"I didn't read the fine print, so this is mostly my own fault. I couldn't load the 2019 version of Excel that I purchased because I didn't uninstall my 2016 version first. I could not reuse the download code after I realized that 2019 did not install."
"Slight delay in processing my order, but received email with download instructions after 45 minutes and all info needed to install. So far, so good. Happy with my experience."
"I was having problems but Eric helped me out and was very professional!"
"I had a technical issue (my fault) and the SoftwareKeep-CA team stepped up to make things right.
I interacted with the founder, operations manager and especially the 24/7 support team based in the Phillipines.
Professional interactions with a surprising human touch. They actually care that I was a happy customer.
In the end the support tech asked to operate my laptop remotely.
The software was installed, activated, then checked for operational success.
10 minutes...start to finish.
Big thumbs up!
HarGru"
"I made a purchase of Windows 10. The price was very affordable, thanks for their sales are discounts. The directions were easy to follow."
"I was having trouble installing, but contacted Daniel thru live chat. He was extremely helpful and solved the problem. "
"Well I paid a hundred dollars for a Word program which could not be added to my computer.
A lot of work for nothing so I am out a hundred dollars. Never again!"
"Product Doesn't work. But they spam you."
"The product I purchased didn't come in the suggested time. I emailed the team and got a quick response. After 48 hours, they indicated the product I had selected wasn't in stock and promptly reimbursed me. They have suggested a different product that they claim IS in stock which I will try now.
All in all, great customer service. I was only disappointed that the product I expected to have purchased wasn't available and that this wasn't indicated on the website."
"Purchased Microsoft office 2 days ago for an online download. Still waiting for the key code to download.
Once I completed the purchase, a Black Friday sale code popped up. I emailed customer service and they said they wouldn’t use the discount on my purchase, but I could use it on another product.
"
"Very happy with purchase of Office Home and Business"
"The product key arrived in short time. MY computer preloaded Office 365 interfering with the installation. After chatting with help desk, I managed to solve the problem and installed the program."
"I ordered MS Office. Within ten minutes, I was able to download it with no problems. Thank you!"
"I was in need of Technical Support for my MS Office 2016 applications. I was fortunate in conversing with Daniel of SoftwareKeep. He was knowledgeable, patient, helpful and was able to completely resolve my software application update issues.
Thank you Daniel!
Roger, November 20, 2022"
"I was looking for an application to produce text documents so I ordered Microsoft Office from SoftwareKeep. I had had an older version of this on my last Mac so I thought I would get a copy of the same program again.
After ordering this software package, my wife told me she had already installed a word processor, so I asked SoftwareKeep if I could return the one I had bought. Since I had not used the Product Key to download the software, I was able to have my payment refunded. I have now been able to view both the purchase and the refund on my credit card account.
Thank you SoftwareKeep for making this process, both purchasing then returning of the software. I will keep SoftwareKeep at the top of my list for the next time I need to buy software. "