"Great product, Made in the USA, great price!!"
"The web site was very well organized and easy to read (important to me). I will order again if necessary.
This is an update. My product was delayed and as of Aug. 2nd it still has not arrived."
“We’re thrilled to hear that you found our website easy to navigate and that your ordering experience was smooth! Thank you for your feedback! We genuinely appreciate your patience regarding the delay in your product's arrival. We understand how important it is to receive your items on time and are here to help if you need any assistance with your order. We look forward to serving you again soon!”
"This website is not user friendly. Yikes!"
“Thank you for your feedback regarding the website's usability. We're sorry to hear that you found it difficult to navigate. Your experience is important to us, and we are always looking for ways to improve. If you have specific suggestions or issues you encountered, please share them with us. We're here to help and want to ensure a better experience for you and all our customers.”
"Loved having the visuals to make sure you’re ordering the right product. Wonderful, concise, and to the point. Will order again."
“Thank you so much for your amazing review! We're thrilled to hear that you found our website easy to navigate and appreciated the visuals—we know how important that is for making the right choice! Your satisfaction means everything to us, and we can't wait to serve you again soon. Happy shopping!”
"First time ordering.... Got one of the three items I ordered in rapid fashion. It appears the other two are out of stock and they haven't a clue as to when they might be back in stock. Not real encouraging..."
“Thank you so much for your feedback and for giving us a 5-star rating! We're thrilled to hear that you received your item quickly. We apologize for the inconvenience of the out-of-stock items and understand how frustrating that can be. We're constantly working to improve our stock levels, and your insights help us in that effort. We appreciate your patience and support as we work to serve you better!”
"Your Check Out process was very confusing!"
“I'm sorry to hear that you found our checkout process confusing. Your feedback is valuable to us, and we strive to make the shopping experience as seamless as possible. If you have specific areas where you felt stuck, please let us know so we can work on improving it. Thank you for bringing this to our attention.”
"I had previously purchased these locally, but they are no longer available, hence I ordered on-line."
"Great service, ordered previously."
"I ordered foam padding and got 12% off! Thank you! Every little bit of savings helps!!"
"Expensive, really expensive."
"I couldn't get my order to go through "
"Unfortunately my kidneys are failing and it was so easy to put my soiled pads in the bags but Iwas getting low,and I love the wipes but I wanted to try the flushable ones.and I had bought other underwear but I found them to be useless so I thought of trying yours since I loved your other products"
"Way too much difficulty ordering on line. Does not recognize email address used for previous orders. Customer service was disappointing. Such a shame because product offerings and delivery time are excellent. "
"Product simple to find and order without having to commit to still another... accoont to keep up with. Time will tell. Thank you "
"EASY TO ORDER ANDGREAT PRICE."
A rep from Shop Wound Care, HPFYCustomerCare, has responded:
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our product efficient and a great value! Supporting American-made products is something we take pride in, and we're excited that you appreciate that too. Your positive feedback truly motivates us to keep delivering the best!”