"Was a little hard without being able to give order/ask questions to a live agent"
"Great price but they apparently don’t have any stock, so no product shipped 4 days after order"
"GLAD THAT I FOUND YOUR WEB SIGHT AT LAST "
“Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.”
"Good selection of products "
“Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.”
"I had 2 discount codes for 10% off my purchase and neither one worked. In fact, one had been sent to me TODAY, and DID NOT WORK.
So disappointed."
"How w do I cancel order? I need product in 2 days. No option to cancel. "
"Great product for my needs"
“Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.”
"It was easy and very nice"
“Thank you for taking the time to share your valuable feedback.
At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We hope that you will continue to place your trust in us for all your health and wellness product needs.”
"Website was not very user friendly; photos were very blurred and difficult to use. "
"Kind of expensive on top of all my other expenses, since I live on $1,000/ month for Medicare."
“Thank you for sharing your feedback with us. We understand your concern about the pricing of our wound care products. We strive to provide high-quality products that meet the needs of our customers, and the pricing reflects the quality and effectiveness of our products. However, we understand that cost is an important factor for many customers, and we appreciate your input. We will take your feedback into consideration as we continue to evaluate and improve our pricing options. If you have any further questions or need assistance, please feel free to reach out to our customer support team.”
"Great bandage for my dads foot"
“Thank you so much for your amazing 5-star review! We are happy to hear that you found the product you wanted on our website. At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. We hope that you will continue to place your trust in us for all your health and wellness product needs.”
"Has exactly what I need, various sizes. Amazed at what is available."
“Thank you so much for your amazing 5-star review! We are happy to hear that you found the product you wanted on our website. At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. We hope that you will continue to place your trust in us for all your health and wellness product needs.”
"Tried to create account, but the system kept asking me for my email."
“Thank you for sharing your valuable feedback.
We acknowledge your concern and keeping customers informed about their orders requires the use of their email addresses.
We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. Feedback like yours helps us improve our processes, so thank you for taking the time.
For any other concerns or suggestions, please reach out to our customer support at 866-316-0162, Monday through Friday from 8:00 AM EST to 8:00 PM EST, or you can also use our Live Chat option.
At HPFY, customer satisfaction is of utmost importance. We hope that you will continue to place your trust in us for all of your health and wellness product needs. ”
"Needed these supplies, found them cheaper here then anywhere else and checkout was super easy!"
“Thank you so much for your amazing feedback! We're thrilled to hear that you found our website easy to navigate and that you were pleased with our prices and shipping options. We appreciate your support and look forward to serving you again in the future.”
"I suffered a traumatic wound late November. Wound care clinic usually gives me enough supplies to cleanse wounds but they did not supply me with enough for 2 weeks. Rather than drive 45 minutes to get more gauze sponges I just ordered them from you. Very easy site to navigate. "
“Thank you for your amazing 5-star review! At HPFY, customer satisfaction is of utmost importance and we are happy to have met your expectations. We constantly strive to make our customer’s shopping experience as smooth and hassle-free as possible. We hope that you will continue to place your trust in us for all your health and wellness product needs.”
A rep from Shop Wound Care, HPFYCustomerCare, has responded:
“Thank you for bringing this issue to our attention. We apologize for any inconvenience caused by the shipping delays. We understand how important it is to receive the items promptly, especially when they are required for someone's care.
While we strive to provide accurate information on our website, sometimes unforeseen circumstances can result in delays in shipping. We will make sure to improve our communication regarding any stock availability or shipping delays on our website. If there's anything else we can assist you with, please feel free to reach out to our customer support at 866-316-0162, Monday through Friday from 8:00 AM EST to 8:00 PM EST, or you can also use our Live Chat option.”