"I ordered cosmetics on June 6, received someone else's order 2 weeks later. I emailed the company using the e-mail address provided on my order confirmation receipt. This e-mail address is inactive. With some difficulty, I tracked down the company which is located in England, called The Hut Group. We exchanged e-mails back and forth, they wanted an order number which I quoted from my order confirmation. Received several e-mails from different agents over several days indicating it is the wrong order number. Then they wanted pictures of the items I received. I erroneously thought this would expedite the process. Wrong!! I sent pictures of the wrong products and a copy of the packing slip that had the name of someone in Toronto and a copy of the e-mail they sent me with the order number. Another e-mail came, they did not receive the attachments. I resent using a different method and they received it. Then they wanted a quote on how much it would cost to return the items. I was not going to make 2 trips to the Post office, one for a quote and one to ship. I shipped the items back to somewhere in the USA and indicated by e-mail that I have shipped them based on their instructions and the cost of shipping. Four days ago I received an e-mail from the Hut Group indicating that they need a number to contact me so they can refund me. I e-mailed my phone number and still waiting for my refund!!! In the meantime, I ordered the products from Amazon and received them in 2 days. It's been almost 1 1/2 months I have ordered products from this company, no products received and I am out of pocket. One star review is very high!!!
J. Koven"
"SkinStore.com was recently taken over by another company. I had been a customer of this on line store for years and spent 1,000's of dollars there. Their customer service and their entire service have changed completely from excellent to absolutely the WORST! I was sent 2 emails with a subject that said Flash Sale 30% off SkinMedica which is a line I use a lot. I tried to use this email to purchase my items and no discount appeared. I called the representative and she requested I forward that email to her which I did. She said she would get back to me and I never heard from her. I received a 2nd email with the same alleged discount promotion in the subject line and again it didn't work. The store was closed over the weekend and then it was July 4th so I thought they would be closed. I called today and spoke with 3 different representatives. I spent about 20 min. on the telephone explaining the situation. I forwarded the emails to them again as they requested. Each time I was put on hold and then the line was disconnected. The 3rd and last time, the man, Chris, told me, "sorry, that promotion is no longer available so we cannot honor it." Even after I explained to him how I wanted to buy my items and I couldn't get their advertised discount and I had been trying to contact them. I was absolutely astounded!!! Honestly, it was much more the principle of the thing rather than any $ I would have saved because I was only buying 2 items! I have my own business and have been successful for over 36 years now. If I had this horrible customer service, then I would have been out of business long ago! They are run by a web company in the UK now, not in the USA and their service is deplorable! There are many other companies that sell these products. Go elsewhere! I just bought many things from DermStore and have received great customer service. If I could give SkinStore a minus star, I would. "
"I will keep this brief and lovely. SkinStore.com had very excellent costs and very quick delivery. I would buy from them again and experience suggesting them to buddies. Also I am providing the best skin products hope you like it. www.skindirect.com"
"I'll keep this short and sweet. SkinStore.com had very good prices and very fast shipping. I would buy from them again and feel comfortable recommending them to friends. A+ !"
"I have been order from this store for so many times. Love their free shipping service no matter how much you buy. The shipping is usually very fast too."
"Reasonable prices. They usually have an internet coupon floating around. They pricematch. I have had a couple occasions where they were out-of-stock when their website showed the item as in-stock."