"Fast shipment, and the basket was an easy install. It just dropped into place! Very happy with my purchase!"
"I like your large selection of products and your web site is easy to navigate"
"All order are excellent but shipping is too expensive."
"Customer service was very helpful when coupon code would not register on check-out, but they remedied the situation & were excellent!"
"I look high and low for a poncho for my son "
“Hello,
Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team HPFY
”
"Everything was great until I tried to check out and forgot my password, when I was sent the new one it was very difficult to tell if it was a ZERO or the letter O that I needed to put in. Would be easier if you could see what you were typing in(no option for that) and no O or Zero 0 to compare it to."
“Hello,
Thank you for taking the time to share your valuable feedback. We apologize for any inconvenience you experienced while placing your order.
For retrieving your password, please click on the ‘Forgot your password’ link on the login page. You will receive an email with your temporary password on your registered email address. You can then login using the temporary password and can change that anytime you like. In case, you do not receive the email, please check your spam folder.
If you still face any problems logging in or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.
At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team HPFY”
"It would have been fine, but on your home page you promote a 5% off access code, which I entered correctly on the order page. I didn’t get the discount because the code supposedly had “expired.” This makes your company look bad. Hopefully everything else will go well "
“Hello,
Thank you for taking the time to share your valuable feedback.
We apologize for any inconvenience and regret that the coupon code did not work for you.
We run different promotions every few weeks and there are a mix of coupon codes to offer. Some are available on the first purchase while others get accumulated as rewards for future purchases.
We have asked our accounts team to apply a discount on your order and it may reflect in your account in 3-5 business days.
If you have any questions or if we can be of any further assistance, please feel free to contact us by calling us at 866-316-0162.
At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs.
Thank you again,
Team HPFY”
"easy to order we will see if delivery is as expected"
“Hello,
Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team HPFY
”
"Needed someplace to store my stuff on my wheelchair that
I can access easily. Expensive but OK
"
“Hello,
Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team HPFY
”
"My mistake on the previous review. Products arrived as ordered and the confusion was on my end. I will be using your website again as needed. Thanks."
“Hello,
We apologize for any inconvenience you experienced while placing your order.
We truly value your feedback. At HPFY customer satisfaction is of utmost importance and your feedback helps us work towards it.
We appreciate your patience and assure you of a better experience with us in the future. If there’s anything else that we can help you with, please feel free to reach out and we would be more than happy to assist in any way.
Thank you again,
Team HPFY
”
"First time user, Product presentation was good. Excellent. Easy to use"
"The check-out process was quick. And when searching for my product it was easy to find. "
"Pretty good...we shall see "
"Made simple by a well designed website. Definitely user friendly!"
"The product page was very clear. The cost was the best I found online. I was able to apply a discount code also. The payment experience was hassle free."
A rep from Shop Wheelchair, HPFYCustomerCare, has responded:
“Hello,
Thank you for taking the time to share your valuable feedback.
At Shop Wheelchairs, customer satisfaction is of utmost importance and we are happy to have met your expectations.
We hope that you will continue to place your trust in us for all your health and wellness product needs.
Thank you again,
Team Shop Wheelchairs
”