ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2021-11-11

Great support from Jesús!!!

"I bought Office 2021 for MAC at their store. Great price, great Customer service, in particular from Jesús and Daniel. I highly recommend. Thanks guys!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2021-11-10

Microsoft 2021 for Mac

"Quick and easy to download and Jesus provided great tech support!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
1/5

2021-11-10

Vision purchase

"I ordered Visio 2010? Professional and received Vision standard. Although it allegedly downloaded, I cannot where or how to start the program"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-11-15
A rep from SoftwareKeep - CA, Softwarekeep, has responded:

“Hi there,
Please reach out via live chat on our website.
Our agents will be able to help you.
Regards,
SoftwareKeep team”


Verified
4/5

2021-11-08

Very happy with the result

"I was initially worried because I failed to receive an email with the required download link within 30 minutes. However, the company provided a phone number that connected me to an advisor who sent me that email, and then provided helpful instructions until I had started the download. Within another 30 minutes or so, I had Microsoft Office installed, and have worked extensively with Word since then. As my review's title says, I'm very happy with the result!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-11-07

Excellent Service and Support From Jesus

"I would buy again.
Highly recommend this seller for your software needs.
Totally Reliable and Certified Microsoft GOLD which is a big Plus.
I like having a warm fuzzy feeling when I buy anything online.

Happy is a good word!!

Yvon
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-11-06

Second time buyer here, easy each time

"Digital products get delivered when they say they will, within 30 minutes. Had no issues getting either product order to work."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-11-06

Great first time experience

"Got Office Pro fast and at a great price "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2021-11-06

Great service

"I needed help with getting the promotional code and Jesus who is so kind helped me. He was so efficient, polite and professional, I will strongly recommend my friends to purchase all their software from SoftwareKeep.

A very satisfied customer,
Dennis Theriault
Order number: ***-***-****
"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-11-05

A Title

"Great. Bought software, received license key in email, and it worked."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases

Verified
2/5

2021-11-04

This review won't help you.

"I couldn't remember or find my Microsoft password - which you needed. Your guy tried to help - was friendly and patient - but we eventually gave up."


Verified
5/5

2021-11-04

Excellent service

"Jesus was very responsive and handled my issue efficiently and quickly. Changed my mind about the purchase but if I decide otherwise, I will contact this company again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2021-11-03

Over all, great service with a few bumps

"Had an issue with a license and engaged customer support. They responded very quickly but then went silent. I went back to them after a couple of days and chatted with Jesús. He was on the ball and solved the problem. Excellent service from him. Usually excellent service from SoftwareKeep but not so much this time. I am still a fan and a customer."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-11-03

Office 365 2019 Home & Student

"Fast and seemless purchase. All good."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-11-03

Microsoft Office 2019

"Great price and no monthly payments.

The activation key took about 1/2 hour to arrive, but everything worked as needed. I'm up and using the Word, and Outlook packages as i'm typing.

All good so far....
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2021-11-02

Got the software, however Microsoft's activation process failed miserably.

"I received the software as promised with the key; it installed as expected; however, the activation process failed repeatedly, and I am still awaiting assistance from Microsoft. (I know, good luck with that). It begs the question if the product key sent was valid, which is why I included it in this review. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process