"After a month order not even reached fulfillment. Go elsewhere"
"I would give this company a 0 star if that was possible. The part was not shipped.
If you need the part - do not expect to get it in a timely manner.
Ordered the part on Sunday. Four days later on Thursday it was still not shipped.
14 minutes on hold when the machine said it would be 9 minutes.
The supervisor was unavailable to get on the phone. The owner does not take phone calls.
Expedited shipping was "not available". They refused to cancel my order, so I did it for them on the credit card."
"I ordered hustler blades for 54"cut purchase detailed showed blades but I only received 1 then I was told 1 blade was $32.00 I tried to send it back called and emailed and got the run around told to take pics I did and sent 2 times but told I did not then told I couldn't use the box it came in I had to buy another box to put that box with blade in inside the new box had to pay shipping and 20% restocking fee then was contacted by another person to start that all over again got tired of all the emails back and forth could not get phone call to work I am on disability but I finally told them to keep my money they did not seem to mind keeping the money"
"They charge your credit card immediately after placing an order then you wait forever for your parts. Sent emails inquiring about my order and they went unanswered! Do not order anything from this company as they have nothing in stock. "
"In May I ordered a part. Website said shipping in 24 hours. I received a confirmation email. Then nothing. I called after no movement in a week to be told part was on back order. After two weeks I sent an email to see what was going on. 1 week later I received an email to be told still on back order. I called and spoke to someone and asked why the same part that was on clearance wasn't sent. I was told we don't have that part in stock now. Fed-up after waiting over a month for it I used their chat bot to cancel the order. It said someone would contact me in a little. Three hours later no contact. I called and message said I was caller 14 wait time 15 minutes. I could request a callback and not lose my place. I decided to wait on the phone. After 2 minutes I hear you are caller 16 in line. Then as it counted down from there, I had the number go down to 12. Then back up to 13. Down to 4 then back up to 6. 45 minutes later I get Hellooo how can I help you. You can hardly understand the person. It took me getting a bit rude to tell the guy I want a refund. He was it takes 24 hours to get Shipping to respond to the cancellation request then it takes 24 hours to issue a refund to your payment method.
"
"Ordered 2 small parts 5/11/2023 and they IMMEDIATELY charge credit card. After 8-days started calling and all they said is we have the parts and will ship tonight or tomorrow. NEVER do. They they start skirting calls saying their server is down or shipping dept is understaffed. I request a REFUND and they refuse. AVOID"
"If you have a couple of weeks to waste waiting on parts then these guys are for you. If you don't have that kind of time to waste then you need to buy your parts elsewhere."
"If you don't get lucky and get it right you'll hate their customer service. Very non-responsive, and unhelpful."
"I placed an order last week and the website said the product was in stock however apparently it was not. It was supposed to be shipped last week meanwhile 4 days later and my package still isn't here after it was shipped. Fedex says tomorrow but we'll see. Should have gone with Amazon"
"Wendy Dimas and Alex Fattore both failed to correct their Small Engine Pro Dealer mistakes. They had a hard time understanding and acknowledging their (Company’s mistakes). After TWO MONTHS wait, there was no air filter I paid for, Echo stickers were folded up damaging them to destroyed condition, I got a large heavy engine cylinder that they labeled as an air filter. I have spent hours working on a solution but they won’t send my part I paid for without me working on fixing their mistakes for them.
Cheaper is never better! Spend a little more elsewhere for quality service from a reputable dealer. These guys are the worst and they don’t even care."
"On October 2 I ordered a SCAG 484054- electronic module – A for my commercial lawn mower. On the website it promised 2 day shipping and handling for 19.93. I paid it my card was charged 122.05 after waiting a few days for my package I tracked my product to see why two day shipping had become 7 day shipping. When I tried to call the company the phone number on the confirmation E-mail didn’t work. when I finally got a hold of a different Number for the same company I was put on hold for 30 minutes then hung up on. after I tried again, I was also hung up on. the third time a guy answered and told me that my product was back ordered. when I purchased it it said it was in stock,not sure why the website would say it’s in stock and let me purchase it for two day shipping if it was on back order. The guy on the phone was very deceiving, kept making excuses, and told me that as soon as he got the product he would send it off to me. which by the way was on October 13th (11 days later). my suggestion to you would be shop somewhere else this company is highly unprofessional , unreliable, and not good for professionals."
" Worst customer service! They send wrong part. Company is a scam. Do Not Buy from them"
"Very bad place. They charged my credit card the moment I bought a very expensive item, a $1060.00 board because the site said they had it in stock. They did not. And is an item that might take a long time to show up."
"Ordered a part no follow up Can not call, the chat service does not work, no email listed, the phone number listed goes to a medical alert device high pressure sales place. "
"Ordered my item, They extended the ship date 3 times, I had to request a refund through Paypal! "