer service. I don’t remember his name. But… He was very pleasant and was willing to solve the issue I had. He was very knowledgeable and i do appreciate his help. "
“Hi Carol,
Thank you for sharing your wonderful experience! We’re happy to hear that our Member Services Team was able to assist you effectively and that you found them pleasant and knowledgeable. Your satisfaction means a lot to us, and we appreciate your kind words. We look forward to serving you again and providing you with more great experiences in the future!
Best,
Kim”
"The boots that I ordered and the boots that I received. Look like two different items. The boots I ordered looked like a light tan. Sand color
With no heels, because I can't wear heels and what I received was a boot with an inch tall heel and the Brown, like the color of mud.
But besides, for that, they're great and I can't wear them."
“Hi Latoia,
I’m really sorry to hear about the mix-up with your boots. It’s disappointing to receive an item that doesn’t match your expectations, especially when it comes to color and style. We understand how important it is to have the right fit and features, and I appreciate you bringing this to our attention. Our Member Services Team will be contacting you immediately.
Best,
Kim”
"Easy to order. Expect nice boots."
“Hi Heidi,
Thank you for your positive feedback! We’re happy to hear that you found the ordering process easy and are looking forward to your new boots. Your satisfaction is important to us, and we can’t wait for you to enjoy your purchase. Thank you for choosing us, and we look forward to continuing to serve you!
Best,
Kim”
"Tried ordering 3 times and all three didn't go through "
“Hi Tonya,
We're truly sorry to hear about your order being canceled unexpectedly, and we understand how frustrating it must be to not have clarity on the status of your order. Your satisfaction is our top priority, and we're committed to resolving this matter promptly. Someone will contact you via email shortly to assist you.
Best,
Kim”
"My order was canceled with no explanation…"
“Hi Lexi,
We sincerely apologize for the unexpected cancellation of your order and understand how frustrating it is to be unclear about its status. Your satisfaction is very important to us, and we are dedicated to resolving this issue quickly. Someone from our team will reach out to you via email shortly.
Best,
Kim”
"Came across the ad on Facebook. Thought it was just Clickbait, But I’m glad that I went to the site. Deals deals deals"
“Hi Helen,
Thank you for your amazing feedback! We’re so happy to hear that you decided to check out our site despite initial doubts. It’s great to know you found some amazing deals! Your support means a lot to us, and we’re here to provide you with more exciting offers in the future.
Best,
Kim”
"My daughter and I purchased heels she used her email and I used mines and she used my bank card. What shoe dazzle told me was since we live at the same address they had to cancel our order which is STUPID! I would never shop at shoe dazzle again I will continue ordering from Fashion Nova "
“Hi Cherion,
We're truly sorry to hear about your order being canceled unexpectedly, and we understand how frustrating it must be to not have clarity on the status of your order. Your satisfaction is our top priority, and we're committed to resolving this matter promptly. Someone will contact you via email shortly to assist you.
Best,
Kim”
"The site is great buuuut. There aren’t enough options and the bigger sizes are always sold out"
“Hello Gianni,
Thank you for your feedback! We’re glad to hear you enjoy our site, but we understand how frustrating it can be when options are limited, especially for bigger sizes. I would like to let you know that we take our VIP members' feedback very seriously. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia”
"I lovrd the experience andvthe boots that i ordered"
“Hello Shoghig,
I’m so glad to hear that you loved your experience and the boots you ordered! It’s always wonderful when everything goes smoothly and you end up with something you really enjoy. Rest assured that we will continue providing unique and new styles for members like you. We hope you have a pleasant day.
Best,
Lia”
A rep from Shoedazzle.com, KIdongtechstyle, has responded:
“Hi Tatiyana,
I’m really sorry to hear that your order was canceled not once, but twice. That’s incredibly frustrating, especially when you were looking forward to those shoes. We understand how disappointing this must be for you, and we appreciate you sharing your experience. Your feedback is important to us as we work to improve our processes. Our Member Services Team will be contacting you right away.
Best,
Kim”