"best pajama pants ever! good for gifting too!"
"They are so soft and my grandkids love them."
"I purchased 13 pajamas for ourselves, our children and grandchildren. Thought it would be fun. First of all the order was incorrect. I ordered 2 medium polar bears and received one and instead I had an extra Papa Bear. I opened a few of the sizes to see how they looked size wise and to check the fabric. I wasn't impressed and since I did not have the proper allocation of sizes, I decided to return the lot. I requested a return on line, got my RMA and printed my label for FedEx return. The box was picked up in two days and last evening I received confirmation of my return and credit. To my surprise, the refund was not in full. When I questioned this, I received a response this morning, with a photo, showing I returned an item that was soiled, dirty. I looked at the photo wondering how this could be since I opened them up in the evening after dinner and dishes and it looks as though a liquid, maybe coffee was dropped on it. This was not my doing, I am wondering if my order was mixed up with another but I was told items had to be returned unused, unworn, unwashed and mine was soiled. So I am out $35.
As to the quality, the fabric was soft but flimsy, not very warm for our northern winters. I should have checked reviews prior to ordering as I have to say this company truly stinks. I will never order again. I bet they keep a soiled shirt in every pattern just in case they are returned. I asked if they destroy the soiled pair or clean it up and re package. I am interested to see if I get a reply. I did ask if they destroy them they should consider donating to a homeless shelter.
"
"This company is atrocious. bought sleepwear. They did not put one of the items purchased in the package. Still have not received it. Contacted them multiple times they only respond with closing the ticket? The other item received with design upside down! Do not buy anything from them!!
This what i sent them:
very disappointed in your service Only the small footed onesie (FJ1171-1246-sml) was sent in the package. Did not contain the medium(FJ1171-1246-med)! Even though the packing slip said it would. Remedy this immediately!
And also disappointed in the product! The small footed onesie has all the designs upside down! Why did you sew the product wrong side up? Looking at my child all the bears of the design have feet in air, back to the ground and the trees are also not oriented the correct way! Crazy and not the way anyone would want to purchase the items. No one would buy upside down polar bears!
order number sh70538 date oct 3 2021 sent via fed ex
remedy these problems immediately!
Kurt Mueller
"
"To be told 2 days before Christmas that our order that was placed over two weeks ago is "unfillable" is completely unacceptable. You have ruined our Christmas Eve tradition."
"I ordered my items 2 weeks before Christmas and it stayed that they would be shipped within 2-3 days. I did get my pet items I ordered within the time frame they stated but I waited and waited for the kids and adult sleepwear to come, I emailed them 1 week and a day before Christmas and didn't get a response. I emailed again two days after and did not get a response, so I called 6 days before Christmas to find out why I haven't received shipping notice yet. (And a side note, when the pet ones arrived it stated that the others would be filled by amazon in a separate order.) I can't remember the girls name I talked to today, but she went above and looked to see if there was other PJ's in the sizes I needed so she could over night them. (another note, they were the ones I wanted to begin with, but they did not have all the sizes I needed on hand at the time). She also offered to send the pet ones to match, but I said that I would keep them because I didn't want to have the hassle for returning them. She did offer to send them because of the mix up and I could donate the others. Awesome Customer Service. Thank You"
"All the family is getting together for the first time in a long time for Christmas. Thought it would be fun to have matching pajamas. What was described and pictured is not what we got....shipping is a fortune...totally disappointed returned however out the shipping both ways. Wish I would have read the reviews before ordering. Don't order from this company."
"3 bad experiences
1. My initial order was for 1 mens pj and 1 childs pj. Immediately upon clicking "complete order", I realized I had not specified the size of the men's pjs and when I checked, it was small and I needed a large. I called, was not able to speak to anyone in customer service, so left a message. With any other company, if you call within 30 min of ordering, they can change your order. However, I did not hear back, called again the next few days and also left an email. Finally, after 3 days, I received an email stating that I should order a new pj and return the small when I received it.
2. I ordered a mens large. All pictures of the style I wanted showed flannel bottoms and solid pullover top, which was what I wanted. I could have ordered from various "family pj" sites but chose sleepyheads because their picture showed what I was looking for - NOT a flannel top for men - the others showed flannel tops. I received a large with a flannel top. I emailed customer service that I had received the wrong order and that the flannel top/bottoms does not even show up on their website for this style. I received an email stating thats what I had ordered and I could find that picture by clicking on the pj description - which I tried and did not find a picture of a flannel top anywhere - thus my assumption that I would receive what was shown on their website. Why would I not assume the pjs I was ordering were the same as the picture presented on their website?
3. I returned the pjs. I received a refund for the price of the pjs ONLY!. I paid postage for delivery and more postage to return. The email from the company stated they do not return postage. WHAT A RIPOFF! Customer service is horrible! I lost money on something I did not want and because of their misleading advertisement. I will not return the mens small now because I'd lose more money/time to do it."
"Please DO NOT purchase pajamas for your children from sleepyheads.com
I received the 2 pairs of Xmas pajamas I ordered last week and upon opening the box, there was an extemely strong, overwhelming smell of plastic/ chemicals.
I thought that maybe it was from the plastic bubble packaging, but when I opened up the pajamas, they smelled even worse. It's hard to describe the smell- almost like polyurethane. (on a side note, I was disappointed in the low quality of the pajamas as well- very cheaply made; thin, harsh coloring...but that is another story...)
It is getting close to Christmas and I bought these after realizing that many stores are already sold out of cute holiday PJs. So, I decided to try to wash them. Well, 3 TIMES and the pj's- especially the pants- still REEK of chemical smell. I will in no way put them any where near my children.
When I called customer service today, they informed me that they will not accept the return because I already washed them. (What was I supposed to do?!) I offered to gladly send them back so they can smell the pajamas for themselves, but they simply said that they cannot accept the return. When I asked to speak to a manager, I was told she was "busy" and they took my phone number, but I will be surprised if they call/ change their minds. If they do, I will be happy to amend this review.
But in the meantime, for your child's safety, DO NOT BUY anything from this website."
"Wasn't sure about Sleepyheads.com because I've never heard of them and they have no reviews on the Web that I can find. What they do have is a specific clothing item in the size that I need... and they are the only ones that I could find that have it in the size that I need! The same item on Karmaloop costs 3X less!!! ...but Karmaloop doesn't have the size that I need.
I received an email confirmation immediately after placing my order, but I never got a shipping notification. Five days after my order, I sent Sleepyheads an email to ask if my stuff had shipped. I was very happy to get a quick response with a tracking number!
My stuff from Sleepyheads arrived faster than my Karmaloop order because Sleepyheads uses a hybrid UPS/USPS system which is faster than UPS Ground. In the end, I'm happy despite paying 3X more than what Karmaloop was asking for the same item.
Hint: If you browse around on the Sleepyheads Web site for a while, discount codes pop up. Write them down so you can choose which one makes sense for you at check-out."