"Touchy website. You sent me the wrong code for a discount. Had to ask for another"
"Love Color Proof Products! They are great. Sleekhair has a great selection and easy to order!"
"After providing the necessary information to receive a $10 off my first purchase, I did not get it at checkout. I hope you can fix this. "
"I love that they carry different types of products. I couldn't find it at other sites or I find it and didn't know if I was getting a fake product or not. Great shipping and always on time!"
"Had to cancel on order as they would only accept paypal - once i reordered , the price of an item that I ordered twice had increased and they were unwilling to do a one time adjustment..."
"One of the best web sites going."
"The "Welcome" code that was sent to me was expired upon arrival. I had to call customer service to get one that worked.
The "free shipping" when you spend $99 or more is a lie. Since you cannot use any coupon codes in order to get free shipping, the offer plastered on the website is misleading at best. Other sites truly offer free shipping when you spend over set amount, regardless of coupon codes. I will shop with them going forward. "
"Have had difficulties with this order compared to past orders which were quite simple. Apparently, I am charged for "Shipping" even though there are discounts not reflected in Web Site to delete those charges! With my order of $88.50, according to various discount offers not reflected on Web Site, there should be no "Shipping Charges!!!!" Please check into this issue! Thanks."
"The coupon code had expired!!!I just signed up"
"Glad you still have my conditioner."
"Always easy to order, just wish it were a little cheaper"
"Don't like paying for shipping, esp. with $80 small package purchase. Would prefer longer delivery time."
"The last couple of times I have tried to order products from Paul Mitchell they are always out of stock. This is frustrating and also causing me to have to pay shipping for the products that are in stock.
I try to order everything at the same time so the order would be enough to not have to pay shipping charges. Since I need the items now I have to go to another site to find them. WHAT GOOD IS HAVING GOOD PRICES WHEN THE PRODUCTS ARE NEVER IN STOCK?"
"The customer service is outstanding. They go above and beyond to make sure I receive my order on time and as expected."
"Web site easy to use and company provides excellent service!"