"this time I did UPS 3 day , ordered on Friday thinking I would get by Monday or tus, they do not state they only ship mon.-Friday. Over all they are cheaper then in stores even with the shipping."
"I've been shopping at Smoker's Outlet for about 2 years now and I've found no one that is any better. The products, the pricing, the shipping is all quite good. I do highly recommend then.
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"Been shopping with smokers outlet online for several years now and I will only order my tobacco products through them."
"I put items in my cart but could not checkout, had to order on the phone. I can understand updating your web site but you need to fix the problems you create when you do so."
"I have always had a great experience with this website. I would have given 5 stars, however, the shipping charges are a little too high. Would love to see them come down a bit."
"Good price - fast shipping - quick check out."
"I have had nothing but good experiences with your company. On time deliveries, everything is as I ordered and rarely ever any damages. I look forward to continued business with Smoker’s Outlet."
"Great prices. Need a favorites button."
"ordered backwood cigars. order was accepted but items out of stock."
"Very happy. Good price and fast service"
"Great prices, fast fast shipping. Nice people. "
"i sent in a complaint about a product over 2 weeks ago and still haven't gotten a response "
"This is my first time ordering from this company and unfortunately, there was a mishap with my order and I was very upset, and I gave a poor review. But, to my pleasant surprise, the handled it, immediately and profiently. I not only got a responds by email, but was left an email. They corrected the problem right away. And to their credit was very, professional and courteous throught my dilema. The small issue was resolved and I was left, not only satisfied, but quite impressed with the gracious way it was handled. "Good customer service is hard to find". The pod starter is wonderful, the customer service is excellent. What more can you ask for. I am a customer for life. Thank you. I love your product and I have recommended it to several friends. "
"I’ve had nothing BUT great experiences with SOO - quick shipping, simple ordering, for my favorite products that I spend from $8-$13 MORE when buying elsewhere, I even get a sweet little goodie bag each order ; With that said; These comments are SO negative that I’m baffled as to whether it’s the same company or not? Sad people only write reviews when they’ve got something negative to share "
"I ordered their store brand product, worst I have ever used. They will accept returns, but only un-opened product, and I have to pay for shipping, after I already paid their high shipping costs. No quality guarantee, poor service, high shipping cost, don't order from this company."